What Is Design Thinking?

October 25, 2017 0

Design thinking involves “learning to dance with ambiguity” and is often used to gain insight into customers’ behavior patterns, wants, and needs.

How Much Does Outsourcing Cost?

October 18, 2017 0

Congratulations. After months of due diligence, you’ve selected the outsourcing service provider to transform your contact center challenges into opportunities. All that’s left to do […]

What Is Mobile Convergence?

September 27, 2017 0

Mobile on-the-go strategies are top on the list for many customer service professionals. As a result, more customer service teams are beginning to provide text message customer service and mobile messaging via Facebook Messenger, and that help guides customers to the right answer fast.

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