Gartner named HGS as a

Leader in Customer Service BPO
2021 Magic Quadrant


Business continuity, transformation, and growth during COVID

Our solutions help increase efficiency and revenue

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Automation, analytics, and artificial intelligence

Control costs, quality, and scalability for an optimal ROI
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Work-at-Home and critical COVID resources

Manage your work-at-home program and access our smarter CX COVID kit
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Nurse triage and revenue cycle management

Provide front-line help for COVID callers and improve your revenue cycle strategy

Transforming Your Customer Experience

Creating value through innovation.

HGS helps design and implement an effortless customer experience
using digital channels, analytics, automation and digital marketing.


See How Your Customer Experience Compares 

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Our process begins with an open mind and a thoughtful conversation. After listening to your challenges, needs, and concerns, we craft a strategic plan unique to your business and industry.
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To bring the plan to life, we walk teams through the transformation process with confidence and clarity before efficiently and quickly implementing a custom solution that more holistically serves your needs.
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We're here for the long haul. After partnership launch, we continue to adjust and iterate to unlock untapped potential by managing costs or growth through innovation.
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Consumer Engagement

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

Where You See CX Challenges, We See Opportunity



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Value selling drives animal health company’s success, inside sales team increases sales by $2.23M with 2.7x ROI

Summary This company was looking for a cost-effective solution to tap into the revenue


Speech analytics improves NPS® by 3% and enhances work-at-home security during the pandemic

Summary The arrival of the pandemic had a dramatic impact on credit card usage. For one


Regional bank realigns for growth with a CX modernization roadmap

Summary A financial services company in the Caribbean has long delivered personalized,

Build The Business of Tomorrow, Starting Today