Business Continuity Solutions

Managing yourWork-At-Home program in a crisis


Business continuity in a COVID-19 world

Our business continuity solutions help lead your organization from crisis through recovery.

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Resiliency and readiness: A COVID CX kit to help from crisis to recovery

Plan, produce and prioritize
great customer experiences
for a new normal.
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Facilitate COVID-19 patient inquiries with front-end nurse triage

Maximize your provider
capacity through proven
Nurse Triage.
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Is your post-COVID strategy revenue cycle ready?

HGS healthcare solutions
can help you move from
what now to what’s next.

Transforming Your Customer Experience

Creating value through innovation.

HGS helps design and implement an effortless customer experience
using digital channels, analytics, automation and digital marketing.


See How Your Customer Experience Compares 

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Our process begins with an open mind and a thoughtful conversation. After listening to your challenges, needs, and concerns, we craft a strategic plan unique to your business and industry.
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To bring the plan to life, we walk teams through the transformation process with confidence and clarity before efficiently and quickly implementing a custom solution that more holistically serves your needs.
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We're here for the long haul. After partnership launch, we continue to adjust and iterate to unlock untapped potential by managing costs or growth through innovation.
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Consumer Engagement

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

Where You See CX Challenges, We See Opportunity



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Inventory automation and efficient processes enable $11M in savings and 50% reduction in order processing time for agriculture giant

Summary The client is an agriculture giant who chose HGS’s scalable contact center


Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

Overview A leading physician network provider saved nearly $1 million, improved data


Claims automation saves $1.5 million annually for leading payer

Overview A leading payer achieved $1.5 million through HGS’s claims automation, with 7

Build The Business of Tomorrow, Starting Today