Who We Are

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers.

What We do

What We do

Marketing and Digital Enablement Services

Marketing and Digital Enablement Services

HGS’ Unified Customer Experience model combined with customer journey mapping, web presence management, social media optimization, digital transformation, and brand positioning supports the customer lifecycle from the start.

Consumer Interaction Services

Consumer Interaction Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective. HGS brings integration and consistency to previously disconnected voice, chat, email, and web self-service. This visionary approach to multichannel engagement, reduces operational costs while optimizing revenue.

Business Services

Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow and process efficiencies that improve speed and accuracy.

Business Results We Drive

Dissatisfied Customers Recovered 74% of Dissatisfied Customers Recovered
Increase in Customer Sat 40%Increase in Customer Sat
Increase in NPS 80%Increase in NPS
Increase in Sales 85%Increase in Sales

Careers

We understand an exceptional customer experience can only be delivered by engaged, empowered employees. Find out why HGS is a different place to work.

HGS in the news

ET NOW - Interview with Partha De Sarkar, Global CEO, HGS - Q3 FY2016

10th February, 2016 | Mumbai, India

NDTV Profit - Interview with Partha De Sarkar, Global CEO, HGS - Q3 FY2016

10th February, 2016 | Mumbai, India

Healthcare’s Uberization Is Near

07th January, 2016 | USA

As 2016 gets underway, payer and provider are faced with the challenge of “Uberization” -- leveraging technology, data, and communication preferences to offer consumers an optimized experience.

Press Releases

HGS Colibrium Inc. Partners with Start-Up Vibra Health Plan to Implement Tuo® 360 and Marketplace

10th February, 2016 | Atlanta, GA




Aggressive CRM and marketplace implementation puts new payer on pace for next open enrollment period

Consolidated Financial Performance: Q3 FY2016

09th February, 2016 | Mumbai

Colibrium Launches New Website and Brand Overhaul

22nd December, 2015 | Atlanta, GA

Colibrium-HGS
Intuitive customer navigation and growing knowledge center is at the heart of major redesign

Blog

Four Essential Elements You Need to Transform Digital CX

Four Essential Elements You Need to Transform Digital CX

10th February, 2016

Today’s CX strategy is about meeting customers where they’re at, and that, as we all know, means good digital engagement strategy. 

What’s in Store for Healthcare 2016

What’s in Store for Healthcare in 2016?

13th January, 2016

For the past several years, these buzzwords have had significant, if varied, meaning for both payers and providers.

Framework for Actionable Customer Analytics : Q&A with the Experts

16th December, 2015

Customer care pressures are continually pushing analytics to next-level, with adopters reaping the results. 

5 Ways to Revamp Your Approach to Customer Service

5 Ways to Revamp Your Approach to Customer Service

25th November, 2015

Balancing a diverse product profile and increasingly global consumer base brings new and more complex service challenges.

Customer Experience as a Competitive Advantage

Customer Experience as a Competitive Advantage

18th November, 2015

Expectations around customer service are changing, today’s companies want brands that are open 24X7 and easy to do business with.

Awards & Newsletter

Awards and Industry Recognition

Customer Service Department of the Year

Customer Service Department of the Year

- International Business Awards

Best Large Contact Centre

Best Large Contact Centre

- EMEA Contact Center World Awards

Best Large Contact Centre

Best Large Contact Centre

- European Call Centre and Customer Service Awards

Best Outsourcing Partnership Finalist

Best Outsourcing Partnership Finalist

- CCA Global Excellence Awards

Credentials Client Testimonials