Who We Are

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers.

What We do

What We do

Marketing and Digital Enablement Services

Marketing and Digital Enablement Services

HGS’ Unified Customer Experience model combined with customer journey mapping, web presence management, social media optimization, digital transformation, and brand positioning supports the customer lifecycle from the start.

Consumer Interaction Services

Consumer Interaction Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective. HGS brings integration and consistency to previously disconnected voice, chat, email, and web self-service. This visionary approach to multichannel engagement, reduces operational costs while optimizing revenue.

Business Services

Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow and process efficiencies that improve speed and accuracy.

Business Results We Drive

Dissatisfied Customers Recovered 74% of Dissatisfied Customers Recovered
Increase in Customer Sat 40%Increase in Customer Sat
Increase in NPS 80%Increase in NPS
Increase in Sales 85%Increase in Sales

Careers

We understand an exceptional customer experience can only be delivered by engaged, empowered employees. Find out why HGS is a different place to work.

HGS in the news

ET NOW : Global CEO Partha DeSarkar in the Panel Discussion ‘Building Future Ready Enterprises’ - Part 1

30th May, 2015 | Mumbai, India

ET NOW : Global CEO Partha DeSarkar in the Panel Discussion ‘Building Future Ready Enterprises’ - Part 2

30th May, 2015 | Mumbai, India

ET NOW : Interview with Partha DeSarkar, CEO

21st May, 2015 | Mumbai, India

Press Releases

HGS Wins 'Best Large Contact Center' and 'Best in Customer Service'

26th June, 2015 | London, UK

For Third Consecutive Year, HGS Achieves Recognition at 2015 EMEA Contact Center World Awards Center

Healthcare Shopping Experience Improved by Empowering Consumers

03rd June, 2015 | Atlanta, USA

HGS Colibrium Inc debuts Web Broker Entity and SalesForce.com CRM for Health Plans to Optimize Member Enrollment

Consolidated Financial Performance: FY2015

20th May, 2015 | Mumbai

Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India) today announced its Audited Full Year Results for FY2015. 

Blog

Bridging the Performance Gaps: What You Need to Know

Bridging the Performance Gaps: What You Need to Know

24th June, 2015

Org charts are familiar architecture to most companies, providing role definition and function accountability. But often the greatest areas for process improvement are those neglected gaps between departments, otherwise identified as the “white space.”

Impacts of Healthcare Consumerism

Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know

17th June, 2015

As we noted in our May 13 post, Part 1 of our series on this topic, healthcare consumerism is stepping up the game for all stakeholders, specifically, buyers who are actively advocating for care and their own health decisions.

Transformational HR

Transformational HR is a BPM Differentiator

03rd June, 2015

Transformational HR is gaining recognition as a differentiator for business process management (BPM) vendors.

Five Focus Areas to Move from Vanilla to Value

Five Focus Areas to Move from Vanilla to Value

27th May, 2015

Contact centers have undergone significant transformation in the past few years, driven largely by the shift from voice to digital and omni-channel customer service.

The Digitization of Retail – 4 Takeaways from eTail Canada

20th May, 2015

HGS Canada’s John Hooper recently attended the event eTail Canada and shared his key learnings and takeaways.

Awards & Newsletter

Awards and Industry Recognition

Customer Service Department of the Year

Customer Service Department of the Year

- International Business Awards

Best Large Contact Centre

Best Large Contact Centre

- EMEA Contact Center World Awards

Best Large Contact Centre

Best Large Contact Centre

- European Call Centre and Customer Service Awards

Best Outsourcing Partnership Finalist

Best Outsourcing Partnership Finalist

- CCA Global Excellence Awards

Credentials Client Testimonials

Newsletter

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