A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 46,300 employees across 69 delivery centers in seven countries making a difference to more than 600 of the world’s top brands across nine key verticals. For the year ended 31st March 2017, HGS had revenues of Rs. 3,711 crore (US$ 555 million).
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Satisfied Clients
With our excellence in day-to-day operational delivery, ability to incubate new program pilots, and our long-term strategic vision, HGS has one of the best client retention rates in the industry. Find out more about how we're partnering to achieve results.
Globally Local Leadership
The HGS leadership team is a reflection of our operating principle of being "Globally Local." Our leaders are experienced in leading and managing large organizations and support intimate client relationships in our key markets and verticals.
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Worldwide Locations
HGS operates a global network of 66 customer experience centers across the U.S., Canada, the UK, India, the Netherlands, France, Germany, Italy, Jamaica, UAE, and the Philippines. We deliver 67% of revenues locally, enabling intimate customer relationships and long-term, sustainable results. Collectively, these centers offer the advantages of lower risks, round-the-clock productivity, shorter lead-time, enhanced cost benefits, and faster response due to zero communication gaps.
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Award-Winning Solutions
Year after year, HGS leads the industry in analyst rankings and award wins based on our innovative solutions that achieve consistent and measurable results for our client partners.
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Corporate Social Responsibility
Our fundamental approach to business is to create long-term sustainable value for our customers, employees, shareholders and society. We recognize our social, economic and environmental responsibility to the communities in which we operate.
