Business continuity in a COVID-19 world
Our business continuity solutions help lead your organization from crisis through recovery.
Resiliency and readiness: A COVID CX kit to help from crisis to recovery
Plan, produce and prioritize
great customer experiences
for a new normal.
Facilitate COVID-19 patient inquiries with front-end nurse triage
Maximize your provider
capacity through proven
Nurse Triage.
Is your post-COVID strategy revenue cycle ready?
HGS healthcare solutions
can help you move from
what now to what’s next.
Transforming Your Customer Experience
Creating value through innovation.
HGS helps design and implement an effortless customer experienceusing digital channels, analytics, automation and digital marketing.
HGS helps design and implement an effortless customer experience
using digital channels, analytics, automation and digital marketing.
Listen
Our process begins with an open mind and a thoughtful conversation. After listening to your challenges, needs, and concerns, we craft a strategic plan unique to your business and industry.
Build
To bring the plan to life, we walk teams through the transformation process with confidence and clarity before efficiently and quickly implementing a custom solution that more holistically serves your needs.
Optimize
We're here for the long haul. After partnership launch, we continue to adjust and iterate to unlock untapped potential by managing costs or growth through innovation.
Consumer Engagement
Optimize your consumer journey with solutions that will create memorable and effortless experiences.
Business Process Optimization
Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.
Digital Innovation
With a strong competence in automation and analytics, achieve breakthrough digital transformation.
Telecom
HGS Work@Home enables 20% growth in FTEs in the backdrop of government-mandated wage increase
Summary Following a government-mandated wage increase of 21%, a leading communications
CPG
HGS PULSE platform drives 40% improvement in reporting efficiency
About the client As one of the leading tobacco marketers, the client has enjoyed a long
Healthcare
Building to Scale with Intake Expertise to Support 19% Savings
CLIENT CHALLENGE A healthcare diagnostics leader was advancing into high end genetic
