Transforming Your Customer Experience

Creating value through innovation.

HGS helps design and implement an effortless customer experience
using digital channels, analytics, automation and digital marketing.

 

See How Your Customer Experience Compares 

 
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Listen 

Our process begins with an open mind and a thoughtful conversation. After listening to your challenges, needs, and concerns, we craft a strategic plan unique to your business and industry.
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Build

To bring the plan to life, we walk teams through the transformation process with confidence and clarity before efficiently and quickly implementing a custom solution that more holistically serves your needs.
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Optimize

We're here for the long haul. After partnership launch, we continue to adjust and iterate to unlock untapped potential by managing costs or growth through innovation.
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Photo of image Consumer Engagement

Consumer Engagement

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

Photo of image Business Process Optimization

Business Process Optimization

Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

Where You See CX Challenges, We See Opportunity

 

Driving
Results
Consistently.

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CPG

HGS Empowers Retailer with More Actionable VOC Survey, Analytics

All companies should be employing today’s analytics to stay in step with the voice of

Retail

Creating Epic Social Engagement

What We Do HGS has a team of 60 full-time social care agents (which ramps to 90 agents

Retail

Driving E-Commerce Evolution, Growth for a UK Clothing Retailer

OBJECTIVE The partnership between HGS and an authentic yoga clothing company started in

Build The Business Of Tomorrow, Starting Today