Smarter Automation: 3 Elements of Good Governance
January 23, 2020 | automation
20/20 Vision: 9 Trends at the Heart of Tomorrow’s Healthcare
January 6, 2020 | Healthcare
Personalizing the Insurance Consumer Journey with a 360-Degree View
December 17, 2019 | business process outsourcing
Reflections on Optimized CX: Moments-of-Truth Matter
December 10, 2019 | customer experience
Outsourcing in Jamaica: Your Questions, Answered
November 26, 2019 | business process management
Evolving the Banking Consumer Journey: Experience to Meet Expectations
November 13, 2019 | banking
Trend 10: Expert Management of Increasing Business Complexity and Digital Transformation by BPOs
October 29, 2019 | business process outsourcing
How To Deliver EPIC Social Media Engagement?: Our HGS Pundits Weigh In
October 23, 2019 | social media
Blog
Consumer Journey: Improving Value One Interaction at a Time
April 10, 2019 | customer journey
Blog
Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots
February 12, 2019 | Business transformation
HGS Roundtable: Top Customer Experience (CX) Trends in 2019
January 9, 2019 | Customer Experience
WhatsApp: Have You Considered the CX Benefits?
August 30, 2018 | mobile apps
Blog
2018 Trend 5 - Artificial Intelligence (AI) and Customer Service
August 15, 2018 | automation
Do We Need A BPO Revolution?
August 7, 2018 | business management outsourcing
How to Create Epic Social Media Customer Service: Do You Have a Game Plan?
August 1, 2018 | social media
Blog
2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive
July 12, 2018 | business management outsourcing
Why Should You Consistently Check the Maturity of your Enterprise Information Security System?
July 9, 2018 | business process outsourcing
I See You: Staging Better CX, Using Video
June 20, 2018 | BPO
Blog
3 Ways Social Media Can Make (or Break) Your CX
June 11, 2018
Creating Brand Distinction, Optimizing CX with Channel Management
May 9, 2018 | BPO