Who We Are

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provide a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers.

What We do

What We do

Marketing and Digital Enablement Services

Marketing and Digital Enablement Services

HGS’ Unified Customer Experience model combined with customer journey mapping, web presence management, social media optimization, digital transformation, and brand positioning supports the customer lifecycle from the start.

Consumer Interaction Services

Consumer Interaction Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective. HGS brings integration and consistency to previously disconnected voice, chat, email, and web self-service. This visionary approach to multichannel engagement, reduces operational costs while optimizing revenue.

Business Services

Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow and process efficiencies that improve speed and accuracy.

Business Results We Drive

Dissatisfied Customers Recovered 74% of Dissatisfied Customers Recovered
Increase in Customer Sat 40%Increase in Customer Sat
Increase in NPS 80%Increase in NPS
Increase in Sales 85%Increase in Sales

Careers

We understand an exceptional customer experience can only be delivered by engaged, empowered employees. Find out why HGS is a different place to work.

Newsroom

HGS to add 750 jobs at El Paso call centers

27th January, 2015 | India

HGS, a global call-center operator based in India, expects to add about 750 jobs in El Paso in the next two years, the company's chief executive officer said Tuesday as he and others celebrated the grand opening of HGS' second El Paso center, which doe

ET NOW: Interview with Partha De Sarkar, CEO

13th November, 2014 | Mumbai

The Economic Times : HGS to set up VC arm to tap into startup pool

18th September, 2014 | Mumbai

Hinduja Global Solutions BSE 4.20 %, the business process outsourcing arm of the Hinduja Group, is setting up a corporate venture capital arm as it looks to tap into the stream of innovative technologies being created by startups across the globe.

Hindu BusinessLine : An overview of the Indian BPO Industry

17th September, 2014 | Bangalore

Nasscom believes that for the BPO sector to keep its growth trajectory, corporates should go to Tier-II and-III. But a cross section of the industry believes that this may not be feasible.

Hindustan Times : HGS was at the 9th position in the Nasscom Top 15 BPM exporters

17th September, 2014 | Bangalore

The Indian business process management (BPM) industry has seen a rejig with Wipro and Infosys entering the top five positions in 2013-14, according to Nasscom, the industry body for IT-BPM.

Blog

7 Essentials to Make Online Customer Experience a Competitive Advantage

7 Essentials to Make Online Customer Experience a Competitive Advantage

22nd January, 2015

Online shopping is becoming more and more popular and research studies are showing the potential for further rapid adoption.

4 Steps to Improving Customer Effort Scores (CES)

4 Steps to Improving Customer Effort Scores (CES)

22nd January, 2015

A relatively new concept, Customer Effort Score (CES) is challenging traditional customer experience metrics such as customer satisfaction and Net Promoter Scores (NPS).

The X –perience Factor: Measure What Matters

The X –perience Factor: Measure What Matters

09th January, 2015

One of our recent blogs dealt with getting emotional with your customers , which went on to explain that mapping the emotions of your customers needn’t necessarily be an exercise in futility ; and ca

Awards & Newsletter

Awards and Industry Recognition

Customer Service Department of the Year

Customer Service Department of the Year

- International Business Awards

Best Large Contact Centre

Best Large Contact Centre

- EMEA Contact Center World Awards

Best Large Contact Centre

Best Large Contact Centre

- European Call Centre and Customer Service Awards

Best Outsourcing Partnership Finalist

Best Outsourcing Partnership Finalist

- CCA Global Excellence Awards

Credentials Client Testimonials

Newsletter

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