More companies will automate to navigate post-COVID CX
June 26, 2020 | Frost Perspectives
Healthcare customer engagement: Charting an empathetic experience
June 19, 2020 | Healthcare
Memorable milestone: HGS honors long-term employee Jeff Ebener
June 5, 2020 | Jeff Ebener
Essential empathy: comforting customers with an extra dose of care
June 1, 2020 | empathy
Best practices for ensuring a compliant work-at-home environment
May 22, 2020 | work-at-home
Coronavirus and Contact Centers: Practical Solutions for Business Continuity
March 11, 2020 | BCP
For a More Holistic SDoH Picture, Look at Social Determinants of Mental Health
March 5, 2020 | Healthcare
Picking Up the Pace: Healthcare’s Evolution to Social Media
February 5, 2020 | Healthcare
Smarter Automation: 3 Elements of Good Governance
January 23, 2020 | automation
Social Determinants of Health: Insights from our Experts
January 21, 2020 | Healthcare
20/20 Vision: 9 Trends at the Heart of Tomorrow’s Healthcare
January 6, 2020 | Healthcare
Personalizing the Insurance Consumer Journey with a 360-Degree View
December 17, 2019 | business process outsourcing
5 NGPX2019 Insights from a First-Time Attendee
December 12, 2019 | Healthcare
Reflections on Optimized CX: Moments-of-Truth Matter
December 10, 2019 | customer experience
Outsourcing in Jamaica: Your Questions, Answered
November 26, 2019 | business process management
Medical Credentialing: A Safeguard Worthy of Significant Support
November 20, 2019 | Healthcare
Evolving the Banking Consumer Journey: Experience to Meet Expectations
November 13, 2019 | banking
Jamaica Outsourcing Enhances CSAT: Here Are Two Key Ways
November 5, 2019 | business process outsourcing
Trend 10: Expert Management of Increasing Business Complexity and Digital Transformation by BPOs
October 29, 2019 | business process outsourcing
How To Deliver EPIC Social Media Engagement?: Our HGS Pundits Weigh In
October 23, 2019 | social media