Gartner named HGS as a
Leader in Customer Service BPO
2021 Magic Quadrant
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Business continuity, transformation, and growth during COVID
Our solutions help increase efficiency and revenue
Automation, analytics, and artificial intelligence
Control costs, quality, and scalability for an optimal ROI
Work-at-Home and critical COVID resources
Manage your work-at-home program and access our smarter CX COVID kit
Nurse triage and revenue cycle management
Provide front-line help for COVID callers and improve your revenue cycle strategy
Transforming Your Customer Experience
Creating value through innovation.
HGS helps design and implement an effortless customer experienceusing digital channels, analytics, automation and digital marketing.
HGS helps design and implement an effortless customer experience
using digital channels, analytics, automation and digital marketing.
Listen
Our process begins with an open mind and a thoughtful conversation. After listening to your challenges, needs, and concerns, we craft a strategic plan unique to your business and industry.
Build
To bring the plan to life, we walk teams through the transformation process with confidence and clarity before efficiently and quickly implementing a custom solution that more holistically serves your needs.
Optimize
We're here for the long haul. After partnership launch, we continue to adjust and iterate to unlock untapped potential by managing costs or growth through innovation.
Consumer Engagement
Optimize your consumer journey with solutions that will create memorable and effortless experiences.
Business Process Optimization
Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.
Digital Innovation
With a strong competence in automation and analytics, achieve breakthrough digital transformation.
CPG
Value selling drives animal health company’s success, inside sales team increases sales by $2.23M with 2.7x ROI
Summary This company was looking for a cost-effective solution to tap into the revenue
BFSI
Speech analytics improves NPS® by 3% and enhances work-at-home security during the pandemic
Summary The arrival of the pandemic had a dramatic impact on credit card usage. For one
BFSI
Regional bank realigns for growth with a CX modernization roadmap
Summary A financial services company in the Caribbean has long delivered personalized,