Who We Are

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers.

What We do

What We do

Marketing and Digital Enablement Services

Marketing and Digital Enablement Services

HGS’ Unified Customer Experience model combined with customer journey mapping, web presence management, social media optimization, digital transformation, and brand positioning supports the customer lifecycle from the start.

Consumer Interaction Services

Consumer Interaction Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective. HGS brings integration and consistency to previously disconnected voice, chat, email, and web self-service. This visionary approach to multichannel engagement, reduces operational costs while optimizing revenue.

Business Services

Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow and process efficiencies that improve speed and accuracy.

Business Results We Drive

Dissatisfied Customers Recovered 74% of Dissatisfied Customers Recovered
Increase in Customer Sat 40%Increase in Customer Sat
Increase in NPS 80%Increase in NPS
Increase in Sales 85%Increase in Sales

Careers

We understand an exceptional customer experience can only be delivered by engaged, empowered employees. Find out why HGS is a different place to work.

HGS in the news

CNBC : Global CEO Partha DeSarkar in the Panel Discussion Scaling Innovation

18th July, 2015 | Bengaluru, India

NDTV Profit: Global CEO Partha De Sarkar on the HGS acquisition of Mphasis’ BPM business in India

02nd July, 2015 | India

ET NOW: Global CEO Partha DeSarkar on the acquisition of Mphasis’ BPM business in India

01st July, 2015 | India

Press Releases

HGS Recognized as a Leader in End to End Marketing Services

27th July, 2015 | NY, USA

NelsonHall’s NEAT Vendor Evaluation Ranked Hinduja Global Solutions as a Leader in End to End Segment for Marketing BPS Industry

HGS Recognized as a Leader in the Payer and Provider Categories in NelsonHall’s NEAT Vendor Evaluation for Customer Management Services in Healthcare

06th July, 2015 | NY, USA

Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India) today announced its ranking as a “Leader” in the NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for Customer Management Services (CMS) in Healthcare under both Payer and Provider categories.

HGS to acquire significant part of Mphasis’ India domestic BPM business

30th June, 2015 | Bangalore, India

Acquisition to add new capabilities, expand presence across India    

Blog

Women Leaders

3 Reasons Why We Need Women Leaders in Today’s Business Environment

29th July, 2015

Every day, as President of HGS USA, I appreciate our team’s commitment to customer service excellence, which starts with the question: How do we aspire to be the best we can be, as a global BPM provider, and One HGS? 

A Blueprint for Digital Channel Preference in Your Unified Customer Engagement Strategy

22nd July, 2015

In an age when technology is advancing communication, remember this: The customer journey through digital channels (such as, web, chat, video, social, mobile) differs largely from traditional channels (such as, phone, mail).

Healthcare CMS-Payer Capability

Outsourcing in Healthcare: Research Shows Accelerated Growth in Contact Management Services

08th July, 2015
Bridging the Performance Gaps: What You Need to Know

Bridging the Performance Gaps: What You Need to Know

24th June, 2015

Org charts are familiar architecture to most companies, providing role definition and function accountability. But often the greatest areas for process improvement are those neglected gaps between departments, otherwise identified as the “white space.”

Impacts of Healthcare Consumerism

Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know

17th June, 2015

As we noted in our May 13 post, Part 1 of our series on this topic, healthcare consumerism is stepping up the game for all stakeholders, specifically, buyers who are actively advocating for care and their own health decisions.

Awards & Newsletter

Awards and Industry Recognition

Customer Service Department of the Year

Customer Service Department of the Year

- International Business Awards

Best Large Contact Centre

Best Large Contact Centre

- EMEA Contact Center World Awards

Best Large Contact Centre

Best Large Contact Centre

- European Call Centre and Customer Service Awards

Best Outsourcing Partnership Finalist

Best Outsourcing Partnership Finalist

- CCA Global Excellence Awards

Credentials Client Testimonials

Newsletter

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