Transforming Your Customer Experience

Creating value through innovation.

HGS helps design and implement an effortless customer experience
using digital channels, analytics, automation and digital marketing.

 

See How Your Customer Experience Compares 

 
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Listen 

Our process begins with an open mind and a thoughtful conversation. After listening to your challenges, needs, and concerns, we craft a strategic plan unique to your business and industry.
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Build

To bring the plan to life, we walk teams through the transformation process with confidence and clarity before efficiently and quickly implementing a custom solution that more holistically serves your needs.
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Optimize

We're here for the long haul. After partnership launch, we continue to adjust and iterate to unlock untapped potential by managing costs or growth through innovation.
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Consumer Engagement

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

Where You See CX Challenges, We See Opportunity

 

Driving
Results
Consistently.

Public Sector

Partnering with Universities and Community to Deliver Exceptional Service for a Student Loans Company

A student loans company provides loans and grants to UK university students. The client

Utilities

Achieving Award-Winning Sales and Service Excellence for a Fast-Growing Energy Company

It’s a new era for utility companies and their focus on customer service. Today these

Healthcare

Using Analytics to Improve Financial Recovery by 80% for Healthcare System Leader

When a three-hospital health system in southeastern Pennsylvania was in search of

Build The Business Of Tomorrow, Starting Today