Solution providers at heart.Customer firstin practice.
Transforming Your Customer Experience
Creating value through innovation.
HGS helps design and implement an effortless customer experienceusing digital channels, analytics, automation and digital marketing.
HGS helps design and implement an effortless customer experience
using digital channels, analytics, automation and digital marketing.
Listen
Our process begins with an open mind and a thoughtful conversation. After listening to your challenges, needs, and concerns, we craft a strategic plan unique to your business and industry.
Build
To bring the plan to life, we walk teams through the transformation process with confidence and clarity before efficiently and quickly implementing a custom solution that more holistically serves your needs.
Optimize
We're here for the long haul. After partnership launch, we continue to adjust and iterate to unlock untapped potential by managing costs or growth through innovation.
Consumer Engagement
Optimize your consumer journey with solutions that will create memorable and effortless experiences.
Business Process Optimization
Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.
Digital Innovation
With a strong competence in automation and analytics, achieve breakthrough digital transformation.
Retail
Revenue Generation and Issue Resolution for Major Wholesaler in India
The client is represented in 25 countries with more than 750 self-service wholesale
Technology
Improved CSAT and NPS for a Major Smartphone Manufacturer
OBJECTIVE The client is one of the leading consumer electronics company in the world
BFSI
Accelerating Growth with Significant Conversions, Collections for Major Life Insurer
When a life insurance company—and globally recognized market leader—was looking for
