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The HGS Excellence Charter
HGS is committed to business excellence – the systematic use of quality management principles and tools that improve performance and lead to enhanced customer and shareholder value. The Corporate Business Excellence Team was founded in July 2009 to orchestrate our company wide efforts.
Its remit is to be…
The custodian of organisation-wide excellence
- Transition process excellence
- Steady state process excellence
- Business process excellence
- Process health checks and self assessments
The conscience keeper of the organisation
- External certifications and audits
- Internal audits
- Adherence to transitional and operational methodologies
- Risk management
- Corporate governance
Managers of improvement and innovation initiatives
- Six Sigma Lean implementation
- Lean implementation
- Small automation projects
The owner of perception based management processes
- Best practices
- Customer satisfaction practices
- Internal customer satisfaction
- Benchmarking
The overseer of operational quality
- Ensure 'noiseless' operations
- Quality of service and SLAs
- Adherence to contractual metrics and reporting
Builders of 'brand excellence'
- Thought leadership, seminars and journal contributions
- Certification programmes for quality professionals within HGS
