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Awards & Recognition

We are proud of the awards we've won…

  • 2014 - Customer Service Department of the Year – International Business Awards
  • 2014 -  Best Large Contact Centre  – EMEA Contact Center World Awards
  • 2014  - Best Large Contact Centre – European Call Centre and Customer Service Awards
  • 2014 and 2013  - Best Outsourcing Partnership Finalist  - CCA Global Excellence Awards
  • 2013  - Best Mid-sized Contact Centre – Global Contact Center World Awards
  • 2013 - Best Outsourced Provider -- Call Center Excellence
  • 2013 - Best Outsourced Provider Runner Up – Call Center Week
  • 2013 UK North West Employer of the Year
  • 2012 Partner of the Year, Airtel (3 times in the last 6 years)
  • "200 Best Under a Billion" – Forbes Asia, 2011
  • Ranked #2 in the "Best Global Call Center" category of the Global Services Awards - Global Services Media, 2010

…and prouder of the awards we've helped our clients win.

  • 2013 – Ranked 11th in Top 50 Companies for Customer Service
  • 2012 SQM Award for Call Centre of the Year Finalist
  • 2011 SQM Award for Highest CSAT Credit Card Industry
  • 2009 SQM Award for Highest CSAT  Telecom Industry
  • 2007 SQM Award for Most Improved FCR / CSAT Award

Quality Certification

ISO 9001:2008 ISO 27001:2005 HIPAA - Health Insurance GLBA SAS 70 – Type I & II
ISO 9001:2008 ISO 27001:2005 HIPAA - Health Insurance GLBA SAS 70 – Type I & II
Six Sigma Process Improvement eSCM-SP 4      
Six Sigma Process Improvement eSCM-SP 4      
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