Today's automotive industry is navigating complex challenges: increased market competition, shrinking margins, and an ever-higher bar for customer service delivery.
We Keep Your Drivers Moving Forward
Solutions That Innovate the Driver Journey
Consideration
- Web and mobile experience design
- Search engine optimization, search engine marketing, social media marketing
- Segmenting/targeting and programmatic ads
- Data-driven digital marketing & insights
- Online reputation
Visit website or Dealership
- Voice/chat with co-browse for lead generation
- Show-and-sell app
- Test drive app setting, with SMS reminders and survey
- Cross-sell/up-sell
- Inventory locator
- Quote management
Buy, Lease or Reserve
- SMS alerts for vehicle pick up
- Virtual assistants for reservations
- Owner registration
- Automated marketing messages
Drive
- Auto text for dealer or company satisfaction survey
- 24/7/365 digital roadside emergency service
- In car concierge services
Make a Payment or Subscribe
- Voice for lease or finance payment collections
- Voice for disputes management
- SMS bill pay reminders
- Self-service portals
- Automation for billing, invoicing, back office
Service or Warranty
- Appointment scheduling for dealers via phone or self service
- SMS appt reminders
- Dealer parts inventory
- Recall management
- Back office for warranty claims and mgmt
Reviews or Renew
- Customer Loyalty Campaigns
- Voice For Lease Or Membership Renewals
- Churn Predictive Analytics
- Text And Speech Analytics For VOC
- Social Care And Moderation
Automotive Solutions
Operational Efficiency
Owner Registration, Dealer Parts Inventory, Warrenty Claims, Technical, Automotive Customer Journey Mapping, Predictive Modeling, Analytic Services
We ensure that all team members have a hands-on understanding of each product, supported by emotional intelligence and technical ability to engage with end customers through multiple channels like IVR, email, chat, SMS, and social media.
Concierge Services
Premium Brand Vehicle Connected Services, In Car Support, Growth And Retention, Repurchase Sales, Offlease Renewal, Dealer Service And Appointment Setting, Retention Program Design
Successfully steer optimized CX by catering to customer preference with a robust customer CRM, innovative knowledge base, and analytics to map customer behavior and enabling services excellence that shows in CSAT and NPS increase.
Customer Loyalty
Customer Loyalty Campaigns, End of Lease, Automotive Recall Management, Omnichannel Customer, Analytics, Digital Marketing
We support the entire customer lifecycle, ultimately building brand awareness and affinity with customized support and offerings, and the right answer, fast.
Emergency Roadside Service
In the past, traditional emergency roadside services (ERS) solutions lacked transparency. Hidden fees and poor visibility into billing left many transportation companies with cost overruns and an inability to accurately budget.
With HGS Emergency Roadside Service, flat-rate pricing is guaranteed for the life of the contract, which you can count on in your corporate planning. We give you the certainty to plan your ERS budget by knowing the cost of each service type, listed in advance, and a national rate that will not change for the life of the contract.
We manage the risk. If service costs exceed the national rate, it’s on our team, not you.
Driving Success in the Automotive Industry
See what our solutions can do when they are unleashed on the open road
Converting 80% of SMS Contacts to Leads for Auto Shopping Website
In 2017, customers of an up-and-coming automotive shopping website were experiencing
Optimize Your CX For
Instant Impact To
Your
Bottom
Line
