Meet Team HGS! - Nicole Lang

Posted by Nicole Lang

Name: Nicole Lang

Nicole Lang

Position at HGS: Customer Service Representative

Your Location: Peoria, IL.

What do you like most about working with HGS? Do I really have to choose one thing I like most? There are so many. I especially like the benefits such as holiday pay, earned time, and shift differentials.

Most memorable HGS Experience? I would have to say when my Team Lead told me that our client was so impressed with my calls (only 2 mos in) that they were using my calls to train their employees. Wow! What an honor.

If you could choose anyone to be your mentor, who would it be and why? I would really like to point out that I've only been as successful as I am because of my Team Lead, Vince B. He teaches in a way that I can understand and is very kind. One day if I ever am interested in becoming a Team Lead, I would definitely ask him to be my mentor.

Favorite Quotes/Words to live by: "I am not the product of my environment, and my environment is not the product of me." -Karen Casey. This affirmation can be used not only at home but also at your work life. It's something to consider when you encounter a frustrated customer or coworker, for example. You don't have to allow their frustration ruin your mood, and their frustration is not your fault. Don't allow it to determine your emotions - not only will you feel better, but you will also be more productive!