Boost CSAT, ESAT, retention, and savings with a Modern CX approach
March 12, 2021 | customer experience
HGS Harvests Gold at CCW Awards Ceremony
July 12, 2017 | BPO
Integrating Bots and Brains for Optimized CX
May 3, 2017 | Artificial Intelligence
Customer Experience 2020, Part II: Digital Transformation that will Happen by 2020
April 19, 2017 | bots
Customer Experience Trend 1 : Intelligent Self-Service
March 1, 2017 | csat
What’s Next in CX: Top 10 Trends to Reduce Customer Effort in 2017
January 18, 2017 | Artificial Intelligence
New Age BPO Partner: Financial Services
September 21, 2016 | BPO
CX Trends Forecast Disrupter No. 4: Strategic Self-Service
September 14, 2016 | csat
CX Trends Forecast Disrupter No. 3: Internet of Things
August 24, 2016 | custexp
How to Launch Web Self-Service: Insights from HGS Experts
June 22, 2016 | Customer Experience