Blog | TeamHGS

What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

Learn More

Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

Learn More

Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

Learn More
Industry Solutions

Automotive

Banking, Financial, And Insurance

Consumer Electronics And Technology

Consumer packaged Goods

Healthcare

Public Sector

Retail

Telecom

Travel And Hospitality
Results
News & Resources
Why HGS
About us
Careers

Using AI to Solve Problems and Surprise and Delight Your Consumers

Using AI to Solve Problems and Surprise and Delight Your Consumers

July 17, 2019 | Customer Experience

Trend 6: Social Media as Highest-Value Consumer Engagement Channel

July 3, 2019 | business process outsourcing

Winning the AI Race: From RPA to Intelligent Automation

July 2, 2019 | business process management

Jamaica business process outsourcing

Jamaica Outsourcing Enhances CSAT: Here Are Two Key Ways

June 26, 2019 | business process outsourcing

3 Ways Collaborative Care Can Drive Better Outcomes

June 19, 2019 | Healthcare

Engaged + Inspired Employees = Better Client, Customer Outcomes

June 12, 2019 | Customer Experience

HGS Trend 5: Smart Speakers Become Digital CX Voice Assistants

June 4, 2019 | business process outsourcing

How Can Work@Home Work for You?: Answers from an HGS Expert

May 29, 2019 | business process outsourcing

3 Effective Ways to Enhance Customer Experience Using Cognitive and Analytics Solutions

May 22, 2019 | analytics

3 Ways Empathy is Still Important in CX

May 14, 2019 | business process outsourcing

HGS Trend 4: Brand New Capabilities Are Required to Address Consumers

May 8, 2019 | business process outsourcing

Volume-to-Value Shift Drives Surge in Demand for Revenue Cycle Management Outsourcing

May 1, 2019 | Healthcare

HGS Trend 3: Customer Service Evolves To Answer Subscription Economy Needs

April 24, 2019 | customer experience

The Philippines As Contact Center Outsourcing Hub: 3 Key Advantages

April 17, 2019 | business process outsourcing

customer journey

Consumer Journey: Improving Value One Interaction at a Time

April 10, 2019 | customer journey

4 Ways Healthcare BPO Partnerships Deliver

April 3, 2019 | Healthcare

Trend 2: Ending the ‘Factory Floor’ Model of CX Engagement

March 27, 2019 | customer experience

Epic Social Media Customer Service: It’s a Journey

March 19, 2019 | social media

Meeting Customers at the Intersection of Experience and Marketing

March 13, 2019 | customer experience

customer experience

HGS Trend 1: Meeting Extraordinary Expectations of Today’s Customers

March 6, 2019 | Customer Experience

Listen to Melissa O'Brien discuss who leads for Voice of the Customer