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Banking and Financial Services
The ability to gain and maintain customer confidence and trust is imperative in today's financial services industry, as is the need to maintain an efficient operation, a low cost base and exhaustive regulatory scrutiny. The tenure of HGS in the banking and financial services domain underscores its ability to effectively deploy customized solutions to meet the challenges that are unique to this industry.
HGS helps Fortune 500 financial services companies across North America, Europe, Australia and Asia to meet these objectives. Creating a differentiating customer experience across multiple communications channels. Our in-house developed CRM software monitors productivity and captures all the metrics that are regularly shared with all of our customers.
Our full suite of financial services solutions include:
- Complete consumer care: Multi-channel inbound customer service. From general enquiries to account changes and more.
- Inbound and outbound sales: Managing your new business drive and sales campaigns.
- Credit card acquisition and management: Ensuring your new customers are onboarded efficiently, with due regard to regulatory requirements.
- Managing Corporate Actions: Managing communication of corporate actions to shareholders and institutional investors following stock market announcements. We appreciate the market sensitivity of these announcements, especially when raising capital, and can be relied upon to provide FSA compliant and exemplary service.
- PCI Compliance: Ensuring you meet the Payment card Industry Data Security Standard for protection of your customer data is standard in our work for financial services clients.
