Who We Are

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provide a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers.

What We do

What We do

Marketing and Digital Enablement Services

Marketing and Digital Enablement Services

HGS’ Unified Customer Experience model combined with customer journey mapping, web presence management, social media optimization, digital transformation, and brand positioning supports the customer lifecycle from the start.

Consumer Interaction Services

Consumer Interaction Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective. HGS brings integration and consistency to previously disconnected voice, chat, email, and web self-service. This visionary approach to multichannel engagement, reduces operational costs while optimizing revenue.

Business Services

Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow and process efficiencies that improve speed and accuracy.

Business Results We Drive

Dissatisfied Customers Recovered 74% of Dissatisfied Customers Recovered
Increase in Customer Sat 40%Increase in Customer Sat
Increase in NPS 80%Increase in NPS
Increase in Sales 85%Increase in Sales

Careers

We understand an exceptional customer experience can only be delivered by engaged, empowered employees. Find out why HGS is a different place to work.

HGS in the news

ET NOW : Interview with Partha DeSarkar, CEO

06th February, 2015 | Mumbai

NDTV Profit : Interview with Partha DeSarkar, CEO

06th February, 2015 | Mumbai

HGS to Add 750 Jobs at El Paso Call Centers

27th January, 2015 | India

HGS, a global call-center operator based in India, expects to add about 750 jobs in El Paso in the next two years, the company's chief executive officer said Tuesday as he and others celebrated the grand opening of HGS' second El Paso center, which does work for Prude

Press Releases

HGS Opened its 60th Global Delivery Center in El Paso, TX

09th February, 2015 | Texas, USA

The new center increases capability to create up to 1,500 jobs in the area

Consolidated Financial Performance: Q3 FY2015

05th February, 2015 | Bangalore

Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India) today announced its Unaudited Third Quarter Results for FY2015.

HGS Recognized for ‘Best Large Contact Centre’

17th December, 2014 | London, UK

Hinduja Global Solutions Bags Silver at the 2014 Contact Center World Awards Final

Blog

The Philosophy of a Business Built on Making Companies More Competitive

The Philosophy of a Business Built on Making Companies More Competitive

25th February, 2015

Customer (or buyer) satisfaction has become a key focus for organizations across industries. According to a study by the Wharton Customer Analytics Initiative, being customer centric means to:

5 Ways to Optimize the Customer Experience and Build Loyalty

5 Ways to Optimize the Customer Experience and Build Loyalty

18th February, 2015

Customer brand preference primarily stems from high quality products/ services, but loyalty and retention of customers is based on the relationship after the purchase. For example:

Excellent Ways Of Doing Business!

Excellent Ways Of Doing Business!

11th February, 2015

In today’s world we are constantly on a thought overdrive to understand how to serve our customers better. The tough competitive landscape is constantly forcing us to innovate and come up with ideas that will not only justify our long-standing relationships with our customers but also help build new relationships.

The Evolving Digital Customer

The Evolving Digital Customer

04th February, 2015

It is beyond doubt that digital technology has changed the service delivery landscape for brands and consumers alike. As I write this, digital channels and tools of engagement are evolving to revolutionize the way companies and customers engage in the future.

4 Steps to Improving Customer Effort Scores (CES)

4 Steps to Improving Customer Effort Scores (CES)

22nd January, 2015

A relatively new concept, Customer Effort Score (CES) is challenging traditional customer experience metrics such as customer satisfaction and Net Promoter Scores (NPS).

Awards & Newsletter

Awards and Industry Recognition

Customer Service Department of the Year

Customer Service Department of the Year

- International Business Awards

Best Large Contact Centre

Best Large Contact Centre

- EMEA Contact Center World Awards

Best Large Contact Centre

Best Large Contact Centre

- European Call Centre and Customer Service Awards

Best Outsourcing Partnership Finalist

Best Outsourcing Partnership Finalist

- CCA Global Excellence Awards

Credentials Client Testimonials

Newsletter

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