HGS's 2020 highlights: Achievement amidst adversity
January 12, 2021 | recap
10 creative ways to leverage advanced analytics
January 12, 2021 | big data
A COVID-19 update from our company’s consulting physician
January 7, 2021 | COVID-19
Turn Work@Home into on-demand with agent self-scheduling
December 22, 2020 | remote work
Preparing for the post-pandemic rise of digital nomadism
December 22, 2020 | remote work
HGS focuses on giving during holiday season
December 7, 2020 | Work to Give
Member experience: Never a better time for digital enablement
November 25, 2020 | automation
A self-sufficient staff: 5 tips for recruiting work-at-home employees
November 3, 2020 | work-at-home
Seamless customer experience begins with enhanced direct enrollment
October 1, 2020 | open enrollment
Precision utilization management: meeting patients where they are
September 22, 2020 | Healthcare
Bridging provider-payer gaps with today’s technology
August 5, 2020 | healthcare payers
HGS client Beachbody wins Newsweek award
July 23, 2020 | award
4 ways that healthcare systems can manage denied claims
July 10, 2020 | health insurance
More companies will automate to navigate post-COVID CX
June 26, 2020 | Frost Perspectives
Healthcare customer engagement: Charting an empathetic experience
June 19, 2020 | Healthcare
Memorable milestone: HGS honors long-term employee Jeff Ebener
June 5, 2020 | Jeff Ebener
Essential empathy: comforting customers with an extra dose of care
June 1, 2020 | empathy
Best practices for ensuring a compliant work-at-home environment
May 22, 2020 | work-at-home
Coronavirus and Contact Centers: Practical Solutions for Business Continuity
March 11, 2020 | BCP
For a More Holistic SDoH Picture, Look at Social Determinants of Mental Health
March 5, 2020 | Healthcare
