Thought Leadership

The HGS leadership team believes in the spirit of community and information sharing. Providing thought leadership on topics related to customer experience management is just one part of our commitment to making our clients more competitive.

Most Popular

Case Study

Exceeding Save and Retention Rates to Save Millions


Business Intelligence

MARKET UPDATE: HGS Positioned in the Winner's Circle in HfS Research's Healthcare Payer Operations Report


Making Omni-Channel customer service part of your DNA


25th November, 2015
5 Ways to Revamp Your Approach to Customer Service

Balancing a diverse product profile and increasingly global consumer base brings new and...

White Paper

A 7-Step Guide to Implementing Robotic Automation