About Us
As a global leader in business process management, we optimize the customer experience lifecycle
Mission, Vision, and Values
We Help You Deliver
Our Purpose
We weave client- and customer-first values, along with the different HGS cultures, across our subsidiaries, into one fabric.
Our Vision
To be a globally preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing solutions.
Our Mission
Make our clients more competitive.
Our Values
We Help You Deliver
Leadership team
The HGS leadership team is a reflection of our operating principle of being "locally global."
Transaction Center Locations
HGS operates a global network of 70 customer experience centers across the U.S., Canada, UK, India, Jamaica, UAE, and the Philippines.
Awards and Recognition
We Help You Deliver
As a global leader in business process management, we optimize the customer experience lifecycle.
2018
2018
Finalist
Customer Experience Brand of the Year
CCA Global Excellence Award
2018
Finalist
Excellence in BPO collaboration
CCA Global Excellence Award
2018
Leaders
ET Now - leadership Awards in CSR
Economic Times
2018
Gold
Customer Service Achievement of the Year
Customer Sales and Service World Awards (CCSWA)
2018
Winner
CRM Excellence Award
TMC-Customer Magazine
2018
Silver
Consumer Service of the Year
Best in Biz Awards
2018
Finalist
Best Outsourcing Partnership
European contact centre and customer service award
2018
Finalist
Best Multi/OmniChannel CX
European contact centre and customer service award
2018
Gold
Business to Business Services - Outsourced Customer Services
The American Business Awards - Stevie Awards
2018
Leader
IAOP Top 100 Outsourcers
IAOP
2018
Gold
Best use of Self Service Technology Top Ranking Performers Awards for Americas & World - 3 years in a row & counting. . .
Contact Center World
2017
2017
Winners - Transformation
Omnichannel CRM Strategy
APAC Customer Engagement Forum (ACEF)
2017
Bronze
Best Customer Service Department of the Year
Stevie Awards
2017
Gold
Customer Service Team of the Year
Golden Bridge Awards
2017
Winners - Transformation
Customer Service Excellence in Transformation
Nasscom
2017
Leaders
Cultural Transformation Leader of the Year
UBS Transformance
2017
Leaders
Business Transformation Leader of the Year
UBS Transformance
2017
Bronze
Best Outsourcing Partnership - 3 years in a row and counting. . . .
Contact Center World
2017
Bronze
Woman of the Year Business Services - Wendy Shlensky
Stevie Awards
Corporate Social Responsibility
Our fundamental approach to business is to create long-term sustainable value for our customers, employees, shareholders, and society. We recognize our social, economic, and environmental responsibility to the communities in which we operate.
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QUALITY CERTIFICATION
ISO 9001:2015
ISO/IEC 27001:2013
HIPAA Compliance*
