DGM- Quality, Business Excellence, Bangalore


Key areas of responsibilities:
•    Manage and execute high impact business / organizational projects which are cross functional in nature.
•    Generate business impact / client value adds through Continual Improvement initiatives or transformational  thought process
•    Support all geographies in Continual Improvement initiatives.
•    Support all other Business Excellence initiatives e.g. CSAT, Internal Customers Satisfaction (ICSAT), Operations Self Assessments (Health checks), implementation of Transition Methodology.
•    Alignment of organizational metrics to Excellence frameworks.
•    Implement strong governance to address Operations Quality and Improvement projects and initiatives.
•    Build team capability.
•    Six Sigma Black Belt certified Must

Desired skill sets:
•    Strong Program management skills. 
•    Sound knowledge and implementation experience of Excellence models (eSCM, EFQM, Malcolm Balridge, CMM etc.).
•    Knowledge of ISO9000, ISO27000, HIPAA is added advantage.
•    Work experience as Quality consultants will be an added advantage.
•    Capability to train and conduct workshops in Business Excellence.
•    Ability to identify process re-engineering requirements against end to end service provisioning.
•    Ability to work across various geographies.
•    Customer facing and interaction abilities.
•    Should be willing to work in Night shifts.

Interested candidates, please share your profiles to indiacareers@teamhgs.com
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