Credentials

AWARDS WE'VE WON

2016

  • Frost & Sullivan
    Best Practices Award
     
  • Best Use of Technology in Customer Service 
  • Sales Support Practice of the Year  
  • Outsourcing Partnership of the Year  
  • Best Self Service Technology of the Year  

2015

  • Best Medium Outsourced Contact Center 
  • Best Outsourcing Partnership 
  • Best Customer Service for Small Center 
  • Best in Customer Service 
  • Best Large Contact Center
  • Best Medium Contact Center
  • Customer Service Department of the Year

  • Best Outsourcing Partnership

2014

  • Customer Service Department of the Year
    - International Business Awards
  • Best Large Contact Centre
    - European Call Centre and Customer Service Awards
  • Best Outsourcing Partnership Finalist
    - CCA Global Excellence Awards
  • Customer Service Department of the Year
     
  • Best 20 Companies
    Healthcare
  • Best 20 Leaders
    Transaction Processing Services
  • Best 20 Leaders
    Customer Relationship Management
  • Best 10 Leaders
    Healthcare
  • Best 20 Leaders
    Retail & Consumer Goods
  • Best 20 Leaders
    Telecommunications
  • Best 10 Leaders
    Southeast Asia
  • Best 20 Companies
    Canada

2013

  • Best Mid-sized Contact Centre
    - Global Contact Center World Awards
  • Best Outsourcing Partnership Finalist
    - CCA Global Excellence Awards
  • Best Outsourced Provider
    - Call Center Excellence
  • Best Outsourced Provider Runner Up
    - Call Center Week
  • UK North West Employer of the Year

2012

  • Partner of the Year
    - Airtel (3 times in the last 6 years)

2011

  • 200 Best Under a Billion
    - Forbes Asia

2010

  • Ranked #2 in the "Best Global Call Center" category
    - Global Services Awards - Global Services Media, 2010

AWARDS WE'VE HELPED OUR CLIENTS WIN

  • 2013

    Ranked 11th in Top 50 Companies for Customer Service
  • 2012

    SQM Award for Call Centre of the Year Finalist
  • 2011

    SQM Award for Highest CSAT Credit Card Industry
  • 2009

    SQM Award for Highest CSAT Telecom Industry
  • 2007

    SQM Award for Most Improved FCR / CSAT Award

QUALITY CERTIFICATION

ISO 9001:2008

ISO 27001:2013

HIPAA - Health Insurance

GLBA

SAS 70 - Type I & II

Six Sigma Process Improvement

eSCM-SP 5