Who We Are

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers.

What We do

What We do

Marketing and Digital Enablement Services

Marketing and Digital Enablement Services

HGS’ Unified Customer Experience model combined with customer journey mapping, web presence management, social media optimization, digital transformation, and brand positioning supports the customer lifecycle from the start.

Consumer Interaction Services

Consumer Interaction Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective. HGS brings integration and consistency to previously disconnected voice, chat, email, and web self-service. This visionary approach to multichannel engagement, reduces operational costs while optimizing revenue.

Business Services

Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow and process efficiencies that improve speed and accuracy.

Business Results We Drive

Dissatisfied Customers Recovered 74% of Dissatisfied Customers Recovered
Increase in Customer Sat 40%Increase in Customer Sat
Increase in NPS 80%Increase in NPS
Increase in Sales 85%Increase in Sales

Careers

We understand an exceptional customer experience can only be delivered by engaged, empowered employees. Find out why HGS is a different place to work.

HGS in the news

HfS Research : Can BPOs help “consumerize” health plans?

13th April, 2015 | New York

Health plans are in the throes of figuring out how to more effectively engage with consumers and become B2C businesses.Last week, Hinduja Global Solutions (HGS) made a move to become a partner in this transition by taking a majority stake in Colibrium.

ET NOW : Interview with Partha DeSarkar, CEO

06th April, 2015 | Mumbai

NDTV Profit : Interview with Partha DeSarkar, CEO

31st March, 2015 | Mumbai

Press Releases

Hinduja Global Solutions Acquires Colibrium

28th March, 2015 | Bangalore

HGS Opened its 60th Global Delivery Center in El Paso, TX

09th February, 2015 | Texas, USA

The new center increases capability to create up to 1,500 jobs in the area

Consolidated Financial Performance: Q3 FY2015

05th February, 2015 | Bangalore

Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India) today announced its Unaudited Third Quarter Results for FY2015.

Blog

The Optimized Customer Experience that Creates Competitive Advantage

The Optimized Customer Experience that Creates Competitive Advantage

08th April, 2015

It’s a new era for the contact center.  The latest generation of communication channels, reinforced by today’s mobility and cloud computing, are helping customers share their experiences more easily than ever, leading to a significant increase in communication volume and complexity

Lessons Learned from the 2015 Customer Experience Strategies Summit

01st April, 2015

What’s the difference between a customer experience leader and a customer experience practitioner? According to Glen Drummond, Chief Innovation Officer at Quarry and Customer Experience Strategies Summit Conference Chair, the difference isn’t determined by your title but in whether you think you’re laying bricks or building a cathedral. In other words, are you focused on day-to-day activities or are you working toward a grand vision?

The Cloud Imperative: Connect your Customer Experience

25th March, 2015

Let’s make something crystal clear: Cloud migration is no longer a pilot project. It’s been proven as one of the most cost-effective options for efficient data management. It’s also the answer to achieving economies of scale, reducing IT spending, streamlining processes, and globalizing your workforce. By 2017, nearly 50% of organizations will be using hybrid cloud, according to Gartner.

Escape the Contact Center Paradox: Narrow your Focus

18th March, 2015

Today’s information overload is at an all-time high. The Business Process Outsourcing (BPO) industry, in particular, is an information-intensive world. So much so that the various masses of data can camouflage what is most important and distract finite resources away from a business’s performance cornerstones.

On the Frontlines of Recruiting Success: 7 Reasons to Support Military Employment

On the Frontlines of Recruiting Success: 7 Reasons to Support Military Employment

11th March, 2015

Veteran employment: in the past few years, it’s been getting much deserved support—from the 2009 U.S. executive order establishing the Veterans Employment Initiative, to the Returning Heroes Tax Credit, offering incentives to businesses that hire unemployed veterans. State and local-level governments and non-governmental organizations have followed with initiatives to encourage in companies, a commitment to employing veterans.

Awards & Newsletter

Awards and Industry Recognition

Customer Service Department of the Year

Customer Service Department of the Year

- International Business Awards

Best Large Contact Centre

Best Large Contact Centre

- EMEA Contact Center World Awards

Best Large Contact Centre

Best Large Contact Centre

- European Call Centre and Customer Service Awards

Best Outsourcing Partnership Finalist

Best Outsourcing Partnership Finalist

- CCA Global Excellence Awards

Credentials Client Testimonials

Newsletter

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