About Us

As a global leader in business process management, we  optimize the customer experience lifecycle


A global leader in business process management (BPM) and optimizing the customer experience lifecycle...

HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics, and digital with domain expertise focusing on back-office processing, contact centers, and HRO solutions to deliver transformational impact to clients.

Mission, Vision, and Values

We Help You Deliver

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At Our Core

Our employees, our clients, and their customers are at the heart of everything we do.
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Our Vision

To be a globally preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing solutions.
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Our Mission

Make our clients more competitive.

Our Values

We Help You Deliver

Global Mindset

We think globally, respect cultural diversity, and provide equal opportunities for all employees.


We believe in continuous improvement through innovation, process enhancement, and teamwork.

Sustained Growth

We are driven to grow our businesses rapidly and profitably to create value for all our stakeholders.

Pride in Execution

We deliver consistently superior business results by excelling in what we do for our clients.


Integrity is the cornerstone of all our dealings, be it with our employees, customers, suppliers, government, or the communities we serve.

Customer Focus

Our customer is at the centre of all we do.


We encourage employees to take ownership of their actions, be proud of their achievements, celebrate successes.

Leadership team

The HGS leadership team is a reflection of our operating principle of being "locally global."


HGS operates a global network of customer experience centers across the U.S., Canada, UK, India, Jamaica, UAE, and the Philippines.

Work to Give

Corporate Social Responsibility

Our fundamental approach to business is to create long-term sustainable value for our customers, employees, shareholders, and society. We recognize our social, economic, and environmental responsibility to the communities in which we operate.

Awards and Recognition

We Help You Deliver 

As a global leader in business process management, we optimize the customer experience lifecycle.

Training Magazine

Ranked amongst the Training Top 125 organizations

2nd year in a row

Stevie Awards

Woman of the Year

4th year in a row

Frost and Sullivan Best Practices

Social Media Consulting & Brand Management Customer Services Leadership

UKCCF Awards

Social Customer Service Team of the Year

American Business Awards

B2B Innovation Award

SAMMIE 2019 Powered by Social Samosa

Best Social Media Brand in the Home & Living category


Most Effective Customer Experience in Social Channels

IAOP International Association of Outsourcing Professionals

Best of The Global Outsourcing 100

9th year in a row

TMC Customer Magazine

Customer Experience Innovation

UKCCF Awards

Complaints Management Team of the Year

Silver Stevie Award

Business to Business Services


Best Customer Engagement Initiative

UK National Contact Center Awards

Support Manager Of The Year - Jenna Atkins

CCSWA Awards

Best Multi-Channel Customer Service

Frost and Sullivan

Excellence in Company Culture Award

Inaugural Year!

TMC Awards

CRM Excellence



Customer Service Excellence Award

2nd year in a row

Contact Center World

Best use of Self Service Technology

4th year in a row

CCA Awards

Excellence in BPO Collaboration


Most Effective Management of Peak Demand

ICT Awards

Best Company of the Year

CCA Awards

Customer Experience Brand of the Year

ICT Awards

Most Innovative Company of the Year

Best in Biz

Customer Service

Asia CEO Award

Expat Executive of the Year

HR Talent Management Leadership Awards by ET Now

Innovative HR Practices

UBS Corporate Social Responsibility Summit

CSR Project of the Year

Fierce Innovation Award – Healthcare Edition 2018

Population Health Management/Patient Engagement Solutions

Creativity International Design Award

Professional Social Media Campaign

Asia CEO Award

Wellness Company of the Year

Institute of Human Resources Development (IHRD)

Best HR Practices

ICT Awards

Best Employer of the Year

UBS Corporate Social Responsibility Summit

Stakeholder Engagement

Ready to simplify your customer experience
to drive value and growth? 

Have more questions or want to learn more?


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ISO 9001:2015

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ISO/IEC 27001:2013

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HIPAA Compliance*

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GLBA Compliance**