Who We Are

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers.

What We do

What We do

Marketing and Digital Enablement Services

Marketing and Digital Enablement Services

HGS’ Unified Customer Experience model combined with customer journey mapping, web presence management, social media optimization, digital transformation, and brand positioning supports the customer lifecycle from the start.

Consumer Interaction Services

Consumer Interaction Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective. HGS brings integration and consistency to previously disconnected voice, chat, email, and web self-service. This visionary approach to multichannel engagement, reduces operational costs while optimizing revenue.

Business Services

Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow and process efficiencies that improve speed and accuracy.

Business Results We Drive

Dissatisfied Customers Recovered 74% of Dissatisfied Customers Recovered
Increase in Customer Sat 40%Increase in Customer Sat
Increase in NPS 80%Increase in NPS
Increase in Sales 85%Increase in Sales

Careers

We understand an exceptional customer experience can only be delivered by engaged, empowered employees. Find out why HGS is a different place to work.

HGS in the news

Bloomberg - Interview with Partha De Sarkar, Global CEO, HGS - Q1FY2016

13th August, 2015 | Mumbai, India

NDTV Profit - Interview with Partha De Sarkar, Global CEO, HGS - Q1FY2016

13th August, 2015 | Mumbai, India

ET NOW - Interview with Partha De Sarkar, Global CEO, HGS - Q1FY2016

13th August, 2015 | Mumbai, India

Press Releases

HGS Canada Wins Second Consecutive Gold Stevie® Award at the International Business Awards for Best-in-Class Customer Service Capabilities

20th August, 2015 | Dartmouth, Nova Scotia

Hinduja Global Solutions Limited (referred to as “HGS” or the “Company”) (Listed on NSE & BSE India) was honored with the Gold Stevie® Award for “Customer Service Department of the Year” in The 12th Annual International Business Awards, announced last Thursday.

Consolidated Financial Performance: Q1 FY2016

12th August, 2015 | Mumbai

HGS Recognized as a Leader in Digital Marketing

03rd August, 2015 | NY, USA

NelsonHall’s NEAT Vendor Evaluation Ranked Hinduja Global Solutions as a Leader in Digital Marketing Segment for Marketing BPS Industry

Blog

Speech Analytics Solution

Six Tenets to Make the Most of Your Speech Analytics Solution

05th August, 2015

As with any technology, speech analytics requires considerable investment – not just around deployment, but in developing the right skill sets and processes to ensure it works for your business.

Women Leaders

3 Reasons Why We Need Women Leaders in Today’s Business Environment

29th July, 2015

Every day, as President of HGS USA, I appreciate our team’s commitment to customer service excellence, which starts with the question: How do we aspire to be the best we can be, as a global BPM provider, and One HGS? 

A Blueprint for Digital Channel Preference in Your Unified Customer Engagement Strategy

22nd July, 2015

In an age when technology is advancing communication, remember this: The customer journey through digital channels (such as, web, chat, video, social, mobile) differs largely from traditional channels (such as, phone, mail).

Healthcare CMS-Payer Capability

Outsourcing in Healthcare: Research Shows Accelerated Growth in Contact Management Services

08th July, 2015
Bridging the Performance Gaps: What You Need to Know

Bridging the Performance Gaps: What You Need to Know

24th June, 2015

Org charts are familiar architecture to most companies, providing role definition and function accountability. But often the greatest areas for process improvement are those neglected gaps between departments, otherwise identified as the “white space.”

Awards & Newsletter

Awards and Industry Recognition

Customer Service Department of the Year

Customer Service Department of the Year

- International Business Awards

Best Large Contact Centre

Best Large Contact Centre

- EMEA Contact Center World Awards

Best Large Contact Centre

Best Large Contact Centre

- European Call Centre and Customer Service Awards

Best Outsourcing Partnership Finalist

Best Outsourcing Partnership Finalist

- CCA Global Excellence Awards

Credentials Client Testimonials

Newsletter

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