Who We Are

For over 40 years, HGS has been helping companies deliver better customer service. This is our core competency. From traditional voice contact center services and web self-service, chat, text, and social customer service to back office support and robotic process automation, HGS helps customers get the right answer fast.

Success Stories

Learn more about how we’re revolutionizing CX with highly trained service reps empowered with cost-effective, asset-light technology. Our solutions improve Net Promoter Scores and advocacy, reduce effort, and increase revenue by being always open, allowing customers to access service when and where they want, and providing “real people” for support when it matters most.

What We Do

We're not following the rules of how service has always been delivered. Instead, we're incubating innovative ideas and implementing savvy new ways to connect with consumers. We're transforming the traditional approach to contact center management; leading with self-service, intelligently integrating people when it adds value, and leveraging analytics and automation to optimize CX. We give customers the support they need, when and where they want it, 24/7, in a totally seamless and unified digital environment.

Voice Contact Center Service

Flexible and scalable voice contact center services to help your business grow, support and retain customers efficiently through every season.

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DigiCX Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective.

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Marketing & Digital Enablement Services

HGS supports the customer lifecycle from the start, with customer journey mapping, web presence management, social media optimization, digital transformation and brand positioning.

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Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow.

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DigiCX: Service is a Two-Way Conversation
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Personalized Connections for a Luxury Brand Experience
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High Empathy Customer Support
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Who is HGS?
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Robotic Process Automation driving cost simplification & reducing time
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Visionary approach to a Unified Customer Interaction Strategy
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Healthcare experience that exceeds expectations
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Careers

We understand an exceptional customer experience can only be delivered by engaged, empowered employees.
Find out why HGS is a different place to work.

HGS In The News

The 7 qualities of a great healthcare BPO partner

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Ramesh Gopalan, President – Global Healthcare and Head of India Business and Mohit Saxena, Senior Vice President – India Business, speak to Chhattisgarh-based CG 24 News on HGS’ expansion and growth plans in Raipur

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Is Social CRM Coming of Age in India?

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Press Release

Consolidated Financial Performance: FY2017

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HGSi’s innovative marketing lights up Rising Pune SuperGiant fans with IoT-based LED T-shirts this IPL

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HGS opens new facility in Raipur

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Blog Updates

Q&A: HGS on Maintaining Client Support Consistency Across Multiple Geographies

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QandA with HGS: Right Service, Fast to Revolutionize Roadside Assistance

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Q andA with Strategy Institute: Measuring Omnichannel ROI

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Awards & Industry Recognition

Frost & Sullivan
- Best Practices Award
Sales Support Practice of the Year
for Outsourcing Partnership of the Year
Sales Support Practice of the Year
for Best Use of Technology in Customer Service
Sales Support Practice of the Year
Best Large Contact Centre
European Call Centre and Customer Service Awards
CIO Review Recognized HGS
in the Top 20 most promising BPM Solution Provider
HGS can help you increase your
Sales, Customer Sat & NPS
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