Thought Leadership

The HGS leadership team believes in the spirit of community and information sharing. Providing thought leadership on topics related to customer experience management is just one part of our commitment to making our clients more competitive.

Most Popular

Business Intelligence

TREND REPORT : Identifying Missed Opportunities to Improve Customer Experience


Business Intelligence

MARKET UPDATE: HGS Positioned in the Winner's Circle in HfS Research's Healthcare Payer Operations Report


Making Omni-Channel customer service part of your DNA

Case Study

Forging Personal, Unforgettable Connections with Luxury Goods Consumers


31st March, 2016
8 Great Questions Answered on Providing Text Message Customer Service

Your customers are texting. Do you know how many are already texting to your company toll...