About Us

As a global leader in business process management, we  optimize the customer experience lifecycle


Mission, Vision, and Values

We Help You Deliver

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Our Purpose

We weave client- and customer-first values, along with the different HGS cultures, across our subsidiaries, into one fabric.
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Our Vision

To be a globally preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing solutions.
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Our Mission

Make our clients more competitive.

Our Values

We Help You Deliver

We think globally, respect cultural diversity, and provide equal opportunities for all employees.
We believe in continuous improvement through innovation, process enhancement, and teamwork.
We are driven to grow our businesses rapidly and profitably to create value for all our stakeholders.
Our customer is at the centre of all we do.

Leadership team

The HGS leadership team is a reflection of our operating principle of being "locally global."

Transaction Center Locations

HGS operates a global network of 70 customer experience centers across the U.S., Canada, UK, India, Jamaica, UAE, and the Philippines.

Awards and Recognition

We Help You Deliver 

As a global leader in business process management, we optimize the customer experience lifecycle.

2018

2018
Leaders ET Now - leadership Awards in CSR Economic Times
Customer Sales and Service World Awards (CCSWA)
2018
Gold Customer Service Achievement of the Year Customer Sales and Service World Awards (CCSWA)
2018
Winner CRM Excellence Award TMC-Customer Magazine
Cx
2018
Silver Consumer Service of the Year Best in Biz Awards
Best Outsourcing Partnership
2018
Finalist Best Outsourcing Partnership European contact centre and customer service award
Best Multi/Omni-Channel Customer Experience
2018
Finalist Best Multi/OmniChannel CX European contact centre and customer service award
The American Business Awards - Stevie Awards
2018
Gold Business to Business Services - Outsourced Customer Services The American Business Awards - Stevie Awards
IAOP
2018
Leader IAOP Top 100 Outsourcers IAOP
Contact Center World
2018
Gold Best use of Self Service Technology Top Ranking Performers Awards for Americas & World - 3 years in a row & counting. . . Contact Center World

2017

APAC Customer Engagement Forum (ACEF)
2017
Winners - Transformation Omnichannel CRM Strategy APAC Customer Engagement Forum (ACEF)
Stevie Awards
2017
Bronze Best Customer Service Department of the Year Stevie Awards
Golden Bridge Awards
2017
Gold Customer Service Team of the Year Golden Bridge Awards
2017
Winners - Transformation Customer Service Excellence in Transformation Nasscom
UBS Transformance
2017
Leaders Cultural Transformation Leader of the Year UBS Transformance
UBS Transformance
2017
Leaders Business Transformation Leader of the Year UBS Transformance
Contact Center World
2017
Bronze Best Outsourcing Partnership - 3 years in a row and counting. . . . Contact Center World
Woman of the Year Business Services - Wendy Shlensky
2017
Bronze Woman of the Year Business Services - Wendy Shlensky Stevie Awards
About Us

Corporate Social Responsibility

Our fundamental approach to business is to create long-term sustainable value for our customers, employees, shareholders, and society. We recognize our social, economic, and environmental responsibility to the communities in which we operate.

Ready to simplify your customer experience
to drive value and growth? 

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QUALITY CERTIFICATION

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ISO 9001:2015


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ISO/IEC 27001:2013


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HIPAA Compliance*


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GLBA Compliance**