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4 Customer Service Lessons from the Equifax Cyberattack
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Adapting Value-Based Principles to the Patient Contact Center
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HGS Harvests Gold at CCW Awards Ceremony
July 12, 2017 | BPO
Expert Perspectives: Digital Insights from HfS Research Director
February 1, 2017 | Artificial Intelligence
Disrupter No. 7: Social Profiling
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3 Ways the Cloud Opens Horizons for CX
August 3, 2016 | Cloud
Managing Knowledge Transfer During Contact Center Outsourcing Transition
September 30, 2015 | agents
Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know
June 17, 2015 | Customer Service