Who We Are

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services and, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps retain valuable customers.

What We do

What We do

Marketing and Digital Enablement Services

Marketing and Digital Enablement Services

HGS’ Unified Customer Experience model combined with customer journey mapping, web presence management, social media optimization, digital transformation, and brand positioning supports the customer lifecycle from the start.

Consumer Interaction Services

Consumer Interaction Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective. HGS brings integration and consistency to previously disconnected voice, chat, email, and web self-service. This visionary approach to multichannel engagement, reduces operational costs while optimizing revenue.

Business Services

Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow and process efficiencies that improve speed and accuracy.

Business Results We Drive

Dissatisfied Customers Recovered 74% of Dissatisfied Customers Recovered
Increase in Customer Sat 40%Increase in Customer Sat
Increase in NPS 80%Increase in NPS
Increase in Sales 85%Increase in Sales

Careers

We understand an exceptional customer experience can only be delivered by engaged, empowered employees. Find out why HGS is a different place to work.

HGS in the news

ET Now - Interview with Partha De Sarkar, Global CEO, HGS - Q4 FY2016

26th May, 2016 | Mumbai

NDTV Profit - Interview with Partha De Sarkar, Global CEO, HGS - Q4 FY2016

26th May, 2016 | Mumbai

Bloomberg TV - Interview with Partha De Sarkar, Global CEO, HGS - Q4 FY2016

26th May, 2016 | Mumbai

Press Releases

Consolidated Financial Performance: FY2016

25th May, 2016 | Mumbai

Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India) today announced its Audited Full Year Results for FY2016.

HGS Addresses High Demand for Customer Service via Text Messaging with New DigiTEXT Offering

10th May, 2016 | Chicago, IL

Cost-effective SMS customer service solution helps consumers get the right answer fast

HGS Website-as-a-Channel Optimizes Customer Experience

05th April, 2016 | Chicago, IL

Website-as-a-channel self-service allows businesses to deliver fast, frictionless, and engaging customer interactions at a low cost

Blog

Your Customers Are Chatting: Insights from the Front Lines

11th May, 2016

At our May 6 webinar, “Your Customers Are Chatting, Are You Still Talking?,” HGS VP of Solutions and Capabilities Mandeep Kwatra dispelled some myths about chat and provided details on how to pivot to this platform from other service channels.

Defining Great Customer Experience: Highlights from the Customer Experience Strategies Summit

Defining Great Customer Experience: Highlights from the Customer Experience Strategies Summit

13th April, 2016

HGS was a proud sponsor of this year’s Customer Experience Strategies Summit in Toronto, April 5–6. At this interactive forum, we were inspired by a talented group of CX thought leaders and forward-thinking brands that are challenging what it means to provide a great customer experience.

 Terms Every Digital CX Professional Must Know in 2016

Terms Every Digital CX Professional Must Know in 2016: Part 2 – Digital Disruption

06th April, 2016

Unified Engagement, Digital Transformation, Click to Text, Channel Pivoting, and First Touch Resolution, In our March 31 blog, we shared all of these terms and why they are essential components of today’s optimized digital CX.

Great Questions Answered on Providing Text Message Customer Service

8 Great Questions Answered on Providing Text Message Customer Service

31st March, 2016

Your customers are texting. Do you know how many are already texting to your company toll free line? At our March 23 webinar, How to Launch Text Message Customer Service, HGS VP of Solutions and Capabilities Lauren Kindzierski provided some key insights into how to provide this customer service channel to meet, and exceed, the raised bar on today’s CX expectations.

Big Ideas from the IAOP 2016 Outsourcing World Summit

Automating and Innovating for Outsourcing Success: Big Ideas from the IAOP 2016 Outsourcing World Summit

02nd March, 2016

Each year, IAOP’s Outsourcing World Summit brings together the best and brightest minds in outsourcing to share experience and ideas that continue to propel the industry forward. 

Awards & Newsletter

Awards and Industry Recognition

Customer Service Department of the Year

Customer Service Department of the Year

- International Business Awards

Best Large Contact Centre

Best Large Contact Centre

- EMEA Contact Center World Awards

Best Large Contact Centre

Best Large Contact Centre

- European Call Centre and Customer Service Awards

Best Outsourcing Partnership Finalist

Best Outsourcing Partnership Finalist

- CCA Global Excellence Awards

Credentials Client Testimonials