Smarter Automation: 3 Elements of Good Governance
January 23, 2020 | automation
Winning the AI Race: From RPA to Intelligent Automation
July 2, 2019 | business process management
Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots
February 12, 2019 | Business transformation
Top Customer Experience Trends 2019, HGS Roundtable: Your Questions, Answered
January 30, 2019 | automation
Re-Engineer, Automate to Avoid Claims Errors
January 23, 2019 | Healthcare
Machine Learning Enables Payment Integrity to Drive Maximum Claims Cost Savings
November 27, 2018 | automation
Scaling, Sustaining Automation Success: Insights from Our Automation Experts
November 13, 2018 | automation
2018 Trend 5 - Artificial Intelligence (AI) and Customer Service
August 15, 2018 | automation
There’s No Time to Lose: Get Moving on Your Automation Journey
April 18, 2018 | BPO
A Practical Approach to Tackling Automation: Your Questions, Answered
March 14, 2018 | automation