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Leadership

We have a diverse leadership team. The composition of our leadership team is a reflection of our operating principle of being "Globally Local". Our leaders come from the local geographies that we operate in and bring in the depth of "local knowledge" required to succeed in those countries. They are all senior professionals from the industry, with vast experience in leading and managing large organizations in our key markets and verticals.

Matthew Vallance

Matthew Vallance
CEO, HGS Europe

Matthew Vallance – CEO, HGS Europe

Matthew Vallance

Matthew joined HGS as CEO for Europe in 2013, and is responsible for the business' expansion and growth strategy into key European markets. Matthew has over 20 years of experience mainly in the BPO industry with significant expertise in the BFSI , Telecom and Media industry segments. He also brings to his role significant global outsourcing experience both in onshore and offshore models.

Matthew joined HGS from Sutherland Global Services, where he was Managing Director for Europe and Emerging Markets. Prior to this, he spent over a decade with Firstsource Solutions Limited (FSL), latterly as Global CEO. At FSL, he spearheaded the creation of the company's European business, growing its turnover to $200 million with 10,000 employees and a highly successful 'rightshore' delivery model. He also led FSL's business growth into new geographies such as Australia, Ireland and Sri Lanka.

Matthew holds a BA Honours degree in European Business Studies from Buckinghamshire Chilterns University College and the Ecole Supérieure de Commerce from Clermont-Ferrand in France; and a Diploma in Marketing from the Chartered Institute of Marketing, UK. He also completed an Advanced Management Program from the Wharton Business School, University of Pennsylvania.

B. N. Narasimha Murthy

B. N. Narasimha Murthy
Corporate Shared Services, Americas

B. N. Narasimha Murthy - Corporate Shared Services, Americas

B N Narasimha MurthyB. N. Narasimha Murthy is responsible for Strategic Initiatives in M&A, New Markets, New Product Development, Technology, as well as Risk Management, Finance and Corporate Governance in Americas. He has been a key member of HGS' Global Leadership team for the past 11 years.

During his time with HGS Murthy has held a number of roles including Business Development, Business Transition, Delivery and Planning. In a career spanning 20 years, Murthy has been associated with organizations like Datapro, GTL, PCL, and Larsen & Toubro. He has been instrumental in successfully transitioning complex off shore projects in Telecom and Health care to India. Murthy is a Bachelor of Technology from the Indian Institute of Technology Chennai and a post-graduate from the Indian Institute of Management (IIM), Kolkata.

Pushkar Misra

Pushkar Misra
HGS Philippines

Pushkar Misra - HGS Philippines

Pushkar MisraPushkar heads our operations in the Philippines. He has been with the Hinduja Group for 14 years in various capacities and functions, including Investment Banking, Project Management, Business Planning & Development and Corporate Finance, and specializes in Project Planning & Implementation. Prior to taking up his current responsibility of managing and leading our Manila center, Pushkar was the CEO of Hinduja Global's Media Commerce and E-Commerce businesses in India. He has over 22 years of experience, and has had distinguished stints with India's leading Investment Banking company, SBI Capital Markets and with Larsen & Toubro, India's leading engineering company. Pushkar is a B. Tech in Mechanical Engineering from the Institute of Technology (IIT), Kanpur India and an MBA from the Institute of Management (IIM), Ahmadabad, India.

Ramesh Gopalan

Ramesh Gopalan
Executive
Vice President - HGS India

Ramesh Gopalan - Executive Vice President - HGS India

Ramesh GopalanRamesh is responsible for all service delivery of India operations in India. Ramesh and his team drive customer loyalty, strengthen customer partnerships and consistently deliver high value to our customers.

Ramesh has 20 years of work experience with significant experience in research, healthcare and outsourcing. Ramesh has experience in client services, transition management and operations with direct P&L and organizational building responsibility during his previous assignments.

He has been responsible for consulting and operational management of US Hospitals' Business Offices with the objective of improving net revenue and accelerating cash flows.Prior to HGS, Ramesh has worked with Accenture, Deloitte Consulting, and Infosys BPO. He joins us from Gridstone Research where he was co-founder and country head for India.Ramesh has a Bachelors degree in Engineering from the Indian School of Mines, Dhanbad, an MBA from the Indian Institute of Management, Ahmadabad. He is a CFA charter holder awarded by the CFA Institute, USA.

