About Us

As a global leader in business process management, we  optimize the customer experience lifecycle


Mission, Vision, and Values

We Help You Deliver

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Our Purpose

We weave client- and customer-first values, along with the different HGS cultures, across our subsidiaries, into one fabric.
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Our Vision

To be a globally preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing solutions.
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Our Mission

Make our clients more competitive.

Our Values

We Help You Deliver

We think globally, respect cultural diversity, and provide equal opportunities for all employees.
We believe in continuous improvement through innovation, process enhancement, and teamwork.
We are driven to grow our businesses rapidly and profitably to create value for all our stakeholders.
Our customer is at the centre of all we do.

Leadership team

The HGS leadership team is a reflection of our operating principle of being "locally global."

Transaction Center Locations

HGS operates a global network of 68 customer experience centers across the U.S., Canada, UK, India, Jamaica, UAE, and the Philippines.

Awards and Recognition

We Help You Deliver 

As a global leader in business process management, we optimize the customer experience lifecycle.

2018

Best Outsourcing Partnership
2018
Finalist Best Outsourcing Partnership European contact centre and customer service award
Best Multi/Omni-Channel Customer Experience
2018
Finalist Best Multi/Omni-Channel Customer Experience European contact centre and customer service award
2018
Gold Business-to-Business Innovation Stevie American Business Award
2018
Leader IAOP Global Outsourcing 100 IAOP

2017

2017
Gold Best Use of Self-Service Technology Contact Centre World Americas
About Us

Corporate Social Responsibility

Our fundamental approach to business is to create long-term sustainable value for our customers, employees, shareholders, and society. We recognize our social, economic, and environmental responsibility to the communities in which we operate.

Ready to simplify your customer experience
to drive value and growth? 

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QUALITY CERTIFICATION

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ISO 9001:2015


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ISO/IEC 27001:2013


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HIPAA Compliance*


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GLBA Compliance**