- Our Portfolio
- Automotive
- Consumer Electronics
- Consumer Packaged Goods
- Consumer Products
- Energy and Utilities
- Banking and Financial Services
- Government & Public Sector
- Health Care
- Logistics
- Pharmaceuticals and health services
- Publishing
- Technology
- Media and Entertainment
- Telecommunications
- E-Commerce
- Hospitality
Telecommunications
Telecommunications is among today's most competitive and highly regulated industries, where customer service quality can act as a genuine point of differentiation. Equally, the ability to bring new products to market quickly calls for sales campaigns to be built quickly and executed with confidence. Our customer care, customer acquisition and technical support services will help you build market share and brand value, while our understanding of your competitive environment and regulatory frameworks will make sure your business grows securely.
Our clients include some of the world's largest providers of TV, fixed line, broadband and mobile services. We have over 12,000 people around the world managing 300 million transactions every year.
Our telecommunications and media industry service features include:
Sales, upsell and cross sell strategies:
Supported by strong training focused on sales results.
Complete customer support:
Including multi-channel customer care, order taking, fulfilment and billing support.
Customer retention:
Specialist retention teams to help you design and deliver proactive retention programmes that anticipate and avoid customer churn.
