Client Testimonials

FMCG Giant

Customers develop strong relationships with our brands. HGS is helping us understand how those relationships are formed and how they can be nurtured. We've outsourced the care line before, but never found a supplier that shared our vision or our determination to extend the art of the possible. HGS not only understands our vision, but has creative ideas about how we can make it real.
Global Customer Engagement Director

Fortune 500 Hospitality Company

This is truly a testament of your commitment to your customers and building strong partnerships with reputable brands that have earned your trust. We are pleased to have been a partner of HGS since 2007, it has been a great six years of service. We are proud that you have represented us to more than 6 million of our customers.
Head of Customer Service

UK Public Sector Department

I wanted to thank those at HGS for managing this recent busy period. Particular credit must go to the employees, who have of course experienced the brunt of things. Please pass on our thanks and ensure that the advisors are aware of how much we appreciate their hard-work.
Head - Engagement Services

Fortune 500 Consumer Electronics Company

We appreciate the product knowledge that the employees have with our products and the push to adapt to new technologies like web chat.
Customer Services and Processing

India's Leading Telecommunications Provider

Team HGS is a crucial partner in journey towards customer delight for us. They have continually shown their diligence and relentless approach for serving our customers... The HGS team claimed the Bihar CEO Trophy Award in FY 2013-2014, which is purely awarded on customer centric KPIs.
Head - Customer Services