Ross Beattie

Ross Beattie
HGS
Canada

Ross Beattie – HGS Canada

Ross BeattieRoss has over 30 years experience in the Technology Sectors. As a Senior Account Manager at Digital Equipment he assisted the hardware giant to multiply sales six-fold to blue chip accounts such as Michelin Tire, Pratt & Whitney and Litton Systems.

Ross's entrepreneurial spirit led him to a number of start-up opportunities. These skills and the reputation he gained through these experiences brought him to the President's chair at ITI (Information Technology Institute). In April 2000, Ross led an investment group that purchased HGS Canada (formerly OLS), where he led the company to grow from a 20 person, 1 site operation to its current size of 11 sites with over 2000 employees. HGS Canada has an enviable position in the market place, and is constantly ranked among the top 2 suppliers for their clients. Ross's passion is partnership. His engaging, entrepreneurial spirit encourages HGS Canada's internal staff and external partners to fully explore their dreams individually and together.

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Client Facing Organization
Sridhar K

Sridhar K
Executive
Vice President – Strategic Initiatives

Sridhar Krishnamurthy - Executive Vice President – Strategic Initiatives

Sridhar KrishnamurthyAs the Global Head of Strategic Initiatives, Sridhar is responsible for M&A Integration and the Roll-out of New Strategic Initiatives for the Company. In addition to this role, Sridhar heads the Domestic Operations and Business Development functions for the India geography.Sridhar has over 22 years experience in back office operations and BPO working with clients both in the Indian and International markets, on processes across banking, financial services, and telecom and insurance domains.

He has extensive experience in start-ups, creating infrastructure and teams to manage complex processes. Sridhar has a comprehensive understanding of technology, process migration, staffing & training, quality of delivery, project management, and infrastructure requirements relating back offices operations.

Prior to HGS, Sridhar was Head of Global BPO operations at 3I Infotech Ltd. with BPO operations in India, US, China and Africa. Earlier to this, Sridhar was Head of BPO at Mastek Lt, where he set up and built Mastek's BPO practice. He has worked as a Director with EMR Technology Ventures Pvt Ltd and AR Credit Information Services Pvt Ltd., organizations which deliver BPO services in the international and domestic market.He is a Fellow of the Institute of Chartered Accountants of India and holds a Bachelor's degree in Zoology from Delhi University.

 
Kathy Hamburger

Kathy Hamburger
President HGS USA

Kathy Hamburger - President HGS USA

Kathy HamburgerAs the President of HGS USA, Kathy is responsible for business revenue retention and growth, profitability and overall leadership of the US business. She will have direct responsibility for Sales, Marketing and Client Services, Operations, Quality & Business Excellence and Human Resources.

Kathy has 30+ years of experience covering significant areas of business strategy with expertise in sales, client services and operations. Having started her career with AT&T, she has held various positions across consumer and business segments handling operations under payroll processing, treasury functions and multiple billing systems. In her role as President/CEO and Global BPO Head of 3i Infotech Kathy developed a client focused and revenue growth culture for the company's subsidiaries in North Americas. Kathy has been associated with organisations like Quantum Information Services, Regulus Group, LLC.

Partha De Sarkar

Partha De Sarkar
Global CEO

Partha De Sarkar - Global CEO

Partha De SarkarPartha DeSarkar is Chief Executive Officer of HGS and leads the organization across all its geographies.
Partha has more than 25 years of experience in customer service and operations across industries like Banking, Financial Services and Health Insurance. Prior to joining HGS, Partha has worked with Deloitte Consulting, GE Capital International Services and Bank of America.
Partha holds a post-graduate degree in Management from the Indian Institute of Management (IIM), Bangalore, and a Masters degree in Technology from the Indian Institute of Technology (IIT), Chennai. He has also done his PhD in Strategic Management at IIT Delhi.

