Boost CSAT, ESAT, retention, and savings with a Modern CX approach
March 12, 2021 | customer experience
Member experience: Never a better time for digital enablement
November 25, 2020 | automation
Precision utilization management: meeting patients where they are
September 22, 2020 | Healthcare
Smarter Automation: 3 Elements of Good Governance
January 23, 2020 | automation
Winning the AI Race: From RPA to Intelligent Automation
July 2, 2019 | business process management
Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots
February 12, 2019 | Business transformation
Top Customer Experience Trends 2019, HGS Roundtable: Your Questions, Answered
January 30, 2019 | automation
Re-Engineer, Automate to Avoid Claims Errors
January 23, 2019 | Healthcare
Machine Learning Enables Payment Integrity to Drive Maximum Claims Cost Savings
November 27, 2018 | automation
Scaling, Sustaining Automation Success: Insights from Our Automation Experts
November 13, 2018 | automation