For over 40 years, HGS has been helping companies deliver better customer service. This is our core competency. From traditional voice contact center services and web self-service, chat, text, and social customer service to back office support and robotic process automation, HGS helps customers get the right answer fast.
We're not following the rules of how service has always been delivered. Instead, we're incubating innovative ideas and implementing savvy new ways to connect with consumers. We're transforming the traditional approach to contact center management; leading with self-service, intelligently integrating people when it adds value, and leveraging analytics and automation to optimize CX. We give customers the support they need, when and where they want it, 24/7, in a totally seamless and unified digital environment.
Flexible and scalable voice contact center services to help your business grow, support and retain customers efficiently through every season.
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Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective.
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HGS supports the customer lifecycle from the start, with customer journey mapping, web presence management, social media optimization, digital transformation and brand positioning.
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From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow.
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