Srinivas Palakodeti

Srinivas Palakodeti
CFO

Srinivas Palakodeti - CFO

Srinivas PalakodetiSrinivas Palakodeti, fondly called Pala, spear-heads our Finance function across all global locations and subsidiaries. An integral member of our Global Executive Council, he plays a key role in Mergers & Acquisitions strategy and execution.Pala has a long association with the Hinduja Group, handling versatile assignments and diverse roles in the Group Companies - Ashok Leyland Investments Services, Hinduja TMT Ltd., IndusInd Bank and IndusInd Media & Communications Ltd. Prior to joining HGS, he was working as the Executive Vice President – Strategy for the Hinduja Group.
He was responsible for the Technology, Media & Telecommunications verticals.Pala has served as the CFO of companies like IMCL, Sahara One Media and Entertainments Ltd and Sakal Papers Ltd. He brings with him 21 years of rich industry experience with cross functional capabilities in operations, project planning & implementation, deal structuring and investor relations. Pala holds a Post Graduate Diploma in Management from Indian Institute of Management, Ahmadabad and a Bachelors degree in Metallurgical Engineering from Institute of Technology, BHU, Varanasi.

Functional Heads
Anthony Joseph

Anthony Joseph
Executive
Vice President,
Global Human Resources

Anthony Joseph - Executive Vice President, Global Human Resources

Anthony JosephAs the Global Head of Human Resources, Anthony is responsible for developing, recommending, implementing and leading human resources strategy and policy in support of the Business Objectives of HGS. He implements our operational and strategic goals by providing a fully integrated and effective human resources service. Anthony guides the development of our structured Recruitment Process and our comprehensive Training and Development Programme. He has commendable expertise and substantial interest in managing change in a fast moving business environment.Anthony joins us from the NSL group, where he had the group responsibility for Human Resources and Industrial Relations.

In his illustrious career spanning 25 years, he has initiated and implemented HR best practices across global corporations like Deloitte Consulting, G.E. Plastics and Convergys. He has directly and indirectly been responsible for recruitment of over 10,000 employees across Information Technology (IT), Information Technology Enabled Services (ITeS) and Engineering & Manufacturing sectors.Anthony is a Post Graduate in Personnel Management and Human Resources from XLRI, Jamshedpur and a Bachelor's degree in commerce from St Xavier's College, Calcutta. As an opinion leader in the ITeS sector, he is a speaker and mentor at NASSCOM & CII forums.

Ashwin Hoskote

Ashwin Hoskote
Executive
Vice President
Global Business Excellence

Ashwin Hoskote - Executive Vice President, Global Business Excellence

Ashwin HoskoteAshwin Hoskote is responsible for operational excellence across all the business functions globally. Ashwin and his team drive process excellence across all our global locations. Ashwin joined us in April 2009 from Infosys BPO Ltd where he was Head, Enterprise Quality Group. Ashwin led an initiative that got Infosys BPO on the honours list of CII-Exim Bank Award for Business Excellence in 2007. He also program managed the preparation and evaluation for level 5 certification of eSCM-SP V2.0. Ashwin has over 30 years of work experience in the area of Quality, Business Excellence, Six Sigma and HRD. He has been associated with LG-Philips Displays Ltd., Hong Kong, Philips Software Pvt. Ltd., India, Mascot Systems (iGATE Solutions) and Wipro, in the quality and business excellence functions. Ashwin has been the driving force in establishing our Business Excellence ( BE ) function on the pillars of Assurance, Control and Improvement while evolving our Transformation pillar . He has contributed significantly towards improving the quality mind-set at HGS since he joined the company in 2009 . He brings a holistic perspective to his role, knowledge and experience with multiple corporate functions which he combines with his strong process orientation and implementation discipline. He has spearheaded a global initiative that enabled HGS achieve the eSCM Level 4 certification across our India, Philippines and US geographies simultaneously which is the first such achievement anywhere in the world. Ashwin is a certified Six Sigma Master Black Belt and certified in Juran on Quality Improvement methodology. Ashwin is also a Senior Member of American Society for Quality.

