Who We Are

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provide a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers.

What We do

What We do

Marketing and Digital Enablement Services

Marketing and Digital Enablement Services

HGS’ Unified Customer Experience model combined with customer journey mapping, web presence management, social media optimization, digital transformation, and brand positioning supports the customer lifecycle from the start.

Consumer Interaction Services

Consumer Interaction Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective. HGS brings integration and consistency to previously disconnected voice, chat, email, and web self-service. This visionary approach to multichannel engagement, reduces operational costs while optimizing revenue.

Business Services

Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow and process efficiencies that improve speed and accuracy.

Business Results We Drive

Dissatisfied Customers Recovered 74% of Dissatisfied Customers Recovered
Increase in Customer Sat 40%Increase in Customer Sat
Increase in NPS 80%Increase in NPS
Increase in Sales 85%Increase in Sales

Careers

We understand an exceptional customer experience can only be delivered by engaged, empowered employees. Find out why HGS is a different place to work.

HGS in the news

NDTV Profit : Interview with Partha DeSarkar, CEO

06th February, 2015 | Mumbai

ET NOW : Interview with Partha DeSarkar, CEO

06th February, 2015 | Mumbai

HGS to Add 750 Jobs at El Paso Call Centers

27th January, 2015 | India

HGS, a global call-center operator based in India, expects to add about 750 jobs in El Paso in the next two years, the company's chief executive officer said Tuesday as he and others celebrated the grand opening of HGS' second El Paso center, which does work for Prude

Press Releases

Hinduja Global Solutions Acquires Colibrium

28th March, 2015 | Bangalore

HGS Opened its 60th Global Delivery Center in El Paso, TX

09th February, 2015 | Texas, USA

The new center increases capability to create up to 1,500 jobs in the area

Consolidated Financial Performance: Q3 FY2015

05th February, 2015 | Bangalore

Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India) today announced its Unaudited Third Quarter Results for FY2015.

Blog

Escape the Contact Center Paradox: Narrow your Focus

18th March, 2015

Today’s information overload is at an all-time high. The Business Process Outsourcing (BPO) industry, in particular, is an information-intensive world. So much so that the various masses of data can camouflage what is most important and distract finite resources away from a business’s performance cornerstones.

On the Frontlines of Recruiting Success: 7 Reasons to Support Military Employment

On the Frontlines of Recruiting Success: 7 Reasons to Support Military Employment

11th March, 2015

Veteran employment: in the past few years, it’s been getting much deserved support—from the 2009 U.S. executive order establishing the Veterans Employment Initiative, to the Returning Heroes Tax Credit, offering incentives to businesses that hire unemployed veterans. State and local-level governments and non-governmental organizations have followed with initiatives to encourage in companies, a commitment to employing veterans.

'Analyse This' – Harnessing the Power of Speech Analytics to Transform Performance

'Analyse This' – Harnessing the Power of Speech Analytics to Transform Performance

04th March, 2015

I’m often asked what makes for an award winning customer service operation and my answer has been the same every single time – it is a marriage of the right technology, people and processes. I have seen first-hand, how these facets have been shamefully laid to waste in many businesses, and at the same time have witnessed it being utilized skilfully to deliver on customer service objectives.

The Philosophy of a Business Built on Making Companies More Competitive

The Philosophy of a Business Built on Making Companies More Competitive

25th February, 2015

Customer (or buyer) satisfaction has become a key focus for organizations across industries. According to a study by the Wharton Customer Analytics Initiative, being customer centric means to:

5 Ways to Optimize the Customer Experience and Build Loyalty

5 Ways to Optimize the Customer Experience and Build Loyalty

18th February, 2015

Customer brand preference primarily stems from high quality products/ services, but loyalty and retention of customers is based on the relationship after the purchase. For example:

Awards & Newsletter

Awards and Industry Recognition

Customer Service Department of the Year

Customer Service Department of the Year

- International Business Awards

Best Large Contact Centre

Best Large Contact Centre

- EMEA Contact Center World Awards

Best Large Contact Centre

Best Large Contact Centre

- European Call Centre and Customer Service Awards

Best Outsourcing Partnership Finalist

Best Outsourcing Partnership Finalist

- CCA Global Excellence Awards

Credentials Client Testimonials

Newsletter

Subscribe to the HGS e-Zine

Subscribe to our e-Zine to stay up-to-date on industry trends and gain new perspectives from our thought leaders.