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Trend 9: More Empowered Consumers Have Access to their Electronic Health Data

October 16, 2019 | Healthcare

5 Things HGS Learned Ramping our Work@Home Program

October 9, 2019 | work culture

CX Day Thoughts on Brand-behind-the-Brand Storytelling

September 30, 2019 | customer engagement

Trend 8: Data Analytics Are Everywhere

September 23, 2019 | customer analytics

Social Determinants of Health and Impacting Highest-Need Populations: Your Questions, Answered

September 17, 2019 | Healthcare

Next Frontier in Healthcare Claims Automation

September 11, 2019 | Healthcare

Trend 7: Artificial Intelligence (AI) Will Augment Human Interaction

September 4, 2019 | Artificial Intelligence

Pre-Pay, Post-Pay, and Blended Payment Integrity: Prevention worth the Cure

August 28, 2019 | Healthcare

How Fast Should Brands Respond to Social Media?

August 21, 2019 | social media

Key Takeaways: Mastering Digital Channels to Manage and Fuel Exponential Growth

August 13, 2019 | business process outsourcing

Horizons Are Bright: BPO-Client IT Department Alignment in the Cloud Era

August 7, 2019 | Technology

Pulse Check on Healthcare Delivery Transformation

July 31, 2019 | Healthcare

How Can You Hyper-Personalize Customer Experience?

July 24, 2019 | analytics

Using AI to Solve Problems and Surprise and Delight Your Consumers

Using AI to Solve Problems and Surprise and Delight Your Consumers

July 17, 2019 | Customer Experience

Trend 6: Social Media as Highest-Value Consumer Engagement Channel

July 3, 2019 | business process outsourcing

Winning the AI Race: From RPA to Intelligent Automation

July 2, 2019 | business process management

Jamaica business process outsourcing

Jamaica Outsourcing Enhances CSAT: Here Are Two Key Ways

June 26, 2019 | business process outsourcing

3 Ways Collaborative Care Can Drive Better Outcomes

June 19, 2019 | Healthcare

Engaged + Inspired Employees = Better Client, Customer Outcomes

June 12, 2019 | Customer Experience

HGS Trend 5: Smart Speakers Become Digital CX Voice Assistants

June 4, 2019 | business process outsourcing

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How can you achieve HGS EPIC™ Social Care to drive real outcomes?

Find out why HFS Research named HGS a Thought Leader in their Top 10 report

Top Customer Experience Trends in 2019

Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization