About Us
As a global leader in business process management, we optimize the customer experience lifecycle
Mission, Vision, and Values
We Help You Deliver
Our Purpose
We weave client- and customer-first values, along with the different HGS cultures, across our subsidiaries, into one fabric.
Our Vision
To be a globally preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing solutions.
Our Mission
Make our clients more competitive.
Our Values
We Help You Deliver
Leadership team
The HGS leadership team is a reflection of our operating principle of being "locally global."
Transaction Center Locations
HGS operates a global network of 68 customer experience centers across the U.S., Canada, UK, India, Jamaica, UAE, and the Philippines.
Awards and Recognition
We Help You Deliver
As a global leader in business process management, we optimize the customer experience lifecycle.
2018
2018
Finalist
Best Outsourcing Partnership
European contact centre and customer service award
2018
Finalist
Best Multi/Omni-Channel Customer Experience
European contact centre and customer service award
2018
Gold
Business-to-Business Innovation
Stevie American Business Award
2018
Leader
IAOP Global Outsourcing 100
IAOP
2017
2017
Gold
Best Use of Self-Service Technology
Contact Centre World Americas
Corporate Social Responsibility
Our fundamental approach to business is to create long-term sustainable value for our customers, employees, shareholders, and society. We recognize our social, economic, and environmental responsibility to the communities in which we operate.
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QUALITY CERTIFICATION
ISO 9001:2015
ISO/IEC 27001:2013
HIPAA Compliance*
