Blog | TeamHGS

What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

Learn More

Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

Learn More

Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

Learn More
Industry Solutions

Automotive

Banking, Financial, And Insurance

Consumer Electronics And Technology

Consumer packaged Goods

Healthcare

Public Sector

Retail

Telecom

Travel And Hospitality
Results
News & Resources
Why HGS
About us
Careers

Jamaica business process outsourcing

Blog

Jamaica Outsourcing Enhances CSAT: Here Are Two Key Ways

November 5, 2019 | business process outsourcing

Blog

5 Things HGS Learned Ramping our Work@Home Program

October 9, 2019 | work culture

CX Day Thoughts on Brand-behind-the-Brand Storytelling

September 30, 2019 | customer engagement

Using AI to Solve Problems and Surprise and Delight Your Consumers

Using AI to Solve Problems and Surprise and Delight Your Consumers

July 17, 2019 | Customer Experience

Trend 6: Social Media as Highest-Value Consumer Engagement Channel

July 3, 2019 | business process outsourcing

Engaged + Inspired Employees = Better Client, Customer Outcomes

June 12, 2019 | Customer Experience

HGS Trend 5: Smart Speakers Become Digital CX Voice Assistants

June 4, 2019 | business process outsourcing

How Can Work@Home Work for You?: Answers from an HGS Expert

May 29, 2019 | business process outsourcing

3 Ways Empathy is Still Important in CX

May 14, 2019 | business process outsourcing

HGS Trend 3: Customer Service Evolves To Answer Subscription Economy Needs

April 24, 2019 | customer experience

The Philippines As Contact Center Outsourcing Hub: 3 Key Advantages

April 17, 2019 | business process outsourcing

customer journey

Consumer Journey: Improving Value One Interaction at a Time

April 10, 2019 | customer journey

customer experience

HGS Trend 1: Meeting Extraordinary Expectations of Today’s Customers

March 6, 2019 | Customer Experience

HGS Offshoring Experts Shine Spotlight on the Philippines

February 27, 2019 | business process outsourcing

Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots

February 12, 2019 | Business transformation

Redefining the Customer Relationship through Social Media

January 16, 2019 | social media

HGS Roundtable: Top Customer Experience (CX) Trends in 2019

January 9, 2019 | Customer Experience

Remote Is on the Rise: Embracing Work@Home

December 12, 2018 | work culture

Omnichannel: Are We There Yet?

December 5, 2018 | omnichannel

Social Media

Best-in-Class Social Media Customer Care: What Our Experts Want You to Know

November 21, 2018 | social media

Campaign slider

How can you achieve HGS EPIC™ Social Care to drive real outcomes?

Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization

Is your social media team protecting your brand?