AUTOMOTIVE
Using Solutions to Personalize the Driver Customer Experience
We Keep Your Drivers Moving Forward
Our Areas of Expertise
Emergency Roadside Service
Provide real-time access to each roadside event
Rideshare Companies
Transform your mobile CX using messaging
Car Rental
Companies
Offer on-the-go text message customer service
OEM & Dealerships
Convert web visitors into test drive appointments
SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE
BUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Design a digital CX and journey that is humanSolutions
- Consumer Journey Mapping & Design Workshops
- Data + Analytics
BUSINESS PROBLEMS
Auto Shopper Lead GenerationSolutions
- Lead Generation Experts
- Digital Experience
- Data + Analytics
BUSINESS PROBLEMS
Brand Awareness
BUSINESS PROBLEMS
Brand Reputation
Solutions
CASE STUDY
Forging Personal, Unforgettable Connections with Luxury Goods Consumers
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Converting 80% of SMS Contacts to Leads for Auto Shopping Website
Learn moreBUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Auto Loans & Vehicle PurchaseSolutions
- Sales Professionals
- Digital Experience
- Data & Analytics
BUSINESS PROBLEMS
Rideshare Membership EnrollmentSolutions
- Sales Professionals
- Digital Experience
- Data & Analytics
BUSINESS PROBLEMS
Auto Rental ReservationsSolutions
- Reservation Specialists
- Digital Experience
- Data + Analytics
- Intelligent Automation
BUSINESS PROBLEMS
Aftermarket salesSolutions
- Sales Professionals
- Digital Experience
- Data + Analytics
CASE STUDY
HGS Supports Car-Sharing Success: Growing to More than 1 Million Members
Learn moreBUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Auto Loan Collections & Payment PlansSolutions
- Collections Professionals
- Campaign Management
BUSINESS PROBLEMS
Auto Loan Bill Generation & DispatchSolutions
CASE STUDY
Support for CSAT and Customer Complaint Resolution for a Major Automotive Manufacturer
Learn moreBUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Auto Insurance Policy ServicingSolutions
- Customer Care Ambassadors
- Digital Experience
- Data + Analytics
BUSINESS PROBLEMS
Automotive Insurance Claims ManagementSolutions
- Customer Care Ambassadors
- Digital Experience
- Data + Analytics
- Intelligent Automation
BUSINESS PROBLEMS
Rideshare Customer SupportSolutions
- Customer Care Ambassadors
- Digital Experience
- Data + Analytics
- Intelligent Automation
Solutions
- Digital Dispatch System
- Data + Analytics
- Intelligent Automations
BUSINESS PROBLEMS
Dealer & Fleet ManagementSolutions
- Digital Dispatch System
- Data + Analytics
- Intelligent Automations
BUSINESS PROBLEMS
RecallsSolutions
- Customer Care Professionals
- Campaign Management
- Data + Analytics
- Appointment Scheduling
BUSINESS PROBLEMS
Construction Equipment & Parts Manufacturer SupportSolutions
- Customer Care Professionals
- Data + Analytics for Inventory Management
CASE STUDY
Customer Complaint Resolution and Support for a Major Indian Automobile Manufacturer
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CSAT Improvement and Better Data Insights for a Major Indian Construction Equipment Manufacturer
Learn moreBUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Automotive Maintenance SchedulingSolutions
- Customer Care Professionals
- Digital Experience
- Data + Analytics
- Intelligent Automation
BUSINESS PROBLEMS
Automotive Warranty SupportSolutions
- Customer Care Professionals
- Digital Experience
- Data + Analytics
- Intelligent Automation
CASE STUDY
Providing High Quality, Competitive Contact Center Solutions for an Automobile Major
Learn moreBUSINESS PROBLEMS
SOLUTION
BUSINESS PROBLEMS
Member Cancellations RetentionSolutions
- Retention Professionals
- Data + Analytics
BUSINESS PROBLEMS
Lease RenewalsSolutions
- Sales Professionals
- Digital Experience
- Data + Analytics
- Marketing Tech + Services
BUSINESS PROBLEMS
Online Reputation & Reviews ManagementSolutions
- HGS EPIC™ Social Care
BUSINESS PROBLEMS
CSAT & NPS SurveysSolutions
- Data + Analytics
- Digital Experience
CASE STUDY
Creating a Positive Brand Perception for a Luxury Automotive Brand
Learn moreSee How We're Disrupting the Emergency Roadside Service Industry Using A Digital Dispatch System & Bots
Providing real-time access via GPS to each roadside event as it happens, while reducing Averge Handle Time from 10-14 minutes using an agent to under 1 minute using a bot.
Automotive Thought Leadership & Resources
Case Study
HGS Supports Car-Sharing Success: Growing to More than 1 Million Members
Learn more
Case Study
