Key results from the survey
With an impressive response rate to the survey in 2011, we asked our customers to rate us on four pertinent parameters in our industry. More than two-thirds of the respondents stated that they are delighted with our services.
We have been rated very high on the 4 key outcome measures – when compared with five comparable firms. We are "best-in-class" on Loyalty.
- Satisfaction
- Loyalty
- Advocacy
- Value for Money
- About 50% of our clients rated us at 6 or 7, on a scale of 1-7. According to the administrator of this survey, this score exceeds the industry average.
- Our clients feel HGS positively reinforces their image, and helps to improve end- customer satisfaction.
- Our key strengths, as perceived by our clients, are our integral business partners, willingness to go the extra mile to deliver, transparent approach, and flexibility and speed of response.
- Our clients stressed they find our team members extremely competent in their respective domains and highly responsive.
- Very satisfied with HGS experience
- Definitely continue to utilize the services of HGS for their future needs
- Definitely recommend HGS
- HGS delivers the best value for money
