Solution providers at heart.Customer firstin practice.
Transforming Your Customer Experience
Creating value through innovation.
HGS helps design and implement an effortless customer experienceusing digital channels, analytics, automation and digital marketing.
Listen
Build
Optimize
Customer Engagement
Customers want the right answer, fast. HGS seamlessly engages customers to drive impactful revenue, balance cost to serve, and deliver the best possible customer experience.
Business Process Optimization
Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.
Digital Transformation
Expanding customer engagement channels, using analytics for actionable insights, automating and connecting the front and back office makes our clients more competitive.
Reducing Churn, Generating Revenue for a Major North American Telecom Company
In 2008, a North American telecom leader needed a new strategy designed to achieve
HGS Population Health Management: Driving Better Outcomes for Providers and Patients
In the changing healthcare marketplace, technological efficiencies and strategic
Solution Innovation and Employee Engagement Reduce Costs for Home Improvement Products Client
In 1990, a leading home improvement and building products company needed customer care
