Transforming Your Customer Experience

Creating value through innovation.

HGS helps design and implement an effortless customer experience
using digital channels, analytics, automation and digital marketing.

See How Your Customer Experience Compares 

 
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Listen 

Our process begins with an open mind and a thoughtful conversation. After listening to your challenges, needs, and concerns, we craft a strategic plan unique to your business and industry.
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Build

To bring the plan to life, we walk teams through the transformation process with confidence and clarity before efficiently and quickly implementing a custom solution that more holistically serves your needs.
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Optimize

We're here for the long haul. After partnership launch, we continue to adjust and iterate to unlock untapped potential by managing costs or growth through innovation.
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Customer Engagement

Customers want the right answer, fast. HGS seamlessly engages customers to drive impactful revenue, balance cost to serve, and deliver the best possible customer experience.

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Business Process Optimization

Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.

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Digital Transformation

Expanding customer engagement channels, using analytics for actionable insights, automating and connecting the front and back office makes our clients more competitive.

Where You See CX Challenges, We See Opportunity

 

Driving
Results
Consistently.

Financial

Providing Stellar Customer Service for a High-Growth Payments App

OBJECTIVE In 2018, a mobile payments client was experiencing a critical phase of its

Travel and Hospitality

Providing Holistic Support, Achieving 100% Compliance for Global Logistics Company

OBJECTIVE In 2016, a global transport, logistics, and energy company was operating from

Retail

Creating Legendary Social Engagement

What We Do HGS has a team of 60 full-time social care agents (which ramps to 90 agents

Build The Business Of Tomorrow, Starting Today