Who We Are

For over 40 years, HGS has been helping companies deliver better customer service. This is our core competency. From traditional voice contact center services and web self-service, chat, text, and social customer service to back office support and robotic process automation, HGS helps customers get the right answer fast.

Success Stories

Learn more about how we’re revolutionizing CX with highly trained service reps empowered with cost-effective, asset-light technology. Our solutions improve Net Promoter Scores and advocacy, reduce effort, and increase revenue by being always open, allowing customers to access service when and where they want, and providing “real people” for support when it matters most.

What We Do

We're not following the rules of how service has always been delivered. Instead, we're incubating innovative ideas and implementing savvy new ways to connect with consumers. We're transforming the traditional approach to contact center management; leading with self-service, intelligently integrating people when it adds value, and leveraging analytics and automation to optimize CX. We give customers the support they need, when and where they want it, 24/7, in a totally seamless and unified digital environment.

Voice Contact Center Service

Flexible and scalable voice contact center services to help your business grow, support and retain customers efficiently through every season.

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DigiCX Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective.

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Marketing & Digital Enablement Services

HGS supports the customer lifecycle from the start, with customer journey mapping, web presence management, social media optimization, digital transformation and brand positioning.

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Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow.

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DigiCX: Service is a Two-Way Conversation
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Personalized Connections for a Luxury Brand Experience
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High Empathy Customer Support
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Who is HGS?
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Robotic Process Automation driving cost simplification & reducing time
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Visionary approach to a Unified Customer Interaction Strategy
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Healthcare experience that exceeds expectations
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Careers

We understand an exceptional customer experience can only be delivered by engaged, empowered employees.
Find out why HGS is a different place to work.

HGS In The News

Success is defined by our ability to connect with people, says Hinduja Global Solutions CEO Partha Desarkar

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Workspace closer to nature

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Enhancing CX the way forward for India’s Telecom sector

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Press Release

HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains

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HGS recognized as Best Champion Employer under DDU-GKY by Ministry of Rural Development, Govt. of India

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Hinduja Global Solutions Recognized as a Leading Service Provider in Outsourcing For Seven Consecutive Years

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Blog Updates

2017 Trend 3: The Beginning of Channel Guidance

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Differentiating and Understanding Roadside Assistance in Emerging Markets

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In Conversation with a Chatbot : Speaking the Language of Today’s CX

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Awards & Industry Recognition

Frost & Sullivan
- Best Practices Award
Sales Support Practice of the Year
for Outsourcing Partnership of the Year
Sales Support Practice of the Year
for Best Use of Technology in Customer Service
Sales Support Practice of the Year
Best Large Contact Centre
European Call Centre and Customer Service Awards
CIO Review Recognized HGS
in the Top 20 most promising BPM Solution Provider
HGS can help you increase your
Sales, Customer Sat & NPS
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