About Us

As a global leader in business process management, we  optimize the customer experience lifecycle


A global leader in business process management (BPM) and optimizing the customer experience lifecycle...

HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics, and digital with domain expertise focusing on back-office processing, contact centers, and HRO solutions to deliver transformational impact to clients.

Mission, Vision, and Values

We Help You Deliver

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At Our Core

Our employees, our clients, and their customers are at the heart of everything we do.
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Our Vision

To be a globally preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing solutions.
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Our Mission

Make our clients more competitive.

Our Values

We Help You Deliver

Global Mindset

We think globally, respect cultural diversity, and provide equal opportunities for all employees.


We believe in continuous improvement through innovation, process enhancement, and teamwork.

Sustained Growth

We are driven to grow our businesses rapidly and profitably to create value for all our stakeholders.

Pride in Execution

We deliver consistently superior business results by excelling in what we do for our clients.


Integrity is the cornerstone of all our dealings, be it with our employees, customers, suppliers, government, or the communities we serve.

Customer Focus

Our customer is at the centre of all we do.


We encourage employees to take ownership of their actions, be proud of their achievements, celebrate successes.

Leadership team

The HGS leadership team is a reflection of our operating principle of being "locally global."


HGS operates a global network of customer experience centers across the U.S., Canada, UK, India, Jamaica, UAE, and the Philippines.

Work to Give

Corporate Social Responsibility

Our fundamental approach to business is to create long-term sustainable value for our customers, employees, shareholders, and society. We recognize our social, economic, and environmental responsibility to the communities in which we operate.

Awards and Recognition

We Help You Deliver 

As a global leader in business process management, we optimize the customer experience lifecycle.

Ready to simplify your customer experience
to drive value and growth? 

Have more questions or want to learn more?


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ISO 9001:2015

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ISO/IEC 27001:2013

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HIPAA Compliance*

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GLBA Compliance**