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What Is the Cost of Web Chat?

 Web chat is estimated to cost less than a phone call or email, being perhaps the cheapest live customer channel, according to Contact Babel, in the "US Contact Center Decision-Makers' Guide (2017 - 10th edition). This major annual report studies the performance, operations, technology and HR aspects of US contact center operations with data compiled from a detailed structured questionnaire answered by 214 contact center managers and directors between March and June 2017.

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