automation

Blog

Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots

February 12, 2019 | Business transformation

Top Customer Experience Trends 2019, HGS Roundtable: Your Questions, Answered

January 30, 2019 | automation

Blog

Re-Engineer, Automate to Avoid Claims Errors

January 23, 2019 | Healthcare

Blog

Machine Learning Enables Payment Integrity to Drive Maximum Claims Cost Savings

November 27, 2018 | automation

Scaling, Sustaining Automation Success: Insights from Our Automation Experts

November 13, 2018 | automation

2018 Trend 5 - Artificial Intelligence (AI) and Customer Service

August 15, 2018 | automation

There’s No Time to Lose: Get Moving on Your Automation Journey

There’s No Time to Lose: Get Moving on Your Automation Journey

April 18, 2018 | BPO

A Practical Approach to Tackling Automation: Your Questions, Answered

A Practical Approach to Tackling Automation: Your Questions, Answered

March 14, 2018 | automation

The Top 10 Customer Experience Trends in 2018

The Top 10 Customer Experience Trends in 2018

January 3, 2018 | analytics

Trend 9: AI, Machine Learning, and Automation

Trend 9: AI, Machine Learning, and Automation

December 6, 2017 | automation

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