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What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Industry Solutions

Automotive

Banking, Financial, And Insurance

Consumer Electronics And Technology

Consumer packaged Goods

Healthcare

Public Sector

Retail

Telecom

Travel And Hospitality
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customer journey

Consumer Journey: Improving Value One Interaction at a Time

April 10, 2019 | customer journey

Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots

February 12, 2019 | Business transformation

HGS Roundtable: Top Customer Experience (CX) Trends in 2019

January 9, 2019 | Customer Experience

WhatsApp: Have You Considered the CX Benefits?

August 30, 2018 | mobile apps

2018 Trend 5 - Artificial Intelligence (AI) and Customer Service

August 15, 2018 | automation

Do We Need A BPO Revolution?

August 7, 2018 | business management outsourcing

How to Create Epic Social Media Customer Service: Do You Have a Game Plan?

August 1, 2018 | social media

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive

2018 Trend 4: Emojis Make Digital Conversations More Emotional, Expressive

July 12, 2018 | business management outsourcing

Why Should You Consistently Check the Maturity of your Enterprise Information Security System?

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Why Should You Consistently Check the Maturity of your Enterprise Information Security System?

July 9, 2018 | business process outsourcing

I See You, Staging Better CX, Using Video

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I See You: Staging Better CX, Using Video

June 20, 2018 | BPO

3 Ways Social Media Can Make (or Break) Your CX

3 Ways Social Media Can Make (or Break) Your CX

June 11, 2018

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Creating Brand Distinction, Optimizing CX with Channel Management

May 9, 2018 | BPO

Ask the Experts: Predictions for the Future of Customer Experience

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Ask the Experts: Predictions for the Future of Customer Experience

May 2, 2018 | BPO

What Is Good Customer Service? Start with Answers to 5 Questions

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What Is Good Customer Service? Start with Answers to 5 Questions

April 25, 2018 | BPO

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How can you achieve HGS EPIC™ Social Care to drive real outcomes?

Find out why HFS Research named HGS a Thought Leader in their Top 10 report

Top Customer Experience Trends in 2019

Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization