HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency, and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with around 44,200 employees in 68 worldwide locations delivering localized solutions. For the year ended 31st March 2017 HGS had revenues of US$ 555 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands.
Satisfied Clients
With our excellence in day-to-day operational delivery, ability to incubate new program pilots, and our long-term strategic vision, HGS has one of the best client retention rates in the industry. Find out more about how we're partnering to achieve results.
Globally Local Leadership
The HGS leadership team is a reflection of our operating principle of being "Globally Local." Our leaders are experienced in leading and managing large organizations and support intimate client relationships in our key markets and verticals.
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Worldwide Locations
HGS operates a global network of 66 customer experience centers across the U.S., Canada, the UK, India, the Netherlands, France, Germany, Italy, Jamaica, UAE, and the Philippines. We deliver 67% of revenues locally, enabling intimate customer relationships and long-term, sustainable results. Collectively, these centers offer the advantages of lower risks, round-the-clock productivity, shorter lead-time, enhanced cost benefits, and faster response due to zero communication gaps.
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Award-Winning Solutions
Year after year, HGS leads the industry in analyst rankings and award wins based on our innovative solutions that achieve consistent and measurable results for our client partners.
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Corporate Social Responsibility
Our fundamental approach to business is to create long-term sustainable value for our customers, employees, shareholders and society. We recognize our social, economic and environmental responsibility to the communities in which we operate.
