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Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Run operations efficiently and cost-effectively by optimizing front and back office processes.

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With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Trend 8: Data Analytics Are Everywhere

September 23, 2019 | customer analytics

How Fast Should Brands Respond to Social Media?

August 21, 2019 | social media

How Can You Hyper-Personalize Customer Experience?

July 24, 2019 | analytics

Winning the AI Race: From RPA to Intelligent Automation

July 2, 2019 | business process management

3 Ways Empathy is Still Important in CX

May 14, 2019 | business process outsourcing

HGS Trend 4: Brand New Capabilities Are Required to Address Consumers

May 8, 2019 | business process outsourcing

customer journey

Consumer Journey: Improving Value One Interaction at a Time

April 10, 2019 | customer journey

Trend 2: Ending the ‘Factory Floor’ Model of CX Engagement

March 27, 2019 | customer experience

Epic Social Media Customer Service: It’s a Journey

March 19, 2019 | social media

Meeting Customers at the Intersection of Experience and Marketing

March 13, 2019 | customer experience

Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots

February 12, 2019 | Business transformation

HGS Roundtable: Top Customer Experience (CX) Trends in 2019

January 9, 2019 | Customer Experience

Customer Service

How Can Customer Service Add Value and Create Sales?

October 31, 2018 | customer care

Trend 7: Smart Bots&Brains™ Strategy Is at the Heart of CX Transformation

Trend 7: Smart Bots&Brains™ Strategy Is at the Heart of CX Transformation

October 17, 2018 | DigiCX

Modern Outsourcing Is Driven By Insight And Partnership – Not Cost!

October 11, 2018 | business process outsourcing

How Are Messaging Solutions Transforming CX? Our Messaging Expert Shares Insights

October 10, 2018 | digital channels

Creating a Legendary Social Media CX Strategy

Creating an Epic Social Media CX Strategy

October 1, 2018 | social media

Blog

To Chatbot or Not to Chatbot? The Conversation Continues

September 14, 2018 | chatbot

WhatsApp: Have You Considered the CX Benefits?

August 30, 2018 | mobile apps

2018 Trend 5 - Artificial Intelligence (AI) and Customer Service

August 15, 2018 | automation

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How can you achieve HGS EPIC™ Social Care to drive real outcomes?

Find out why HFS Research named HGS a Thought Leader in their Top 10 report

Top Customer Experience Trends in 2019

Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization