Automotive
Whether they are contacting you to understand the features of your newest model, or to request a replacement owner's manual, your customers' perception of the service they receive will have a lasting impact on their loyalty to your brand and their future purchasing decisions.
With more than 20 years experience in the automotive industry, we are adept at managing the often complex and multi-touch customer engagements that generate a sale and maintain brand loyalty in your sector.
We frequently act as the interface between automotive manufacturers and their dealerships, helping to create, qualify and refer leads to make sure no opportunity is lost.
Our automotive industry service features include:
Closed loop lead management
Connecting your customers with the best dealers and pre-qualifying leads.
Warranty and rebate support
Maximising your customers' experience and connecting them fast with the appropriate servicing partners.
Recall support
Responding to your recall events with expertise, urgency and flexible resource.
Full service-fulfilment support
Getting product brochures and promotional materials into the hands of your prospective customers.