Who We Are

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers.

What We do

What We do

Marketing and Digital Enablement Services

Marketing and Digital Enablement Services

HGS’ Unified Customer Experience model combined with customer journey mapping, web presence management, social media optimization, digital transformation, and brand positioning supports the customer lifecycle from the start.

Consumer Interaction Services

Consumer Interaction Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective. HGS brings integration and consistency to previously disconnected voice, chat, email, and web self-service. This visionary approach to multichannel engagement, reduces operational costs while optimizing revenue.

Business Services

Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow and process efficiencies that improve speed and accuracy.

Business Results We Drive

Dissatisfied Customers Recovered 74% of Dissatisfied Customers Recovered
Increase in Customer Sat 40%Increase in Customer Sat
Increase in NPS 80%Increase in NPS
Increase in Sales 85%Increase in Sales


We understand an exceptional customer experience can only be delivered by engaged, empowered employees. Find out why HGS is a different place to work.

HGS in the news

5 Ways To Revamp Your Approach To Customer Service

05th October, 2015 | USA

Balancing a diverse product profile and increasingly global consumer base brings new and more complex service challenges. The increasing number of consumer touchpoints, and instant, always-on connectivity, challenges brands to consistently give their customers everything they expect, across every channel.

HGS Brings DNA Customer Experience Solution to the U.S.

28th September, 2015 | USA

Business process management company Hinduja Global Solutions has launched its Digital Natural Assist (DNA) unified customer experience platform in the United States.

HGS to hire 500 people for European operations

09th September, 2015 | NEW DELHI

NEW DELHI: HGS Europe, a subsidiary of BPO firm Hinduja Global Solutions (HGS), today said it has created 500 new jobs across its Preston and Selkirk operations. 

Press Releases

HGS Launches New Customer Experience Solution in North America

28th September, 2015 | Chicago, IL

Digital Natural Assist platform allows companies to seamlessly adapt to today’s mobile-first, multi-channel customer

HGS creates 500 new jobs in Preston and Selkirk

09th September, 2015 | London, UK

Company set for continued growth in 2015 with an expanding client base

HGS Canada’s Timmins Operations Center Growth Expands Regional Job Opportunities

01st September, 2015 | Timmins, ON

HGS Canada has been selected to deploy and manage a multi-channel customer care and technical support solution for a Canadian Crown Corporation, beginning in September 2015.


Poll Results: Rewiring Digital CX Is a Core Focus

Poll Results: Rewiring Digital CX Is a Core Focus

09th October, 2015

In today’s digital age, getting the digital customer experience right is essential to your survival. Brands need to remember that experiences are not logical, they are emotional. 

Managing knowledge transfer during contact center outsourcing transition

Managing Knowledge Transfer During Contact Center Outsourcing Transition

30th September, 2015

Contact centers are often prone to transition. Whether it’s an in-house contact center moving to an outsourced environment for the first time or a migration of business from one outsourcer to another, knowledge transfer can be a big risk factor for both a successful transition and steady state operations. 

Essentials of Smart Partnerships

Sharing the Adventure: Five Essentials of Smart Partnerships

09th September, 2015

BPO success is very much about building good partnerships. Lessons learned all relate to building collaboration based on a very fine balance of open communication, feasibility, strategy, and trust.

Robotic process automation

7 Steps to Implementing Automation

02nd September, 2015

Effective automation is as much about good business process design as is it is about the robotics. There are multiple factors to consider, including systems use, business impact, data touch points, ROI of labor, and investment.

Speech Analytics Solution

Six Tenets to Make the Most of Your Speech Analytics Solution

05th August, 2015

As with any technology, speech analytics requires considerable investment – not just around deployment, but in developing the right skill sets and processes to ensure it works for your business.

Awards & Newsletter

Awards and Industry Recognition

Customer Service Department of the Year

Customer Service Department of the Year

- International Business Awards

Best Large Contact Centre

Best Large Contact Centre

- EMEA Contact Center World Awards

Best Large Contact Centre

Best Large Contact Centre

- European Call Centre and Customer Service Awards

Best Outsourcing Partnership Finalist

Best Outsourcing Partnership Finalist

- CCA Global Excellence Awards

Credentials Client Testimonials