What Is Design Thinking?

October 25, 2017 0

Design thinking involves “learning to dance with ambiguity” and is often used to gain insight into customers’ behavior patterns, wants, and needs.

How Much Does Outsourcing Cost?

October 18, 2017 0

Congratulations. After months of due diligence, you’ve selected the outsourcing service provider to transform your contact center challenges into opportunities. All that’s left to do […]

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