Blog
Improve agent work-at-home performance with 8 unconventional uses of speech analytics
March 12, 2021 | Speech Analytics
Boost CSAT, ESAT, retention, and savings with a Modern CX approach
March 12, 2021 | customer experience
For better RCM, prioritize people and track with technology
February 8, 2021 | Healthcare
Preventing and appealing clinical denials with analytics, automation, and AI
February 1, 2021 | clinical denials
Blog
Ready to modernize your contact center? Assess trends with care
January 26, 2021 | Contact Center
Become a better business detective with image analytics
January 26, 2021 | image analytics
Blog
COVID-19 and healthcare: 3 areas of market focus
January 21, 2021 | Healthcare
HGS's 2020 highlights: Achievement amidst adversity
January 12, 2021 | recap
10 creative ways to leverage advanced analytics
January 12, 2021 | big data
A COVID-19 update from our company’s consulting physician
January 7, 2021 | COVID-19
Turn Work@Home into on-demand with agent self-scheduling
December 22, 2020 | remote work
Preparing for the post-pandemic rise of digital nomadism
December 22, 2020 | remote work
HGS focuses on giving during holiday season
December 7, 2020 | Work to Give
Member experience: Never a better time for digital enablement
November 25, 2020 | automation
A self-sufficient staff: 5 tips for recruiting work-at-home employees
November 3, 2020 | work-at-home
Seamless customer experience begins with enhanced direct enrollment
October 1, 2020 | open enrollment
Precision utilization management: meeting patients where they are
September 22, 2020 | Healthcare
Bridging provider-payer gaps with today’s technology
August 5, 2020 | healthcare payers
HGS client Beachbody wins Newsweek award
July 23, 2020 | award
4 ways that healthcare systems can manage denied claims
July 10, 2020 | health insurance