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Consumer Electronics
In 1973 HGS North America pioneered the industry's first store locator database – responding to the industry's desire to allow customers to find their nearest dealer or service centre via a toll free number rather than a print directory. Just one example of our innovation in your industry.
Today we provide full-service inbound contact centre and fulfilment solutions to consumer electronics businesses and retailers around the world, integrating multiple customer interaction channels to maximise customer satisfaction and reduce cost.
Whether your customers contact us to find a local retailer, to learn more about new products, receive operational support, claim a warranty or rebate, inquire about a recall or register their products, our agents will focus on achieving first time resolution and driving customer satisfaction.
