3 Ways to Rethink Customer Service in the Subscription Economy
What started with newspapers and magazines has now evolved to real-time, contextual, and personalized product ownership experiences.
What started with newspapers and magazines has now evolved to real-time, contextual, and personalized product ownership experiences.
Bots&Brains™ can help customer-focused businesses meet heightened expectations for service in this increasingly digital landscape.
Posted by Dennis M. Harrison, HGS, VP of Business Development Roadside assistance is costly for most vehicle manufacturers. Ideally, roadside service is easy to use, […]
As an independent and research-based think tank, Toronto-based Strategy Institute, facilitates intelligence sharing through learning and networking opportunities for professionals around the world. Strategy Institute […]
In an age when technology is advancing communication, remember this: The customer journey through digital channels (such as, web, chat, video, social, mobile) differs largely […]
Posted by Matthew Vallance 2015 is definitely the year of the cloud. Investments in omni-channel cloud customer contact solutions across the service industry are increasingly on […]
Posted by Partha DeSarkar It’s a new era for the contact center. The latest generation of communication channels, reinforced by today’s mobility and cloud computing, […]
Posted by Megan Neale Original article published in the November issue of Engage Customer How many meetings have you sat through where participants passionately advocate […]
Posted by Matthew Vallance I have talked before about social media engagement and how this explosion in channels has changed customer service in the past […]
Posted by Matthew Vallance The team at Engage Customer published a great blog recently focused on mapping the emotions of customers as they engage with […]
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