Prepare and protect:
Coping with COVID-19

An HGS webinar series

Resilience and readiness

The COVID-19 pandemic has created a unique set of challenges as employers strive to support their workforce and customers. Our three-part webinar series helps organizations stay informed and ramp up their readiness in addressing critical issues ranging from work-at-home models to chatbot and channel guidance strategies to social customer care and engagement. Plan now to attend our webinar series to make sure your organization remains ready and resilient when coping with COVID-19.

Chatbots and channel guidance

With the impacts of COVID-19, service leaders need the ability to quickly address commonly asked questions, reduce hold time, route calls more effectively, and augment live agent support. Register for this webinar hosted by Execs in the Know to learn how you can quickly and effectively implement bots and channel guidance strategy to help alleviate service pain points.

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Navigating global impacts to your CX strategy: Bots and channel guidance

March 31, 2020, 1 pm EDT

Featuring: Virgil Wong, HGS Global Practice Head, VP, Digital Experience/Creative

Social customer care

Navigating the new normal during the COVID-19 health crisis is resulting in customers increasingly turning to brands in social media to resolve challenges and distribute accurate information. Sending the right messages and responding appropriately is more important than ever. In this webinar, learn how to stay ahead of customer expectations, keep your business in the know and leverage today’s technology.

Steps to navigate social media during a crisis

April 09, 2020, 10:30 CST

Amanda Sternquist, HGS Digital Director of Global Social Care Practice

Global outsourcing

Global impacts of COVID-19 are creating significant changes for outsourcing providers. From geographical footprints to volume fluctuations to multiple operating models, learn how global outsourcers are approaching key considerations to support your organization in these unprecedented times. Register today for the webinar hosted by Execs in the Know.

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Navigating global impacts to your CX strategy: A global outsourcing perspective

April 14, 2020, 1 pm EDT

Featuring: Chris DeLambo, HGS SVP Business Development, Customer Experience Transformation

Work at home

The coronavirus pandemic has prompted many organizations to support some or all of their CX teams via a work-at-home program in order to adhere to social distancing practices. Join the webinar hosted by Execs in the Know to learn how to successfully launch a work-at-home program to manage and sustain your CX teams.

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Managing and optimizing your work-at-home program in a crisis

April 23, 2020, 1 pm EDT

Featuring: Marco Colaiacovo, HGS Work-at-Home Leader

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