As a global leader in business process management, we optimize the customer experience lifecycle
A global leader in business process management (BPM) and optimizing the customer experience lifecycle...
HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics, and digital with domain expertise focusing on back-office processing, contact centers, and HRO solutions to deliver transformational impact to clients.
Mission, Vision, and Values
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Our Values
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Global Mindset
We think globally, respect cultural diversity, and provide equal opportunities for all employees.
Quality
We believe in continuous improvement through innovation, process enhancement, and teamwork.
Sustained Growth
We are driven to grow our businesses rapidly and profitably to create value for all our stakeholders.
Pride in Execution
We deliver consistently superior business results by excelling in what we do for our clients.
Integrity
Integrity is the cornerstone of all our dealings, be it with our employees, customers, suppliers, government, or the communities we serve.
Customer Focus
Our customer is at the centre of all we do.
Empowerment
We encourage employees to take ownership of their actions, be proud of their achievements, celebrate successes.

Leadership team
The HGS leadership team is a reflection of our operating principle of being "locally global."
Locations
HGS operates a global network of customer experience centers across the U.S., Canada, UK, India, Jamaica, UAE, and the Philippines.


Corporate Social Responsibility
Creating a better tomorrow for communities we live and operate in, through social impact projects and extending the capabilities of our employees.
Awards and Recognition
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As a global leader in business process management, we optimize the customer experience lifecycle.