Consumer Packaged Goods

Since the advent of outsourcing in the consumer packaged goods industry fifteen years ago, HGS has been a trusted supplier of international multi-lingual services to some of the industry's biggest names.

We understand that building strong relationships with consumers can translate into strong loyalty and advocacy for your brands. And we know that it's through customer care lines delivered via multichannel contact centres that those relationships are supported and enhanced. After all, they are your most frequent and direct point of contact with the consumers who buy your products.

Our consumer care programmes are designed to increase customer satisfaction and build brand loyalty. Whether consumers are reaching out to get specific product or promotion information, register a complaint or claim, request coupons, find a local store or claim a rebate, our agents are trained to resolve customer issues and maximise consumer satisfaction.

And, by analysing consumer interactions, we can provide you with valuable market intelligence about what consumers really think about your products and actionable insights that will help shape your business response.

Our consumer packaged industry suite of solutions includes: