Transforming Your Customer Experience

Creating value through innovation.

HGS helps design and implement an effortless customer experience
using digital channels, analytics, automation and digital marketing.

 

See How Your Customer Experience Compares 

 
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Listen 

Our process begins with an open mind and a thoughtful conversation. After listening to your challenges, needs, and concerns, we craft a strategic plan unique to your business and industry.
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Build

To bring the plan to life, we walk teams through the transformation process with confidence and clarity before efficiently and quickly implementing a custom solution that more holistically serves your needs.
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Optimize

We're here for the long haul. After partnership launch, we continue to adjust and iterate to unlock untapped potential by managing costs or growth through innovation.
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Consumer Engagement

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

Where You See CX Challenges, We See Opportunity

 

Driving
Results
Consistently.

Healthcare

Delivering Innovation and $20 Million in Annual Savings for Casualty Third-Party Administrator

OBJECTIVE For more than a decade, global insurers have struggled to adapt to an

Healthcare

HGS Jamaica Site Delivers Record Provider Satisfaction for Leading Health Insurer

OBJECTIVE With a 10-plus year strong and thriving partnership as a foundation, HGS and

Public Sector

Partnering with Universities and Community to Deliver Exceptional Service for a Student Loans Company

A student loans company provides loans and grants to UK university students. The client

Build The Business Of Tomorrow, Starting Today