20/20 Vision: 9 Trends at the Heart of Tomorrow’s Healthcare
January 6, 2020 | Healthcare
Jamaica Outsourcing Enhances CSAT: Here Are Two Key Ways
November 5, 2019 | business process outsourcing
Trend 7: Artificial Intelligence (AI) Will Augment Human Interaction
September 4, 2019 | Artificial Intelligence
Key Takeaways: Mastering Digital Channels to Manage and Fuel Exponential Growth
August 13, 2019 | business process outsourcing
Horizons Are Bright: BPO-Client IT Department Alignment in the Cloud Era
August 7, 2019 | Technology
How Can You Hyper-Personalize Customer Experience?
July 24, 2019 | analytics
Winning the AI Race: From RPA to Intelligent Automation
July 2, 2019 | business process management
Consumer Journey: Improving Value One Interaction at a Time
April 10, 2019 | customer journey
Trend 2: Ending the ‘Factory Floor’ Model of CX Engagement
March 27, 2019 | customer experience
Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots
February 12, 2019 | Business transformation
HGS Roundtable: Top Customer Experience (CX) Trends in 2019
January 9, 2019 | Customer Experience
Scaling, Sustaining Automation Success: Insights from Our Automation Experts
November 13, 2018 | automation
How Can Customer Service Add Value and Create Sales?
October 31, 2018 | customer care
Modern Outsourcing Is Driven By Insight And Partnership – Not Cost!
October 11, 2018 | business process outsourcing
Creating an Epic Social Media CX Strategy
October 1, 2018 | social media
To Chatbot or Not to Chatbot? The Conversation Continues
September 14, 2018 | chatbot
Checking in on the CX Industry Disrupters: RPA, AI, Blockchain
September 11, 2018 | robotic process automation
WhatsApp: Have You Considered the CX Benefits?
August 30, 2018 | mobile apps
What’s New in CX Automation? Our HGS Pundit Weighs In
August 29, 2018 | business process outsourcing
2018 Trend 5 - Artificial Intelligence (AI) and Customer Service
August 15, 2018 | automation
