Prepare and protect:
Coping with COVID-19
An HGS webinar series
Resilience and readiness
The COVID-19 pandemic has created a unique set of challenges as employers strive to support their workforce and customers. Our three-part webinar series helps organizations stay informed and ramp up their readiness in addressing critical issues ranging from work-at-home models to chatbot and channel guidance strategies to social customer care and engagement. Plan now to attend our webinar series to make sure your organization remains ready and resilient when coping with COVID-19.
Chatbots and channel guidance
With the impacts of COVID-19, service leaders need the ability to quickly address commonly asked questions, reduce hold time, route calls more effectively, and augment live agent support. Register for this webinar hosted by Execs in the Know to learn how you can quickly and effectively implement bots and channel guidance strategy to help alleviate service pain points.
Navigating global impacts to your CX strategy: Bots and channel guidance
March 31, 2020, 1 pm EDT
Featuring: Virgil Wong, HGS Global Practice Head, VP, Digital Experience/Creative
Steps to navigate social media during a crisis
April 09, 2020, 10:30 CST
Amanda Sternquist, HGS Digital Director of Global Social Care Practice
Navigating global impacts to your CX strategy: A global outsourcing perspective
April 14, 2020, 1 pm EDT
Featuring: Chris DeLambo, HGS SVP Business Development, Customer Experience Transformation
Work at home
The coronavirus pandemic has prompted many organizations to support some or all of their CX teams via a work-at-home program in order to adhere to social distancing practices. Join the webinar hosted by Execs in the Know to learn how to successfully launch a work-at-home program to manage and sustain your CX teams.
Managing and optimizing your work-at-home program in a crisis
April 23, 2020, 1 pm EDT
Social customer care
Navigating the new normal during the COVID-19 health crisis is resulting in customers increasingly turning to brands in social media to resolve challenges and distribute accurate information. Sending the right messages and responding appropriately is more important than ever. In this webinar, learn how to stay ahead of customer expectations, keep your business in the know and leverage today’s technology.