DGM- Quality, Business Excellence, Bangalore

Department: 
Quality
Key areas of responsibilities: •    Manage and execute high impact business / organizational projects which are cross functional in nature. •    Generate business impact / client value adds through Continual Improvement initiatives or transformational  thought process •    Support all geographies in Continual Improvement initiatives. •    Support all other Business Excellence initiatives e.g. CSAT, Internal Customers Satisfaction (ICSAT), Operations Self Assessments (Health checks), implementation of Transition Methodology. •    Alignment of organizational metrics to Excellence frameworks. •    Implement strong governance to address Operations Quality and Improvement projects and initiatives. •    Build team capability. •    Six Sigma Black Belt certified Must Desired skill sets: •    Strong Program management skills.  •    Sound knowledge and implementation experience of Excellence models (eSCM, EFQM, Malcolm Balridge, CMM etc.). •    Knowledge of ISO9000, ISO27000, HIPAA is added advantage. •    Work experience as Quality consultants will be an added advantage. •    Capability to train and conduct workshops in Business Excellence. •    Ability to identify process re-engineering requirements against end to end service provisioning. •    Ability to work across various geographies. •    Customer facing and interaction abilities. •    Should be willing to work in Night shifts. Interested candidates, please share your profiles to indiacareers@teamhgs.com Don't forget to mention DGM- Quality, Bangalore in subject line