HGS is a world leader in Customer Relationship and Business Process Management. With a global footprint and an experience of over three decades, we have helped our clients deliver exceptional results. We have developed and implemented some of the best-known processes and practices to deliver a comprehensive range of industry-specific solutions. Our operational excellence, combined with functional expertise, has made us the "Preferred Partner" for most of our clients. We deliver seamless service to some of the world's most recognized brands out of and across North America, Europe, Asia, and Africa.
LATEST NEWS FROM HGS
Consolidated Financial Performance: Q2 FY2014 vs. Q2 FY2013 11 November 2013 | Mumbai
HGS Leads Discussion on Transformational Outsourcing at the Customer Engagement Summit 29 November 2013 | London
HGS Top Outsourcer in the Top 50 Companies for Customer Service 24 October 2013 | London
Kathy Hamburger - President, HGS USA
Adapting to the New Customer
In business and in life, the one thing that stays constant is change - and as the BPO industry matures, we are all going to have to adapt.
Everywhere you go, people are living their lives and doing business in ways that would have been unthinkable...
Using multiple channels, we generate leads for your business and convert prospects into loyal customers. We are experts in conducting inbound and outbound telesales, up-sell and cross-sell programs. Our expertise lies in growing your customer base through a thorough understanding of your business needs and offerings.
With over a decade of experience in delivering superlative customer experience, we help you derive maximum life-time value from your customers. We are capable of designing and implementing versatile customer care programs, tailor-made for your business requirements. Through our help desks, and with our understanding of your competitive environment, we communicate and connect with your customers.
Our suite of back office activities, ranging from data entry to fulfillment services, help you focus on your core. We provide accurate, flexible, and scalable back office solutions for all your business requirements. We work closely with you to create customized solutions addressing your unique needs. This helps you drive process efficiencies and reduce recurring costs.
In today's dynamic environment, organizations are expected to be agile and flexible in all the areas of operations. Human Resources being a key driver to the overall success of an organization, outsourcing peripheral activities such as HR administration, Payroll, recruitment and learning administration to external specialist providers is an attractive, flexible and cost-effective alternative.