Banking and Financial Services
Our understanding of the Banking and Financial services enables us to customize solutions to meet the needs of financial services institutions. Our teams have developed their expertise through a combination of experience and training. The tenure of HGS in the banking and financial services domain underscores its ability to effectively deploy customized solutions to meet the challenges that are sometimes unique to this industry.
We service Fortune 500 Banking and Financial Services customers across North America, Europe, Australia and Asia, offering end-to-end services from servicing inbound customers to outbound telesales, verification and fulfillment. Our in-house developed CRM software monitors productivity and captures all the metrics that are regularly shared with the clients.
HGS offers its customers the following services:
- Handling card acquisition
- Credit card application form encoding
- Provide all aspects of customer service and inbound selling
- Handle Corporate card members via phone transactions, email and fax management
- Handle all billing related queries
- Provide inbound payment over phone
- Account information, grievance handling and escalations