Sanjay Sinha

Sanjay Sinha
Executive
Vice President
HR, Mergers & Acquisitions

Sanjay Sinha - Executive Vice President – HR, Mergers & Acquisitions

Sanjay SinhaSanjay is responsible for bringing in integration capabilities for HR in the various M & A opportunities that HGS is exploring globally.
Sanjay's last assignment was with Nortel Networks as Director - HR (Asia Pacific & Greater China) and was based out of Singapore. He has worked with NTPC, Siemens, Lucent Technologies and Polaris Software. Sanjay has more than 22 years of experience in Human Resources across industries like Telecom, Software and infrastructure. Sanjay has a strong HR generalist profile where his role calls for solid strategic support to businesses, in Talent Management (inclusive of talent management/development, succession planning, leadership pipeline development & performance management), Organizational Development and Organizational change including large scale restructuring and change management in a complex, multi-cultural, multi-location and highly matrix environment. He has been a SME in various HR domains at various stages of his career.

Sanjay holds a post-graduate degree in Management from Faculty of Management Studies (FMS) University of Delhi. He also holds certification on psychometric instruments related to Personality profiling by Thomas International and Association of Psychological Types (APT) on DISC and MBTI. Sanjay has many research reports to his credit. He is also a member of Indian Society of Applied Behavioural Sciences (ISABS) and National HRD Network.

Subramanya C

Subramanya C
Chief Technology Officer

Subramanya C - Chief Technology Officer

Subramanya CSubramanya is responsible for the Technical Services Group at HGS. He is an expert in Information Technology and Information Security and is responsible for implementing, maintaining and monitoring our world class technology and information security.Subramanya has over 20 years' experience in the technology domain across various industries, and handles various aspects of conceptualizing and commissioning of Business Process Outsourcing (BPO) and other IT Enabled Services operations including transition of projects across our global facilities.Subramanya is an Engineering graduate in Computer Science from MEI Group of Institutions, India and has undergone short term courses in Customer Support and Finance from India Institute of Management (IIM), Bangalore, India.

Chris Lord

Chris Lord
Global Growth Strategy and Marketing

Chris Lord - Global Growth Strategy and Marketing

Chris LordChris has over 25 years of experience in IT and BPO services, working with industry leaders including Wipro, Accenture, EDS and Xerox. Chris comes to us as a strategic "hands on" leader with proven experience in transforming organizations to enable high performance and exceptional growth. He has extensive experience with global integrated operations and client relationships in India, UK, Philippines, USA and Canada.

His role in leading and supporting growth programs includes sales strategy and operations, marketing, existing and new capabilities, partner, outsourcing analyst and advisor relationships driving accelerated marketplace growth.

Makarand Dewal

Makarand Dewal
Company Secretary

Makarand Dewal - Company Secretary

Makarand DewalMakarand Dinkar Dewal has joined HGS in June 2014 as a 'Company Secretary'. Makarand holds degree in Commerce and Law of the Mumbai University, ICWAI (Inter), Kolkata and is a Fellow Member of the Institute of Company Secretaries of India, New Delhi. Makarand has over 30 years of rich professional experience, heading Company Secretarial and Legal functions of the reputed public listed Indian companies and MNCs. He has handled many corporate/ business restructuring projects and critical legal matters. Before joining HGS, he was working with a reputed firm of Solicitors and Advocates.

S Mahadevan

S Mahadevan
Executive Vice President Legal Risk and Compliance

S Mahadevan - Executive Vice President Legal Risk and Compliance

S MahadevanAs Executive Vice President – Global Legal, Compliance & Risk Management, S. Mahadevan will be responsible for the Legal, Risk and Compliance functions across HGS geographies. He will also have oversight on the Secretarial Function.

Mahadevan joined us from Jubilant Life Sciences Limited where he was the Global Legal Head, overseeing the legal operations of US, Canada, Europe, China, Singapore and India. He has over 34 years of professional experience, inclusive of over 23 years in the field of Legal & Corporate Affairs. He started his career in Finance & Accounts function and over the years enriched himself in Legal, Secretarial and Corporate Affairs. He has worked for many US based multi-national companies like American Express, Hughes Software Systems and Bausch & Lomb for over 14 years.

He has a Bachelor of Science and a Bachelor of Law degree. He is a Fellow Member of Institute of Company Secretaries of India and an Associate Member of the Institute of Cost and Works Accountants of India. He was nominated by Associated Chamber of Commerce & Industry as a member in Company Law & Competition Policy Committee. He has also been closely associated with the activities of Institute of Company Secretaries of India.

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