- Our Portfolio
- Automotive
- Consumer Electronics
- Consumer Packaged Goods
- Consumer Products
- Energy and Utilities
- Banking and Financial Services
- Government & Public Sector
- Health Care
- Logistics
- Pharmaceuticals and health services
- Retail
- Publishing
- Technology
- Media and Entertainment
- Telecommunications
- E-Commerce
- Hospitality
Logistics
With domain expertise and extensive experience in the Logistics and Transportation industry, we provide a comprehensive range of services and solutions that meet your needs.
Customer Service Representatives (CSRs) at HGS are trained to handle a wide range of enquiries; ranging from locating a retailer or service center, information on new products available, claiming a rebate, warranty service or just to register their products. The primary objective of every communication is to maximize first contact resolution and minimize costs.
Our full suite of logistics solutions include:
Outstanding Collection
Outbound calls to about invoice and payment related issues. Escalation, resolution & full closure of outstanding invoices
Insurance Certificate Collection
Ensuring customers are on boarded efficiently, with due regard to regulatory requirements.
Complete Roadside Assistance:
Inbound / Outbound 24x7 roadside customer assistance across US and Canada on mechanical / other difficulties. With the help of a web-based software every customer interaction meets the Quality Customer Care Procedures.
