Help Desk Support
We help you have the freedom to focus on your core competencies while we provide your employees and customers a gratifying help-desk experience. Our people and processes are backed by the state-of-the-art technology to help you provide quality service to those you service every day.
HGS has the infrastructure, the in-depth knowledge and the hands-on experience to set up an efficient help-desk for any company in the IT industry.
Our help desk services include:
Internal IT Help Desk for large companies
Being the First Point of contact for any IT issues within the company
Activities Undertaken
- Password resets
- Mainframe printer issues
- Desktop printer issues
- General PC troubleshooting
- SMO (client-specific application) issues
- ATT VPN (configuration, setup, troubleshooting, connectivity)
- LN email client
- Webmail
- Browser configuration for IE
- Adobe Acrobat
- MS Office
- Telecom issues
- LAN (connectivity, setup, configuration etc)