In Conversation with a Chatbot : Speaking the Language of Today’s CX
By Mandeep Kwatra, HGS VP of Solutions and Capabilities In today’s virtual world, it seems bots are the latest sensation. You may have met your […]
CRM
Wise-up to Web Chat
Posted by Sam George Web chat has been one of the most rapidly adopted contact centre technologies of recent years. According to Dimension Data’s 2013 Global […]
We Can Answer That – In Just About Any Language!
Posted by Mike Wills At a recent business meeting, I was asked by an associate to describe why we have been particularly successful at launching […]
Right Here, Right Now – Harnessing the Power of Digital to Serve Your Customers
Posted by Sam George Customer service is not what it was a decade ago. Gone are the years when one would call a contact centre […]
What Makes An Award Winning Contact Centre?
Posted by Megan Neale At the recent Contact Centre World Awards , our Customer Retention Centre of Excellence in Preston was awarded Best Large Contact […]
Virgin Health Bank – How Personal, Intimate Customer Care Drives a Major Global Cord Blood Banking Initiative
Posted by Sam George Richard Branson recently took to his blog to celebrate the anniversary of Virgin Health Bank’s first successful stem cell transplant – […]
