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Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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5 Things HGS Learned Ramping our Work@Home Program

October 9, 2019 | work culture

CX Day Thoughts on Brand-behind-the-Brand Storytelling

September 30, 2019 | customer engagement

Using AI to Solve Problems and Surprise and Delight Your Consumers

Using AI to Solve Problems and Surprise and Delight Your Consumers

July 17, 2019 | Customer Experience

Trend 6: Social Media as Highest-Value Consumer Engagement Channel

July 3, 2019 | business process outsourcing

Jamaica business process outsourcing

Jamaica Outsourcing Enhances CSAT: Here Are Two Key Ways

June 26, 2019 | business process outsourcing

Engaged + Inspired Employees = Better Client, Customer Outcomes

June 12, 2019 | Customer Experience

HGS Trend 5: Smart Speakers Become Digital CX Voice Assistants

June 4, 2019 | business process outsourcing

How Can Work@Home Work for You?: Answers from an HGS Expert

May 29, 2019 | business process outsourcing

3 Ways Empathy is Still Important in CX

May 14, 2019 | business process outsourcing

HGS Trend 3: Customer Service Evolves To Answer Subscription Economy Needs

April 24, 2019 | customer experience

The Philippines As Contact Center Outsourcing Hub: 3 Key Advantages

April 17, 2019 | business process outsourcing

customer journey

Consumer Journey: Improving Value One Interaction at a Time

April 10, 2019 | customer journey

customer experience

HGS Trend 1: Meeting Extraordinary Expectations of Today’s Customers

March 6, 2019 | Customer Experience

HGS Offshoring Experts Shine Spotlight on the Philippines

February 27, 2019 | business process outsourcing

Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots

February 12, 2019 | Business transformation

Redefining the Customer Relationship through Social Media

January 16, 2019 | social media

HGS Roundtable: Top Customer Experience (CX) Trends in 2019

January 9, 2019 | Customer Experience

Remote Is on the Rise: Embracing Work@Home

December 12, 2018 | work culture

Omnichannel: Are We There Yet?

December 5, 2018 | omnichannel

Social Media

Best-in-Class Social Media Customer Care: What Our Experts Want You to Know

November 21, 2018 | social media

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How can you achieve HGS EPIC™ Social Care to drive real outcomes?

Find out why HFS Research named HGS a Thought Leader in their Top 10 report

Top Customer Experience Trends in 2019

Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization