What Is Mobile Convergence?

September 27, 2017 0

Mobile on-the-go strategies are top on the list for many customer service professionals. As a result, more customer service teams are beginning to provide text message customer service and mobile messaging via Facebook Messenger, and that help guides customers to the right answer fast.

Disrupter No. 7: Social Profiling

October 26, 2016 0

By Lauren Kindzierski, HGS VP of Solutions and Capabilities Earlier this year, HGS released a white paper on this year’s top 10 customer experience disrupters—those that are sure […]

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