- Customer Acquisition
- Customer Retention
- Customer Support
- Back Office Support
- Analytics and Market Research
- Interactive Services
Help Desk Support
The help desk is the central hub through which problems and issues are reported and resolved. HGS provides tailor-made desks to provide superlative customer service, thus leveraging each customer relationship to the fullest.
Our people and processes are backed by the state-of-the-art technology to help you provide quality service to those you service every day. We are equipped with the latest facilities like predictive dialer software, ACD, IVR, soft phone, voice logging and call blending. Our multi-level help desk and technical support agents deal with simple enquiries or complex scenarios via telephone, email or collaborative browsing. They are supported by in-depth product training and access to extensive knowledge bases.
HGS has the infrastructure, the in-depth knowledge and the hands-on experience to set up an efficient help-desk for any company in any industry. We help you have the freedom to focus on your core competencies while providing your customers a gratifying help desk experience.