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About Us

HGS is a world leader in Customer Relationship and Business Process Management. With a global footprint and an experience of over three decades, we have helped our clients deliver exceptional results. We have developed and implemented some of the best-known processes and practices to deliver a comprehensive range of industry-specific solutions. Our operational excellence, combined with functional expertise, has made us the "Preferred Partner" for most of our clients. We deliver seamless service to some of the world's most recognized brands out of and across North America, Europe, Asia, and Africa.

Leadership Speak

Kathy Hamburger - President, HGS USA

Adapting to the New Customer

In business and in life, the one thing that stays constant is change - and as the BPO industry matures, we are all going to have to adapt.

Everywhere you go, people are living their lives and doing business in ways that would have been unthinkable...

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