- Our Portfolio
- Consumer Electronics
- Consumer Packaged Goods
- Consumer Products
- Energy and Utilities
- Banking and Financial Services
- Government & Public Sector
- Health Care
- Pharmaceuticals and health services
- Media and Entertainment
Whether focused on increasing and extending subscriptions, selling online or print advertising, or assisting customers with reprints, our publishing industry services develop and maintain the right balance of exceptional customer experience and strong sales results.
We combine expertise in customer service with a proven sales, upsell and cross sell model to help our publishing industry clients achieve their goals. Across multiple channels, our agents handle a variety of customer interactions including subscription enrolment, past issue requests, advertisement creation and placement, and overall customer assistance. Furthermore, we are experts in field sales support. Our agents act as a virtual extension of our clients' sales teams by providing post-sales support in areas such as renewals and the building of online advertisements. Our front line teams are focused on process improvement and the achievement of cost savings.