Transforming Your Customer Experience

Creating value through innovation.

HGS helps design and implement an effortless customer experience
using digital channels, analytics, automation and digital marketing.

See How Your Customer Experience Compares 

 
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Listen 

Our process begins with an open mind and a thoughtful conversation. After listening to your challenges, needs, and concerns, we craft a strategic plan unique to your business and industry.
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Build

To bring the plan to life, we walk teams through the transformation process with confidence and clarity before efficiently and quickly implementing a custom solution that more holistically serves your needs.
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Optimize

We're here for the long haul. After partnership launch, we continue to adjust and iterate to unlock untapped potential by managing costs or growth through innovation.
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Customer Engagement

Customers want the right answer, fast. HGS seamlessly engages customers to drive impactful revenue, balance cost to serve, and deliver the best possible customer experience.

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Business Process Optimization

Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.

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Digital Transformation

Expanding customer engagement channels, using analytics for actionable insights, automating and connecting the front and back office makes our clients more competitive.

Where You See CX Challenges, We See Opportunity

 

Driving
Results
Consistently.

Travel and Hospitality

Streamlining Reservations, Improving Call Quality, and Reducing Abandon Rates and AHT for a Major Low-Cost Airline in India

Objective The client is one of the major low-cost airlines in India. The client wanted

CPG

Saving 62% of Damage Claims, Boosting CSAT for Lawn and Garden Products Leader

In 2016, there was a pressing need to drive B2C focus for a division of a global leader

Financial

Driving Value Maximization with Cocreation Model

HGS provided dedicated design and development resources to support the client’s RPA CoE

Build The Business Of Tomorrow, Starting Today