optimized customer experience | TeamHGS

What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Industry Solutions

Automotive

Banking, Financial, And Insurance

Consumer Electronics And Technology

Consumer packaged Goods

Healthcare

Public Sector

Retail

Telecom

Travel And Hospitality
Results
News & Resources
Why HGS
About us
Careers

Differentiating and Understanding Roadside Assistance in Emerging Markets

June 7, 2017 | business analytics

Disrupter 9: Connecting on an Emotional Level

December 14, 2016 | customer engagement

Disrupter 8 – Household Customer Service Approach: Using Predictive Analytics in Customer Service

November 30, 2016 | customer journey

Social Media Strategy: Answers from Our Industry Experts

Social Media Strategy: Answers from Our Industry Experts

November 2, 2016 | customer retention

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How can you achieve HGS EPIC™ Social Care to drive real outcomes?

Find out why HFS Research named HGS a Thought Leader in their Top 10 report

Top Customer Experience Trends in 2019

Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization

Is your social media team protecting your brand?