How Contact Centers Impact Patient Experience
October 4, 2017 | agents
4 Customer Service Lessons from the Equifax Cyberattack
September 12, 2017 | BPO
Adapting Value-Based Principles to the Patient Contact Center
September 6, 2017 | BPO
HGS Harvests Gold at CCW Awards Ceremony
July 12, 2017 | BPO
Expert Perspectives: Digital Insights from HfS Research Director
February 1, 2017 | Artificial Intelligence
Disrupter No. 7: Social Profiling
October 26, 2016 | Customer Experience
3 Ways the Cloud Opens Horizons for CX
August 3, 2016 | Cloud
Managing Knowledge Transfer During Contact Center Outsourcing Transition
September 30, 2015 | agents
Impacts of Healthcare Consumerism: Part 2 The Brave New World of Choice: What You Need to Know
June 17, 2015 | Customer Service
Escape the Contact Center Paradox: Narrow your Focus
March 18, 2015 | BPO