20/20 Vision: 9 Trends at the Heart of Tomorrow’s Healthcare
January 6, 2020 | Healthcare
Jamaica Outsourcing Enhances CSAT: Here Are Two Key Ways
November 5, 2019 | business process outsourcing
5 Things HGS Learned Ramping our Work@Home Program
October 9, 2019 | work culture
CX Day Thoughts on Brand-behind-the-Brand Storytelling
September 30, 2019 | customer engagement
Using AI to Solve Problems and Surprise and Delight Your Consumers
July 17, 2019 | Customer Experience
Trend 6: Social Media as Highest-Value Consumer Engagement Channel
July 3, 2019 | business process outsourcing
Engaged + Inspired Employees = Better Client, Customer Outcomes
June 12, 2019 | Customer Experience
HGS Trend 5: Smart Speakers Become Digital CX Voice Assistants
June 4, 2019 | business process outsourcing
How Can Work@Home Work for You?: Answers from an HGS Expert
May 29, 2019 | business process outsourcing
3 Ways Empathy is Still Important in CX
May 14, 2019 | business process outsourcing
HGS Trend 3: Customer Service Evolves To Answer Subscription Economy Needs
April 24, 2019 | customer experience
The Philippines As Contact Center Outsourcing Hub: 3 Key Advantages
April 17, 2019 | business process outsourcing
Consumer Journey: Improving Value One Interaction at a Time
April 10, 2019 | customer journey
HGS Trend 1: Meeting Extraordinary Expectations of Today’s Customers
March 6, 2019 | Customer Experience
HGS Offshoring Experts Shine Spotlight on the Philippines
February 27, 2019 | business process outsourcing
Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots
February 12, 2019 | Business transformation
Redefining the Customer Relationship through Social Media
January 16, 2019 | social media
HGS Roundtable: Top Customer Experience (CX) Trends in 2019
January 9, 2019 | Customer Experience
Remote Is on the Rise: Embracing Work@Home
December 12, 2018 | work culture
Omnichannel: Are We There Yet?
December 5, 2018 | omnichannel
