Who We Are

For over 40 years, HGS has been helping companies deliver better customer service. This is our core competency. From traditional voice contact center services and web self-service, chat, text, and social customer service to back office support and robotic process automation, HGS helps customers get the right answer fast.

Success Stories

Learn more about how we’re revolutionizing CX with highly trained service reps empowered with cost-effective, asset-light technology. Our solutions improve Net Promoter Scores and advocacy, reduce effort, and increase revenue by being always open, allowing customers to access service when and where they want, and providing “real people” for support when it matters most.

What We Do

We're not following the rules of how service has always been delivered. Instead, we're incubating innovative ideas and implementing savvy new ways to connect with consumers. We're transforming the traditional approach to contact center management; leading with self-service, intelligently integrating people when it adds value, and leveraging analytics and automation to optimize CX. We give customers the support they need, when and where they want it, 24/7, in a totally seamless and unified digital environment.

Voice Contact Center Service

Flexible and scalable voice contact center services to help your business grow, support and retain customers efficiently through every season.

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DigiCX Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective.

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Marketing & Digital Enablement Services

HGS supports the customer lifecycle from the start, with customer journey mapping, web presence management, social media optimization, digital transformation and brand positioning.

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Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow.

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HGS as the Center of Excellence for Automated Enterprise
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HGS Voice Center of Excellence in India
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HGS Health Center of Excellence in India
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DigiCX: Service is a Two-Way Conversation
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Personalized Connections for a Luxury Brand Experience
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High Empathy Customer Support
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Who is HGS?
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Robotic Process Automation driving cost simplification & reducing time
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We understand an exceptional customer experience can only be delivered by engaged, empowered employees.
Find out why HGS is a different place to work.

HGS In The News

Why you should check the maturity of your Enterprise Information Security System regularly?

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How HR Analytics Can Be A Game-Changer In The Banking Industry

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Balancing Employer and Employee Demands: Ways to Bridge the Confidence Gap

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Press Release

HGS recognized for exceptional performance and Business-to-Business innovation

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HGS Recognized on IAOP's Global Outsourcing 100 List for Providing World-Class Service

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HGS Announces Q4 And Full-Year Results For FY2018

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Blog Updates

2017 Trend 3: The Beginning of Channel Guidance

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Differentiating and Understanding Roadside Assistance in Emerging Markets

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In Conversation with a Chatbot : Speaking the Language of Today’s CX

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Awards & Industry Recognition

Leader in 2018 Global Outsourcing 100®
Top Honors In 2 categories
- Concern For Health and Community Development
ISG Top 15 Sourcing Standout
2018 Stevie® Gold Award Winner
IAOP Global Outsourcing 100
Contact Center World - 12th Annual Global Top Ranking Performers Awards (Gold and Bronze)
Nasscom Customer Service Excellence Award 2017
CIOReview Recognized HGS in 20 Most Promising Customer Experience Management Solution Providers 2017
Best Outsourcing Partnership 2017
Best Self-Service Technology 2017
Best Customer Service Department of the Year
HGS can help you increase your
Sales, Customer Sat & NPS
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