Diversity – A Business Necessity?

August 21, 2014 0

Diversity refers to all those human qualities that are different from our own but manifested in other individuals. It is those traits and characteristics that […]

Building a Relationship Based Business

August 18, 2014 0

Customer (or buyer) satisfaction has become a key focus for organizations across industries. According to a study by the Wharton Customer Analytics Initiative, being customer […]

How to Make New Employees Successful

August 12, 2014 2

Posted by Kathy Follett-Lloyd, Vice President, Human Resources, HGS Canada I will always remember an exit interview I conducted with a contact centre employee who […]

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