Solution providers at heart.Customer firstin practice.
Transforming Your Customer Experience
Creating value through innovation.
HGS helps design and implement an effortless customer experienceusing digital channels, analytics, automation and digital marketing.
Listen
Build
Optimize
Customer Engagement
Customers want the right answer, fast. HGS seamlessly engages customers to drive impactful revenue, balance cost to serve, and deliver the best possible customer experience.
Business Process Optimization
Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.
Digital Transformation
Expanding customer engagement channels, using analytics for actionable insights, automating and connecting the front and back office makes our clients more competitive.
Significant Cost Savings and Retention for a Leading Telecom Provider
OBJECTIVE In July 2012 the UK telco giant, TalkTalk, agreed to a deal that would see
Five-Hospital Health System in Southeastern Pennsylvania
OBJECTIVE Workers’ compensation billing and collections are still as paper intensive,
Solution Innovation and Employee Engagement Reduce Costs for Home Improvement Products Client
In 1990, a leading home improvement and building products company needed customer care
