Assistant Manager - Healthcare, Bangalore

Department: 
Healthcare
Job Location: 
Bangalore

Key Responsibilities: 

•    Handling client calls, Escalating issues/concerns and updating the client with process advancements and initiatives. 
•    Working closely on making decision of the process through process improvement projects.
•    Reviewing the Balance score card progress of the process.
•    Actively participate in operations and management decision making. 
•    Perform regular Team huddles and Skip level meetings to ensure that high level of regular, timely communication exists within the team. 
•    To do post quality assessments and to generate Quality Analysis Reports of the process. 
•    To identify the areas of improvement for team members and to ensure or impart the required training.
•    Training and supervising lean concepts in the day to day work.
•    Work with Cross-Functional Teams to ensure that both internal and external customer needs are met
•    Conduct appraisals
•    Mentor and coach team members with potential for growth/development
•    Identify potential candidates for succession planning and create development pathway for them
Desired Profile:
•    Women candidates only
•    Should be willingness to work in night shifts.
•    Candidates from US Healthcare background preferred.

Interested candidates, please share your profiles to indiacareers@teamhgs.com
Don't forget to mention AM, Healthcare, Bangalore in subject line