Business Continuity Solutions

Managing yourWork-At-Home program in a crisis

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Business continuity in a COVID-19 world

Our business continuity solutions help lead your organization from crisis through recovery.

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Resiliency and readiness: A COVID CX kit to help from crisis to recovery


Plan, produce and prioritize
great customer experiences
for a new normal.
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Facilitate COVID-19 patient inquiries with front-end nurse triage


Maximize your provider
capacity through proven
Nurse Triage.
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Is your post-COVID strategy revenue cycle ready?


HGS healthcare solutions
can help you move from
what now to what’s next.

Transforming Your Customer Experience

Creating value through innovation.

HGS helps design and implement an effortless customer experience
using digital channels, analytics, automation and digital marketing.

 

See How Your Customer Experience Compares 

 
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Listen 

Our process begins with an open mind and a thoughtful conversation. After listening to your challenges, needs, and concerns, we craft a strategic plan unique to your business and industry.
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Build

To bring the plan to life, we walk teams through the transformation process with confidence and clarity before efficiently and quickly implementing a custom solution that more holistically serves your needs.
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Optimize

We're here for the long haul. After partnership launch, we continue to adjust and iterate to unlock untapped potential by managing costs or growth through innovation.
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Photo of image Consumer Engagement

Consumer Engagement

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

Where You See CX Challenges, We See Opportunity

 

Driving
Results
Consistently.

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Healthcare

Building to Scale with Intake Expertise to Support 19% Savings

CLIENT CHALLENGE A healthcare diagnostics leader was advancing into highend genetic

CPG

Raising the Bar on Performance, Trust: Evolving HGS Partnership with a Fortune 200 Consumer Goods Company

Elite partnerships are about collaborating to focus on creative solutions, with trust

Healthcare

Boosting Sales Productivity, Reducing Fixed Overhead Costs, and Improving Workflow for a Health Plan

OBJECTIVE A major payer was seeking to stay true to mission: to improve the health and

Build The Business Of Tomorrow, Starting Today