Smarter Automation: 3 Elements of Good Governance
January 23, 2020 | automation
20/20 Vision: 9 Trends at the Heart of Tomorrow’s Healthcare
January 6, 2020 | Healthcare
Trend 8: Data Analytics Are Everywhere
September 23, 2019 | customer analytics
How Fast Should Brands Respond to Social Media?
August 21, 2019 | social media
Blog
How Can You Hyper-Personalize Customer Experience?
July 24, 2019 | analytics
Winning the AI Race: From RPA to Intelligent Automation
July 2, 2019 | business process management
3 Ways Empathy is Still Important in CX
May 14, 2019 | business process outsourcing
HGS Trend 4: Brand New Capabilities Are Required to Address Consumers
May 8, 2019 | business process outsourcing
Consumer Journey: Improving Value One Interaction at a Time
April 10, 2019 | customer journey
Trend 2: Ending the ‘Factory Floor’ Model of CX Engagement
March 27, 2019 | customer experience
Epic Social Media Customer Service: It’s a Journey
March 19, 2019 | social media
Meeting Customers at the Intersection of Experience and Marketing
March 13, 2019 | customer experience
Blog
Talking Transformation EPISODE 1: Today’s Digital Customer Experience: Realizing the Promise of Messaging and Bots
February 12, 2019 | Business transformation
HGS Roundtable: Top Customer Experience (CX) Trends in 2019
January 9, 2019 | Customer Experience
How Can Customer Service Add Value and Create Sales?
October 31, 2018 | customer care
Trend 7: Smart Bots&Brains™ Strategy Is at the Heart of CX Transformation
October 17, 2018 | DigiCX
Modern Outsourcing Is Driven By Insight And Partnership – Not Cost!
October 11, 2018 | business process outsourcing
How Are Messaging Solutions Transforming CX? Our Messaging Expert Shares Insights
October 10, 2018 | digital channels
Blog
Creating an Epic Social Media CX Strategy
October 1, 2018 | social media
To Chatbot or Not to Chatbot? The Conversation Continues
September 14, 2018 | chatbot