Awards

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American Business Awards

2020 Customer Service Team of the Year 

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IAOP

2020 Excellence in Strategic Partnerships Award

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BI Group - Excellence In Customer Service

Outsource Partner of the Year Award

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NelsonHall

NEAT Leader 2019 and CX Services in Retail & CPG

CX Improvement Capability

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ISG Index, First Quarter 2020

The Booming 15–Service & Technology Provider Standouts–EMEA

2nd year in a row

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IAOP International Association of Outsourcing Professionals

2020 Global Outsourcing 100®

10th year in a row

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Frost and Sullivan Best Practices

Social Media Consulting & Brand Management Customer Services Leadership

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Customer Fest Leadership Awards 2020

Best Use of Data & Insights in Transformational category

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HCL’s Red Ladder Women in Outsourcing Awards (Partnership with IAOP)

Unstoppable Women 2020

Wendy Shlensky

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World HRD Congress and Awards 2020

Best Use of Social Media

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INSTAHIRING 2020 - Asia’s grandest Talent Acquisition Tech experience

TRAILBLAZERS

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World HRD Congress and Awards 2020

Best Employee Relations (ER) Practices

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Training Magazine

Ranked amongst the Training Top 125 organizations

2nd year in a row

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UBS CSR Summit And Awards 2019

CSR Project of the Year

2nd year in a row

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World HRD Congress and Awards 2020

Best Workplace Practices

World HRD Congress & Awards 2020

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CCA Awards 2019

Team of The Year - Complaints

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World HRD Congress and Awards 2020

Diversity Impact

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Software Park of India (STPI) Karnataka IT Exports Awards 2019

Highest New Jobs Creator and Highest Growth In Women Employment

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Stevie Awards

Woman of the Year

4th year in a row

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CCA Awards 2019

Manager of the Year

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UBS CSR Summit and Awards 2019

Best CSR Practice Award

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UKCCF Awards

Social Customer Service Team of the Year

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The American Business Awards - Stevie Awards

American Business Awards

B2B Innovation Award

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SAMMIE 2019 Powered by Social Samosa

Best Social Media Brand in the Home & Living category

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ECCCSA Awards

Most Effective Customer Experience in Social Channels

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TMC Customer Magazine

Customer Experience Innovation

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UKCCF Awards

Complaints Management Team of the Year

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Silver Stevie Award

Business to Business Services

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ECCCSA Awards

Best Customer Engagement Initiative

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UK National Contact Center Awards

Support Manager Of The Year - Jenna Atkins

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Customer Sales and Service World Awards (CCSWA)

CCSWA Awards

Best Multi-Channel Customer Service

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TMC Awards

CRM Excellence

CRM

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Customer Service Excellence

NASSCOM

Customer Service Excellence Award

2nd year in a row

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Contact Center World

Contact Center World

Best use of Self Service Technology

4th year in a row

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ECCCSA Awards

Most Effective Management of Peak Demand

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ICT Awards

Best Company of the Year

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Best in Biz

Customer Service

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HR Talent Management Leadership Awards by ET Now

Innovative HR Practices

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ICT Awards

Most Innovative Company of the Year

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Fierce Innovation Award – Healthcare Edition 2018

Population Health Management/Patient Engagement Solutions

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Creativity International Design Award

Professional Social Media Campaign

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ICT Awards

Best Employer of the Year

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