About Us

As a global leader in business process management, we  optimize the customer experience lifecycle

Photo of image TeamHGS

A global leader in business process management (BPM) and optimizing the customer experience lifecycle...

HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics, and digital with domain expertise focusing on back-office processing, contact centers, and HRO solutions to deliver transformational impact to clients.

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Mission, Vision, and Values

We Help You Deliver

Photo of image At Our Core

At Our Core

Our employees, our clients, and their customers are at the heart of everything we do.
Photo of image Our Vision

Our Vision

To be a globally preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing solutions.
Photo of image Our Mission

Our Mission

Make our clients more competitive.

Our Values

We Help You Deliver

Global Mindset

We think globally, respect cultural diversity, and provide equal opportunities for all employees.


We believe in continuous improvement through innovation, process enhancement, and teamwork.

Sustained Growth

We are driven to grow our businesses rapidly and profitably to create value for all our stakeholders.

Pride in Execution

We deliver consistently superior business results by excelling in what we do for our clients.


Integrity is the cornerstone of all our dealings, be it with our employees, customers, suppliers, government, or the communities we serve.

Customer Focus

Our customer is at the centre of all we do.


We encourage employees to take ownership of their actions, be proud of their achievements, celebrate successes.

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Leadership team

The HGS leadership team is a reflection of our operating principle of being "locally global."


HGS operates a global network of customer experience centers across the U.S., Canada, UK, India, Jamaica, UAE, and the Philippines.

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Photo of image Work to Give

Corporate Social Responsibility

Creating a better tomorrow for communities we live and operate in, through social impact projects and extending the capabilities of our employees.

Awards and Recognition

We Help You Deliver 

As a global leader in business process management, we optimize the customer experience lifecycle.

TMC Cloud Computing Magazine

The Cloud Computing Excellence Award


2020 Global Impact Sourcing Award ​

12th Annual 2020 Golden Bridge Business and Innovation Awards®

Innovative in the ‘Business Products’

Automation Anywhere IMEA Partner Awards 2020

Innovation Partner of the Year – Payer Segment


2020 CX Innovation Award ​


2020 Responding in a Crisis - Best Partnership Solution

Stevie Award

2020 Female Executive of the Year – Business Services


2020 Best Large Customer Service Team

American Business Awards

2020 Customer Service Team of the Year 

BI Group - Excellence In Customer Service

Outsource Partner of the Year Award


2020 Excellence in Strategic Partnerships Award

ISG Index, First Quarter 2020

The Booming 15–Service & Technology Provider Standouts–EMEA

2nd year in a row


NEAT Leader 2019 and CX Services in Retail & CPG

CX Improvement Capability

IAOP International Association of Outsourcing Professionals

2020 Global Outsourcing 100®

10th year in a row

Frost and Sullivan Best Practices

Social Media Consulting & Brand Management Customer Services Leadership

Customer Fest Leadership Awards 2020

Best Use of Data & Insights in Transformational category

HCL’s Red Ladder Women in Outsourcing Awards (Partnership with IAOP)

Unstoppable Women 2020

Wendy Shlensky

World HRD Congress and Awards 2020

Best Use of Social Media

INSTAHIRING 2020 - Asia’s grandest Talent Acquisition Tech experience


World HRD Congress and Awards 2020

Best Employee Relations (ER) Practices

Training Magazine

Ranked amongst the Training Top 125 organizations

2nd year in a row

UBS CSR Summit And Awards 2019

CSR Project of the Year

2nd year in a row

World HRD Congress and Awards 2020

Best Workplace Practices

World HRD Congress & Awards 2020

CCA Awards 2019

Team of The Year - Complaints

World HRD Congress and Awards 2020

Diversity Impact

Software Park of India (STPI) Karnataka IT Exports Awards 2019

Highest New Jobs Creator and Highest Growth In Women Employment

CCA Awards 2019

Manager of the Year

UBS CSR Summit and Awards 2019

Best CSR Practice Award

UKCCF Awards

Social Customer Service Team of the Year

American Business Awards

B2B Innovation Award

SAMMIE 2019 Powered by Social Samosa

Best Social Media Brand in the Home & Living category


Most Effective Customer Experience in Social Channels

UKCCF Awards

Complaints Management Team of the Year

Silver Stevie Award

Business to Business Services


Best Customer Engagement Initiative

UK National Contact Center Awards

Support Manager Of The Year - Jenna Atkins

CCSWA Awards

Best Multi-Channel Customer Service

TMC Awards

CRM Excellence



Customer Service Excellence Award

2nd year in a row

Contact Center World

Best use of Self Service Technology

4th year in a row


Most Effective Management of Peak Demand

ICT Awards

Best Employer of the Year

ICT Awards

Best Company of the Year

Best in Biz

Customer Service

HR Talent Management Leadership Awards by ET Now

Innovative HR Practices

ICT Awards

Most Innovative Company of the Year

Fierce Innovation Award – Healthcare Edition 2018

Population Health Management/Patient Engagement Solutions

Creativity International Design Award

Professional Social Media Campaign

Ready to simplify your customer experience
to drive value and growth? 

Have more questions or want to learn more?


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ISO 9001:2015

Photo of image ISO/IEC 27001:2013

ISO/IEC 27001:2013

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HIPAA Compliance*

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GLBA Compliance**