digital customer experience

CX Day Thoughts on Brand-behind-the-Brand Storytelling

September 30, 2019 | customer engagement

Blog

To Chatbot or Not to Chatbot? The Conversation Continues

September 14, 2018 | chatbot

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive
Blog

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive

July 12, 2018 | business management outsourcing

How Do You Improve Customer Experience? Try Web Chat

How Do You Improve Customer Experience? Try Web Chat

February 21, 2018 | BPO

2018 Trend 1: Digital Channels Finally Overtake Voice

2018 Trend 1: Digital Channels Finally Overtake Voice

February 7, 2018 | BPO

Customer Experience 2020, Part II: Digital Transformation that will Happen by 2020

April 19, 2017 | bots

Disrupter 9: Connecting on an Emotional Level

December 14, 2016 | customer engagement

Disrupter 5: Contextualized Knowledge Bases for Personalization and Prediction

September 28, 2016 | customer journey

CX Trends Forecast Disrupter No. 4: Strategic Self-Service

September 14, 2016 | csat

Customization Is the New Black

August 10, 2016 | Customer Experience

Subscribe to digital customer experience

HGS India

Corporate Office
1st Floor, Gold Hill Square Park, #690
Bommanahalli, Hosur Road, Bangalore 560068
Karnataka India

HGS MENA FZ LLC

305, Floor 3, Building #3
Dubai Internet City
P. O. Box 500165
Dubai, United Arab Emirates
Ph: +97142776880

    HGS UK

    266-270 Gunnersbury Avenue,
    Chiswick, London,
    UK, W4 5QB
    Ph: 0845-194-9295

    HGS Phillipines

    5th Floor HGS Corporate Offices,
    1800 Eastwood Avenue Building,
    Eastwood City Cyberpark,
    Bagumbayan,Quezon City
    434-5300 EXT 2052 | 434-5130 | 434-5123

    HGS Canada

    Metropolitan Place,
    99 Wyse Road, Suite 1300
    Dartmouth, NS B3A 4S5

    HGS Jamaica

    113/113 A Constant Spring Rd.,
    Kingston 10 Jamaica

    HGS USA

    HGS USA Corporate Headquarters
    4933 Lincoln Avenue
    Lisle, IL 60532
    Toll Free: 1-888-747-7911
    Fax: 630-968-7383

    india-location.png
    dubai-location.png
    uk-location.png
    philippines-location.png
    canada-location.png
    jamaica-location.png
    usa-location.png

    © 2019 HGS Ltd. All Rights Reserved.

    Campaign slider

    Read More

    How can you achieve HGS EPIC™ Social Care to drive real outcomes?

    Play Video

    Find out why HFS Research named HGS a Thought Leader in their Top 10 report

    HFS
    Read More

    Top Customer Experience Trends in 2019

    Read More

    Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization

    Read More

    Is your social media team protecting your brand?

    Frost