Awards

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American Business Awards

2020 Customer Service Team of the Year 

IAOP

2020 Excellence in Strategic Partnerships Award

BI Group - Excellence In Customer Service

Outsource Partner of the Year Award

NelsonHall

NEAT Leader 2019 and CX Services in Retail & CPG

CX Improvement Capability

ISG Index, First Quarter 2020

The Booming 15–Service & Technology Provider Standouts–EMEA

2nd year in a row

IAOP International Association of Outsourcing Professionals

2020 Global Outsourcing 100®

10th year in a row

Frost and Sullivan Best Practices

Social Media Consulting & Brand Management Customer Services Leadership

Customer Fest Leadership Awards 2020

Best Use of Data & Insights in Transformational category

HCL’s Red Ladder Women in Outsourcing Awards (Partnership with IAOP)

Unstoppable Women 2020

Wendy Shlensky

World HRD Congress and Awards 2020

Best Use of Social Media

INSTAHIRING 2020 - Asia’s grandest Talent Acquisition Tech experience

TRAILBLAZERS

World HRD Congress and Awards 2020

Best Employee Relations (ER) Practices

Training Magazine

Ranked amongst the Training Top 125 organizations

2nd year in a row

UBS CSR Summit And Awards 2019

CSR Project of the Year

2nd year in a row

World HRD Congress and Awards 2020

Best Workplace Practices

World HRD Congress & Awards 2020

CCA Awards 2019

Team of The Year - Complaints

World HRD Congress and Awards 2020

Diversity Impact

Software Park of India (STPI) Karnataka IT Exports Awards 2019

Highest New Jobs Creator and Highest Growth In Women Employment

Stevie Awards

Woman of the Year

4th year in a row

CCA Awards 2019

Manager of the Year

UBS CSR Summit and Awards 2019

Best CSR Practice Award

UKCCF Awards

Social Customer Service Team of the Year

American Business Awards

B2B Innovation Award

SAMMIE 2019 Powered by Social Samosa

Best Social Media Brand in the Home & Living category

ECCCSA Awards

Most Effective Customer Experience in Social Channels

TMC Customer Magazine

Customer Experience Innovation

UKCCF Awards

Complaints Management Team of the Year

Silver Stevie Award

Business to Business Services

ECCCSA Awards

Best Customer Engagement Initiative

UK National Contact Center Awards

Support Manager Of The Year - Jenna Atkins

CCSWA Awards

Best Multi-Channel Customer Service

TMC Awards

CRM Excellence

CRM

NASSCOM

Customer Service Excellence Award

2nd year in a row

Contact Center World

Best use of Self Service Technology

4th year in a row

ECCCSA Awards

Most Effective Management of Peak Demand

ICT Awards

Best Company of the Year

Best in Biz

Customer Service

HR Talent Management Leadership Awards by ET Now

Innovative HR Practices

ICT Awards

Most Innovative Company of the Year

Fierce Innovation Award – Healthcare Edition 2018

Population Health Management/Patient Engagement Solutions

Creativity International Design Award

Professional Social Media Campaign

ICT Awards

Best Employer of the Year