Business ContinuityWork At HomeBPO Solutions

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We’re here for you

“As we navigate this new normal together, we stand ready to leverage our deep expertise in business continuity and best practices learned along the way. While the environment around us may be uncertain, we commit to partner with you to not only face the critical challenges of today, but also help move your business from what now to what next.”

- Partha De Sarkar, Global CEO

Transforming Your Customer Experience

Creating value through innovation.

HGS helps design and implement an effortless customer experience
using digital channels, analytics, automation and digital marketing.

 

See How Your Customer Experience Compares 

 
Photo of image Listen

Listen 

Our process begins with an open mind and a thoughtful conversation. After listening to your challenges, needs, and concerns, we craft a strategic plan unique to your business and industry.
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Build

To bring the plan to life, we walk teams through the transformation process with confidence and clarity before efficiently and quickly implementing a custom solution that more holistically serves your needs.
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Optimize

We're here for the long haul. After partnership launch, we continue to adjust and iterate to unlock untapped potential by managing costs or growth through innovation.
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Photo of image Consumer Engagement

Consumer Engagement

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

Photo of image Business Process Optimization

Business Process Optimization

Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

Where You See CX Challenges, We See Opportunity

 

Driving
Results
Consistently.

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Healthcare

Champion Challenging and Winning: Agile Migration to Facets®

CLIENT CHALLENGE A leading California health plan, serving a member base of

Healthcare

Steering Nearly 60% Collections Improvement for a Health System

A Pennsylvania-based health system was struggling to support growth of a complex

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Supporting DME Provider Growth with Stellar Collections

At a time of shifting priorities, a large home healthcare and equipment provider was

Build The Business Of Tomorrow, Starting Today