Congratulations to #TeamHGS client Beachbody for winning Newsweek Magazine’s “America’s Best Customer Service 2020” award in the nutrition and weight loss category.
In Newsweek’s 2019 survey of 20,000 U.S. consumers, brands were assessed on a 10-point scale comprising NPS and the scores against five evaluation criteria:
- Quality of communication
- Professional competence
- Range of services
- Customer focus
Beachbody earned a top overall ranking, with an agent CSAT score of 9/10 for voice and chat support delivered by HGS customer support services. Congratulations again to all involved! Visit Newsweek for the entire list of 2020 winners.