About Us

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 46,300 employees across 69 delivery centers in seven countries making a difference to more than 600 of the world’s top brands across nine key verticals. For the year ended 31st March 2017, HGS had revenues of Rs. 3,711 crore (US$ 555 million). 

Log in to www.teamhgs.com to know how we can help make you more competitive. 

Satisfied Clients

With our excellence in day-to-day operational delivery, ability to incubate new program pilots, and our long-term strategic vision, HGS has one of the best client retention rates in the industry. Find out more about how we're partnering to achieve results.

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Globally Local Leadership

The HGS leadership team is a reflection of our operating principle of being "Globally Local." Our leaders are experienced in leading and managing large organizations and support intimate client relationships in our key markets and verticals.

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Worldwide Locations

HGS operates a global network of 66 customer experience centers across the U.S., Canada, the UK, India, the Netherlands, France, Germany, Italy, Jamaica, UAE, and the Philippines. We deliver 67% of revenues locally, enabling intimate customer relationships and long-term, sustainable results. Collectively, these centers offer the advantages of lower risks, round-the-clock productivity, shorter lead-time, enhanced cost benefits, and faster response due to zero communication gaps.

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Award-Winning Solutions

Year after year, HGS leads the industry in analyst rankings and award wins based on our innovative solutions that achieve consistent and measurable results for our client partners.

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Corporate Social Responsibility

Our fundamental approach to business is to create long-term sustainable value for our customers, employees, shareholders and society. We recognize our social, economic and environmental responsibility to the communities in which we operate.

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