HGS Harvests Gold at CCW Awards Ceremony
July 12, 2017 | BPO
Customer Experience 2020, Part II: Digital Transformation that will Happen by 2020
April 19, 2017 | bots
Customer Experience Trend 1 : Intelligent Self-Service
March 1, 2017 | csat
What’s Next in CX: Top 10 Trends to Reduce Customer Effort in 2017
January 18, 2017 | Artificial Intelligence
CX Trends Forecast Disrupter No. 4: Strategic Self-Service
September 14, 2016 | csat
CX Trends Forecast Disrupter No. 3: Internet of Things
August 24, 2016 | custexp
Empowered CX: Mobile and Self-Service Takeaways from the Customer Response Summit
October 21, 2015 | Customer Experience
Digital Customer Engagement – the Science behind the Strategy
December 17, 2014 | digital customer
Right Here, Right Now – Harnessing the Power of Digital to Serve Your Customers
July 24, 2014 | advocacy