Gartner named HGS as a
Leader in Customer Service BPO
2021 Magic Quadrant
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Business continuity, transformation, and growth during COVID
Our solutions help increase efficiency and revenue

Automation, analytics, and artificial intelligence
Control costs, quality, and scalability for an optimal ROI

Work-at-Home and critical COVID resources
Manage your work-at-home program and access our smarter CX COVID kit

Nurse triage and revenue cycle management
Provide front-line help for COVID callers and improve your revenue cycle strategy
Transforming Your Customer Experience
Creating value through innovation.
HGS helps design and implement an effortless customer experienceusing digital channels, analytics, automation and digital marketing.
HGS helps design and implement an effortless customer experience
using digital channels, analytics, automation and digital marketing.


Consumer Engagement
Optimize your consumer journey with solutions that will create memorable and effortless experiences.

Business Process Optimization
Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.

Digital Innovation
With a strong competence in automation and analytics, achieve breakthrough digital transformation.
Value selling drives animal health company’s success, inside sales team increases sales by $2.23M with 2.7x ROI
Summary This company was looking for a cost-effective solution to tap into the revenue