Who We Are

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers.

What We do

What We do

Marketing and Digital Enablement Services

Marketing and Digital Enablement Services

HGS’ Unified Customer Experience model combined with customer journey mapping, web presence management, social media optimization, digital transformation, and brand positioning supports the customer lifecycle from the start.

Consumer Interaction Services

Consumer Interaction Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective. HGS brings integration and consistency to previously disconnected voice, chat, email, and web self-service. This visionary approach to multichannel engagement, reduces operational costs while optimizing revenue.

Business Services

Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow and process efficiencies that improve speed and accuracy.

Business Results We Drive

Dissatisfied Customers Recovered 74% of Dissatisfied Customers Recovered
Increase in Customer Sat 40%Increase in Customer Sat
Increase in NPS 80%Increase in NPS
Increase in Sales 85%Increase in Sales

Careers

We understand an exceptional customer experience can only be delivered by engaged, empowered employees. Find out why HGS is a different place to work.

HGS in the news

Healthcare’s Uberization Is Near

07th January, 2016 | USA

As 2016 gets underway, payer and provider are faced with the challenge of “Uberization” -- leveraging technology, data, and communication preferences to offer consumers an optimized experience.

Payers weigh in on Cadillac tax, digitization and more for 2016

16th December, 2015 | Online

Anand Natampalli, MBA, vice president of global business development at HGS, says the biggest trend in the market right now is outsourcing:

HGS recognized as a leader in customer management services for high tech sector (cost reduction market segment)

08th December, 2015 | USA

In a recent press release, Hinduja Global Solutions Limited (HGS), (listed on NSE & BSE in India) a global leader in business process management, announced its ranking as a "Leader" in the NelsonHall Vendor Evaluation and Assessm

Press Releases

Colibrium Launches New Website and Brand Overhaul

22nd December, 2015 | Atlanta, GA

Colibrium-HGS
Intuitive customer navigation and growing knowledge center is at the heart of major redesign

HGS Awarded Top Marks in Healthcare Payer Operations

22nd December, 2015 | Chicago, IL

Global industry analyst celebrates HGS as one of industry’s top business process management vendors 

HGS Recognized as a Leader in Customer Management Services for High Tech Sector (Cost Reduction Market Segment)

07th December, 2015 | Chicago, IL

NelsonHall cites HGS’ ability to cut costs and deliver a high level of customer experience for global clients 

Blog

What’s in Store for Healthcare 2016

What’s in Store for Healthcare in 2016?

13th January, 2016

For the past several years, these buzzwords have had significant, if varied, meaning for both payers and providers.

Framework for Actionable Customer Analytics : Q&A with the Experts

16th December, 2015

Customer care pressures are continually pushing analytics to next-level, with adopters reaping the results. 

5 Ways to Revamp Your Approach to Customer Service

5 Ways to Revamp Your Approach to Customer Service

25th November, 2015

Balancing a diverse product profile and increasingly global consumer base brings new and more complex service challenges.

Customer Experience as a Competitive Advantage

Customer Experience as a Competitive Advantage

18th November, 2015

Expectations around customer service are changing, today’s companies want brands that are open 24X7 and easy to do business with.

Workplace Diversity: 3 Steps to Better Diversity Training

Workplace Diversity: 3 Steps to Better Diversity Training

28th October, 2015

Most organizations provide diversity training today—in fact, according to the Society of Human Resource Management, 68% of organizations polled have diversity training and mentoring in place.

Awards & Newsletter

Awards and Industry Recognition

Customer Service Department of the Year

Customer Service Department of the Year

- International Business Awards

Best Large Contact Centre

Best Large Contact Centre

- EMEA Contact Center World Awards

Best Large Contact Centre

Best Large Contact Centre

- European Call Centre and Customer Service Awards

Best Outsourcing Partnership Finalist

Best Outsourcing Partnership Finalist

- CCA Global Excellence Awards

Credentials Client Testimonials