AUTOMOTIVE
Using Solutions to Personalize the Driver Customer Experience
We Keep Your Drivers Moving Forward
Our Areas of Expertise
Emergency Roadside Service
Provide real-time access to each roadside event
Rideshare Companies
Transform your mobile CX using messaging
Car Rental
Companies
Offer on-the-go text message customer service
OEM & Dealerships
Convert web visitors into test drive appointments
SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE
Business problems
Solutions
Business problems
Design a digital CX and journey that is human
Solutions
Business problems
Auto Shopper Lead Generation
Solutions
Business problems
Brand Awareness
Business problems
Brand Reputation
Solutions
Case study
Forging Personal, Unforgettable Connections with Luxury Goods Consumers
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Converting 80% of SMS Contacts to Leads for Auto Shopping Website
Learn moreBusiness problems
Solutions
Business problems
Auto Loans & Vehicle Purchase
Solutions
Business problems
Rideshare Membership Enrollment
Solutions
Business problems
Auto Rental Reservations
Solutions
- Reservation Specialists
- Digital Experience
- Data + Analytics
- Intelligent Automation
Business problems
Aftermarket Sales
Solutions
- Sales Professionals
- Digital Experience
- Data + Analytics
Case study
HGS Supports Car-Sharing Success: Growing to More than 1 Million Members
Learn moreBusiness problems
Solutions
Business problems
Auto Loan Collections & Payment Plans
Solutions
- Collections Professionals
- Campaign Management
Business problems
Auto Loan Bill Generation & Dispatch
Solutions
Case study
Support for CSAT and Customer Complaint Resolution for a Major Automotive Manufacturer
Learn moreBusiness problems
Solutions
Business problems
Auto Insurance Policy Servicing
Solutions
- Customer Care Ambassadors
- Digital Experience
- Data + Analytics
Business problems
Automotive insurance claims management
Solutions
- Customer Care Ambassadors
- Digital Experience
- Data + Analytics
- Intelligent Automation
Business problems
Rideshare Customer Support
Solutions
- Customer care ambassadors
- Digital experience
- Data + analytics
- Intelligent automation
Business problems
Solutions
- Digital dispatch system
- Data + analytics
- Intelligent automation
Business problems
Dealer & Fleet Management
Solutions
- Digital dispatch system
- Data + analytics
- Intelligent automation
Business problems
Recalls
Solutions
- Customer care professionals
- Campaign management
- Data + analytics
- Appointment scheduling
Business problems
Construction Equipment & Parts Manufacturer Support
Solutions
- Customer care professionals
- Data + analytics for inventory management
Case study
Customer Complaint Resolution and Support for a Major Indian Automobile Manufacturer
Learn more
CSAT Improvement and Better Data Insights for a Major Indian Construction Equipment Manufacturer
Learn moreBusiness problems
Solutions
Business problems
Automotive maintenance scheduling
Solutions
- Customer care professionals
- Digital experience
- Data + analytics
- Intelligent automation
Business problems
Automotive warranty support
Solutions
- Customer care professionals
- Digital experience
- Data + analytics
- Intelligent automation
Case study
Providing High Quality, Competitive Contact Center Solutions for an Automobile Major
Learn moreBusiness problems
Solutions
Business problems
Member cancellations retention
Solutions
- Retention professionals
- Data + analytics
Business problems
Lease renewals
Solutions
- Sales professionals
- Digital experience
- Data + analytics
- Marketing analytics
Business problems
CSAT & NPS® Surveys
Solutions
- Data + analytics
- Digital experience
Case study
Creating a Positive Brand Perception for a Luxury Automotive Brand
Learn moreSee How We're Disrupting the Emergency Roadside Service Industry Using A Digital Dispatch System & Bots
Providing real-time access via GPS to each roadside event as it happens, while reducing Average Handle Time from 10-14 minutes using an agent to under 1 minute using a bot.
Automotive Thought Leadership & Resources
Case Study
HGS Supports Car-Sharing Success: Growing to More than 1 Million Members
Learn more
Case Study
