Who We Are

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers.

What We do

What We do

Marketing and Digital Enablement Services

Marketing and Digital Enablement Services

HGS’ Unified Customer Experience model combined with customer journey mapping, web presence management, social media optimization, digital transformation, and brand positioning supports the customer lifecycle from the start.

Consumer Interaction Services

Consumer Interaction Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective. HGS brings integration and consistency to previously disconnected voice, chat, email, and web self-service. This visionary approach to multichannel engagement, reduces operational costs while optimizing revenue.

Business Services

Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow and process efficiencies that improve speed and accuracy.

Business Results We Drive

Dissatisfied Customers Recovered 74% of Dissatisfied Customers Recovered
Increase in Customer Sat 40%Increase in Customer Sat
Increase in NPS 80%Increase in NPS
Increase in Sales 85%Increase in Sales

Careers

We understand an exceptional customer experience can only be delivered by engaged, empowered employees. Find out why HGS is a different place to work.

HGS in the news

ET NOW : Interview with Partha DeSarkar, CEO

21st May, 2015 | Mumbai, India

HfS Research : Can BPOs help “consumerize” health plans?

13th April, 2015 | New York

Health plans are in the throes of figuring out how to more effectively engage with consumers and become B2C businesses.Last week, Hinduja Global Solutions (HGS) made a move to become a partner in this transition by taking a majority stake in Colibrium.

HGS among Top 20 BPM Solution Providers Recognized by CIOReview

10th April, 2015 | USA

This issue of CIO Review presents the 20 Most Promising BPM Solutions of 2015, featuring the best solution providers offering technologies and services that aid in Business Process Management. The firms compiled in this issue have exhibited vast knowledge and in-depth expertise in delivering BPM related solutions.

Press Releases

Consolidated Financial Performance: FY2015

20th May, 2015 | Mumbai

Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India) today announced its Audited Full Year Results for FY2015. 

HGS Launches Community Outreach Programme

07th May, 2015 | Mysuru

HGS Awarded Employer of the Year for Industry Leading People Engagement

05th May, 2015 | London, UK

Recognized by SMART Training and Recruitment, for its pivotal role in driving employee engagement and career development within the local community

Blog

The Digitization of Retail – 4 Takeaways from eTail Canada

20th May, 2015

HGS Canada’s John Hooper recently attended the event eTail Canada and shared his key learnings and takeaways.

Impacts of Healthcare Consumerism

Impacts of Healthcare Consumerism: Part 1

13th May, 2015

The U.S. healthcare system’s recent reform has driven dramatic change in cost-sharing.

The Importance of Preferences: IDC Identifies Missed Customer Experience Opportunities

06th May, 2015

Contemporary customer experience strategy leans heavily on solutions that address consumer choice and engagement options through a holistic and customized approach.

Cloud Transformation of Unified Customer Experience

Cloud Transformation of Unified Customer Experience

30th April, 2015

2015 is definitely the year of the cloud. Investments in omni-channel cloud customer contact solutions across the service industry are increasingly on the rise, according to business consulting firm Bluewolf.

Unifying the Customer Experience Across Channels

Unifying the Customer Experience Across Channels

23rd April, 2015

In 2015, consumers are rapidly embracing digital channels as they reach out to companies for customer service, according to Forrester Research.

Awards & Newsletter

Awards and Industry Recognition

Customer Service Department of the Year

Customer Service Department of the Year

- International Business Awards

Best Large Contact Centre

Best Large Contact Centre

- EMEA Contact Center World Awards

Best Large Contact Centre

Best Large Contact Centre

- European Call Centre and Customer Service Awards

Best Outsourcing Partnership Finalist

Best Outsourcing Partnership Finalist

- CCA Global Excellence Awards

Credentials Client Testimonials

Newsletter

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