- Our Portfolio
- Consumer Electronics
- Consumer Packaged Goods
- Consumer Products
- Energy and Utilities
- Banking and Financial Services
- Government & Public Sector
- Health Care
- Pharmaceuticals and health services
- Media and Entertainment
We design cost-effective outsourcing solutions that help you manage customer relationships efficiently and also profitably. Our global contact center teams of dedicated and trained specialist agents can be easily integrated for balance inbound and outbound communications so that no one is left waiting. Reinforcing your brand value, reducing operations cost, and increasing your revenue define our solution objectives for the consumer-products industry.
We understand that building strong relationships with consumers can translate into strong loyalty and advocacy for your brands. When your customers contact us, we recognize and take advantage of the opportunity to not only strengthen their likelihood to purchase, but extend that loyalty across your branded products to increase purchase frequency and customer value. Additionally, we manage highly successful warranty management and loyalty programs that include rebates, loyalty rewards, warranty service provisioning, and extended warranty sales.
Our full suite of consumer-products services includes:
- Lead-generation - Our programs help your retailers quickly turn customer inquiries into closed sales.
- Complete Consumer Care - Multi-channel inbound customer service. From service enquiries to account changes and billing queries.
- Sales, up sell and cross sell strategies - Supported by strong training focused on sales results. Supported by strong training focused on sales results.
- Customer support - Including multi-channel customer care, product operational support, pre-sales support, recall management, order taking and fulfilment