Transforming Your Customer Experience

Creating value through innovation.

HGS helps design and implement an effortless customer experience
using digital channels, analytics, automation and digital marketing.

See How Your Customer Experience Compares 

 
Card image

Listen 

Our process begins with an open mind and a thoughtful conversation. After listening to your challenges, needs, and concerns, we craft a strategic plan unique to your business and industry.
Card image

Build

To bring the plan to life, we walk teams through the transformation process with confidence and clarity before efficiently and quickly implementing a custom solution that more holistically serves your needs.
Card image

Optimize

We're here for the long haul. After partnership launch, we continue to adjust and iterate to unlock untapped potential by managing costs or growth through innovation.
Generic placeholder image

Customer Engagement

Customers want the right answer, fast. HGS seamlessly engages customers to drive impactful revenue, balance cost to serve, and deliver the best possible customer experience.

Generic placeholder image

Business Process Optimization

Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.

Generic placeholder image

Digital Transformation

Expanding customer engagement channels, using analytics for actionable insights, automating and connecting the front and back office makes our clients more competitive.

Where You See CX Challenges, We See Opportunity

 

Driving
Results
Consistently.

CPG

HGS and CPG Leader Achieve the CX WOW Factor

OVERVIEW AND OBJECTIVE With a company mission to make a difference in people’s lives

Healthcare

Employing Clinical Process Outsourcing to Drive Down Medical Costs for Major Payer

CLIENT CHALLENGE As one of the world’s largest healthcare payers, this HGS client works

Healthcare

Driving Sales Conversion Spike, Enhanced CSAT for Travel and Transit Leader

In 2008, a North American travel and intercity transportation leader was looking to

Build The Business Of Tomorrow, Starting Today