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20/20 Vision: 9 Trends at the Heart of Tomorrow’s Healthcare

January 6, 2020 | Healthcare

Jamaica business process outsourcing

Jamaica Outsourcing Enhances CSAT: Here Are Two Key Ways

November 5, 2019 | business process outsourcing

Trend 7: Artificial Intelligence (AI) Will Augment Human Interaction

September 4, 2019 | Artificial Intelligence

Key Takeaways: Mastering Digital Channels to Manage and Fuel Exponential Growth

August 13, 2019 | business process outsourcing

Horizons Are Bright: BPO-Client IT Department Alignment in the Cloud Era

August 7, 2019 | Technology

How Can You Hyper-Personalize Customer Experience?

July 24, 2019 | analytics

Winning the AI Race: From RPA to Intelligent Automation

July 2, 2019 | business process management

customer journey

Consumer Journey: Improving Value One Interaction at a Time

April 10, 2019 | customer journey

Trend 2: Ending the ‘Factory Floor’ Model of CX Engagement

March 27, 2019 | customer experience

Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots

February 12, 2019 | Business transformation

HGS Roundtable: Top Customer Experience (CX) Trends in 2019

January 9, 2019 | Customer Experience

Scaling, Sustaining Automation Success: Insights from Our Automation Experts

November 13, 2018 | automation

Customer Service

How Can Customer Service Add Value and Create Sales?

October 31, 2018 | customer care

Modern Outsourcing Is Driven By Insight And Partnership – Not Cost!

October 11, 2018 | business process outsourcing

Creating a Legendary Social Media CX Strategy

Creating an Epic Social Media CX Strategy

October 1, 2018 | social media

To Chatbot or Not to Chatbot? The Conversation Continues

September 14, 2018 | chatbot

Checking in on the CX Industry Disrupters: RPA, AI, Blockchain

September 11, 2018 | robotic process automation

WhatsApp: Have You Considered the CX Benefits?

August 30, 2018 | mobile apps

What’s New in CX Automation? Our HGS Pundit Weighs In

August 29, 2018 | business process outsourcing

2018 Trend 5 - Artificial Intelligence (AI) and Customer Service

August 15, 2018 | automation

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