Who We Are

For over 40 years, HGS has been helping companies deliver better customer service. This is our core competency. From traditional voice contact center services and web self-service, chat, text, and social customer service to back office support and robotic process automation, HGS helps customers get the right answer fast.

Success Stories

Learn more about how we’re revolutionizing CX with highly trained service reps empowered with cost-effective, asset-light technology. Our solutions improve Net Promoter Scores and advocacy, reduce effort, and increase revenue by being always open, allowing customers to access service when and where they want, and providing “real people” for support when it matters most.

What We Do

We're not following the rules of how service has always been delivered. Instead, we're incubating innovative ideas and implementing savvy new ways to connect with consumers. We're transforming the traditional approach to contact center management; leading with self-service, intelligently integrating people when it adds value, and leveraging analytics and automation to optimize CX. We give customers the support they need, when and where they want it, 24/7, in a totally seamless and unified digital environment.

Voice Contact Center Service

Flexible and scalable voice contact center services to help your business grow, support and retain customers efficiently through every season.

Learn More
DigiCX Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective.

Learn More
Marketing & Digital Enablement Services

HGS supports the customer lifecycle from the start, with customer journey mapping, web presence management, social media optimization, digital transformation and brand positioning.

Learn More
Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow.

Learn More
DigiCX: Service is a Two-Way Conversation
Watch Video Play
Personalized Connections for a Luxury Brand Experience
Watch Video Play
High Empathy Customer Support
Watch Video Play
Who is HGS?
Watch Video Play
Robotic Process Automation driving cost simplification & reducing time
Watch Video Play
Visionary approach to a Unified Customer Interaction Strategy
Watch Video Play
Healthcare experience that exceeds expectations
Watch Video Play

Careers

We understand an exceptional customer experience can only be delivered by engaged, empowered employees.
Find out why HGS is a different place to work.

HGS In The News

Is Social CRM Coming of Age in India?

Read more

Partha DeSarkar, CEO, HGS speaks to ET Now on the company’s growth story

Read more

HGS ranked amongst Dalal Street Investment Journal’s 150 Wealth Creators

Read more

Press Release

HGS opens new facility in Raipur

Read more

HGS Identifies Top 10 CX Trends In Customer Support for 2017

Read more

HGS Hiring 170 Positions in Charlottetown, PEI Customer Experience Contact Centre

Read more

Blog Updates

Q&A: HGS on Maintaining Client Support Consistency Across Multiple Geographies

Learn More

QandA with HGS: Right Service, Fast to Revolutionize Roadside Assistance

Learn More

Q andA with Strategy Institute: Measuring Omnichannel ROI

Learn More

Awards & Industry Recognition

Frost & Sullivan
- Best Practices Award
Sales Support Practice of the Year
for Outsourcing Partnership of the Year
Sales Support Practice of the Year
for Best Use of Technology in Customer Service
Sales Support Practice of the Year
Best Large Contact Centre
European Call Centre and Customer Service Awards
CIO Review Recognized HGS
in the Top 20 most promising BPM Solution Provider
HGS can help you increase your
Sales, Customer Sat & NPS
Let's Get Started