Automotive | TeamHGS

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What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Industry Solutions

Automotive

Banking & Financial

Consumer Electronics & Technology

Consumer packaged Goods

Healthcare

Insurance

Public Sector

Retail & ecommerce

Telecom

Travel & Hospitality
Results
News & Resources
Why HGS
About us
Careers

AUTOMOTIVE

Using Solutions to Personalize the Driver Customer Experience

We Keep Your Drivers Moving Forward

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Our Areas of Expertise

Emergency Roadside Service

Provide real-time access to each roadside event

Rideshare Companies

Transform your mobile CX using messaging

Photo of image Car Rental Reservations & Support

Car Rental
Companies

Offer on-the-go text message customer service

Photo of image Dealer & Fleet Management

OEM & Dealerships

Convert web visitors into test drive appointments

SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE

BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

Design a digital CX and journey that is human

Solutions

Consumer Journey Mapping & Design Workshops
Data + Analytics

BUSINESS PROBLEMS

Auto Shopper Lead Generation

Solutions

Lead Generation Experts
Digital Experience
Data + Analytics

BUSINESS PROBLEMS

Brand Awareness

Solutions

Digital Experience
Marketing Tech + Services

BUSINESS PROBLEMS

Brand Reputation

Solutions

HGS EPIC™ Social Care

CASE STUDY

Forging Personal, Unforgettable Connections with Luxury Goods Consumers

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Converting 80% of SMS Contacts to Leads for Auto Shopping Website

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BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

Auto Loans & Vehicle Purchase

Solutions

Sales Professionals
Digital Experience
Data & Analytics

BUSINESS PROBLEMS

Rideshare Membership Enrollment

Solutions

Sales Professionals
Digital Experience
Data & Analytics

BUSINESS PROBLEMS

Auto Rental Reservations

Solutions

Reservation Specialists
Digital Experience
Data + Analytics
Intelligent Automation

BUSINESS PROBLEMS

Aftermarket sales

Solutions

Sales Professionals
Digital Experience
Data + Analytics

CASE STUDY

HGS Supports Car-Sharing Success: Growing to More than 1 Million Members

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BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

Auto Loan Collections & Payment Plans

Solutions

Collections Professionals
Campaign Management

BUSINESS PROBLEMS

Auto Loan Bill Generation & Dispatch

Solutions

HGS Business Process Optimization

CASE STUDY

Support for CSAT and Customer Complaint Resolution for a Major Automotive Manufacturer

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BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

Auto Insurance Policy Servicing

Solutions

Customer Care Ambassadors
Digital Experience
Data + Analytics

BUSINESS PROBLEMS

Automotive Insurance Claims Management

Solutions

Customer Care Ambassadors
Digital Experience
Data + Analytics
Intelligent Automation

BUSINESS PROBLEMS

Rideshare Customer Support

Solutions

Customer Care Ambassadors
Digital Experience
Data + Analytics
Intelligent Automation

BUSINESS PROBLEMS

Emergency Roadside Services

Solutions

Digital Dispatch System
Data + Analytics
Intelligent Automations

BUSINESS PROBLEMS

Dealer & Fleet Management

Solutions

Digital Dispatch System
Data + Analytics
Intelligent Automations

BUSINESS PROBLEMS

Recalls

Solutions

Customer Care Professionals
Campaign Management
Data + Analytics
Appointment Scheduling

BUSINESS PROBLEMS

Construction Equipment & Parts Manufacturer Support

Solutions

Customer Care Professionals
Data + Analytics for Inventory Management

CASE STUDY

Customer Complaint Resolution and Support for a Major Indian Automobile Manufacturer

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CSAT Improvement and Better Data Insights for a Major Indian Construction Equipment Manufacturer

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BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

Automotive Maintenance Scheduling

Solutions

Customer Care Professionals
Digital Experience
Data + Analytics
Intelligent Automation

BUSINESS PROBLEMS

Automotive Warranty Support

Solutions

Customer Care Professionals
Digital Experience
Data + Analytics
Intelligent Automation

CASE STUDY

Providing High Quality, Competitive Contact Center Solutions for an Automobile Major

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BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

Member Cancellations Retention

Solutions

Retention Professionals
Data + Analytics

BUSINESS PROBLEMS

Lease Renewals

Solutions

Sales Professionals
Digital Experience
Data + Analytics
Marketing Tech + Services

BUSINESS PROBLEMS

Online Reputation & Reviews Management

Solutions

HGS EPIC™ Social Care

BUSINESS PROBLEMS

CSAT & NPS Surveys

Solutions

Data + Analytics
Digital Experience

CASE STUDY

Creating a Positive Brand Perception for a Luxury Automotive Brand

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See How We're Disrupting the Emergency Roadside Service Industry Using A Digital Dispatch System & Bots

Providing real-time access via GPS to each roadside event as it happens, while reducing Averge Handle Time from 10-14 minutes using an agent to under 1 minute using a bot.

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Automotive Thought Leadership & Resources

Case Study

Case Study

HGS Supports Car-Sharing Success: Growing to More than 1 Million Members

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Case Study

Case Study

Converting 80% of SMS Contacts to Leads for Auto Shopping Website

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White Paper

Digital Transformation for Contact Centers

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e-book

e-book

Top 10 CX Trends of 2020

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Personalized Connection For A

Luxury Brand Experience

How do you create a better customer experience for high-income individuals?

With white glove service, of course. Learn how HGS created a seamless channel communication between a luxury automaker and its clientele that maintained the brand's stellar reputation at every touch point.

Learn How