Pre-Pay, Post-Pay, and Blended Payment Integrity: Prevention Worth the Cure
August 28, 2019 | Healthcare
How Fast Should Brands Respond to Social Media?
August 21, 2019 | social media
Key Takeaways: Mastering Digital Channels to Manage and Fuel Exponential Growth
August 13, 2019 | business process outsourcing
Horizons Are Bright: BPO-Client IT Department Alignment in the Cloud Era
August 7, 2019 | Technology
Pulse Check on Healthcare Delivery Transformation
July 31, 2019 | Healthcare
How Can You Hyper-Personalize Customer Experience?
July 24, 2019 | analytics
Using AI to Solve Problems and Surprise and Delight Your Consumers
July 17, 2019 | Customer Experience
Trend 6: Social Media as Highest-Value Consumer Engagement Channel
July 3, 2019 | business process outsourcing
Winning the AI Race: From RPA to Intelligent Automation
July 2, 2019 | business process management
3 Ways Collaborative Care Can Drive Better Outcomes
June 19, 2019 | Healthcare
Engaged + Inspired Employees = Better Client, Customer Outcomes
June 12, 2019 | Customer Experience
HGS Trend 5: Smart Speakers Become Digital CX Voice Assistants
June 4, 2019 | business process outsourcing
How Can Work@Home Work for You?: Answers from an HGS Expert
May 29, 2019 | business process outsourcing
3 Effective Ways to Enhance Customer Experience Using Cognitive and Analytics Solutions
May 22, 2019 | analytics
3 Ways Empathy is Still Important in CX
May 14, 2019 | business process outsourcing
HGS Trend 4: Brand New Capabilities Are Required to Address Consumers
May 8, 2019 | business process outsourcing
Volume-to-Value Shift Drives Surge in Demand for Revenue Cycle Management Outsourcing
May 1, 2019 | Healthcare
HGS Trend 3: Customer Service Evolves To Answer Subscription Economy Needs
April 24, 2019 | customer experience
The Philippines As Contact Center Outsourcing Hub: 3 Key Advantages
April 17, 2019 | business process outsourcing
Consumer Journey: Improving Value One Interaction at a Time
April 10, 2019 | customer journey
