HGS is an expert in multi-channel customer support services, capable of designing and implementing versatile customer care programs. Our understanding of your competitive environment and regulatory frameworks ensures that your business grows not just rapidly but also securely.
We realize that good customer care translates into lower operational costs and greater business value for you. So we provide you with a service platform that more than satisfies your customers at a price that makes sense for your business.
Our consistently high service standards strengthen your customer relationships and build life time value. Our customer service capabilities range from the simple to the complex; from general enquiries to complaint handling, information changes to the payment resolution and refunds. We can integrate with your own CRM system, or build a customized system to support you. Our agents are trained to spot and capitalize on up-sell and cross-sell opportunities while attending to service requests. They focus on providing service first, earning the right to make a sale. By turning customer conversations into sales opportunities we open up previously untapped routes to revenue growth.