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What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Industry Solutions

Automotive

Banking & Financial

Consumer Electronics & Technology

Consumer packaged Goods

Healthcare

Insurance

Public Sector

Retail & ecommerce

Telecom

Travel & Hospitality
Results
News & Resources
Why HGS
About us
Careers

Gartner named HGS as a

Leader in Customer Service BPO
2021 Magic Quadrant

VIEW REPORT

Business continuity, transformation, and growth during COVID

Our solutions help increase efficiency and revenue

Automation, analytics, and artificial intelligence

Control costs, quality, and scalability for an optimal ROI

Intelligent automation

Work-at-Home and critical COVID resources

Manage your work-at-home program and access our smarter CX COVID kit

WORK@HOME

HGS COVID KIT

Nurse triage and revenue cycle management

Provide front-line help for COVID callers and improve your revenue cycle strategy

Nurse triage

Revenue Cycle

Transforming Your Customer Experience

Creating value through innovation.

HGS helps design and implement an effortless customer experience
using digital channels, analytics, automation and digital marketing.

See How Your Customer Experience Compares

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Deep Expertise

Earned through solving industry-specific challenges.

Consumer Electronics & Technology

Transformation through

Optimization

using design thinking to drive real change.

Listen

Our process begins with an open mind and a thoughtful conversation. After listening to your challenges, needs, and concerns, we craft a strategic plan unique to your business and industry.

Build

To bring the plan to life, we walk teams through the transformation process with confidence and clarity before efficiently and quickly implementing a custom solution that more holistically serves your needs.

Optimize

We're here for the long haul. After partnership launch, we continue to adjust and iterate to unlock untapped potential by managing costs or growth through innovation.

Customized

Solutions

for impactful results.

Consumer Engagement

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

Learn More

Business Process Optimization

Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.