Assistant Manager - Healthcare, Bangalore

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Key Responsibilities:  •    Handling client calls, Escalating issues/concerns and updating the client with process advancements and initiatives.  •    Working closely on making decision of the process through process improvement projects. •    Reviewing the Balance score card progress of the process. •    Actively participate in operations and management decision making.  •    Perform regular Team huddles and Skip level meetings to ensure that high level of regular, timely communication exists within the team.  •    To do post quality assessments and to generate Quality Analysis Reports of the process.  •    To identify the areas of improvement for team members and to ensure or impart the required training. •    Training and supervising lean concepts in the day to day work. •    Work with Cross-Functional Teams to ensure that both internal and external customer needs are met •    Conduct appraisals •    Mentor and coach team members with potential for growth/development •    Identify potential candidates for succession planning and create development pathway for them Desired Profile: •    Women candidates only •    Should be willingness to work in night shifts. •    Candidates from US Healthcare background preferred. Interested candidates, please share your profiles to Don't forget to mention AM, Healthcare, Bangalore in subject line