As a global leader in business process management, we optimize the customer experience lifecycle
A global leader in business process management (BPM) and optimizing the customer experience lifecycle...
HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics, and digital with domain expertise focusing on back-office processing, contact centers, and HRO solutions to deliver transformational impact to clients.
Mission, Vision, and Values
We Help You Deliver
At Our Core
Our Vision
Our Mission
Make our clients more competitive.
Our Values
We Help You Deliver
Global Mindset
We think globally, respect cultural diversity, and provide equal opportunities for all employees.
Quality
We believe in continuous improvement through innovation, process enhancement, and teamwork.
Sustained Growth
We are driven to grow our businesses rapidly and profitably to create value for all our stakeholders.
Pride in Execution
We deliver consistently superior business results by excelling in what we do for our clients.
Integrity
Integrity is the cornerstone of all our dealings, be it with our employees, customers, suppliers, government, or the communities we serve.
Customer Focus
Our customer is at the centre of all we do.
Empowerment
We encourage employees to take ownership of their actions, be proud of their achievements, celebrate successes.
Leadership team
The HGS leadership team is a reflection of our operating principle of being "locally global."
Locations
HGS operates a global network of customer experience centers across the U.S., Canada, UK, India, Jamaica, UAE, and the Philippines.
Corporate Social Responsibility
Creating a better tomorrow for communities we live and operate in, through social impact projects and extending the capabilities of our employees.
Awards and Recognition
We Help You Deliver
As a global leader in business process management, we optimize the customer experience lifecycle.
ISG Index, First Quarter 2020
The Booming 15–Service & Technology Provider Standouts–EMEA
IAOP International Association of Outsourcing Professionals
2020 Global Outsourcing 100®
Frost and Sullivan Best Practices
Social Media Consulting & Brand Management Customer Services Leadership
Customer Fest Leadership Awards 2020
Best Use of Data & Insights in Transformational category
HCL’s Red Ladder Women in Outsourcing Awards (Partnership with IAOP)
Unstoppable Women 2020
World HRD Congress and Awards 2020
Best Workplace Practices
Software Park of India (STPI) Karnataka IT Exports Awards 2019
Highest New Jobs Creator and Highest Growth In Women Employment
SAMMIE 2019 Powered by Social Samosa
Best Social Media Brand in the Home & Living category
Fierce Innovation Award – Healthcare Edition 2018
Population Health Management/Patient Engagement Solutions
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to drive value and growth?
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QUALITY CERTIFICATION
ISO 9001:2015
ISO/IEC 27001:2013
HIPAA Compliance*
