Automotive

Today's automotive industry is navigating complex challenges: increased market competition, shrinking margins, and an ever-higher bar for customer service delivery.

We Keep Your Drivers Moving Forward


Solutions That Innovate the Driver Journey

Consideration
Consideration
  • Web and mobile experience design
  • Search engine optimization, search engine marketing, social media marketing
  • Segmenting/Targeting and programmatic ads
  • Data-driven digital marketing & insights
  • Online reputation
Visit website or Dealership
Visit website or Dealership
  • Voice/Chat With co-browse for lead generation
  • Show and sell app
  • Test drive app Setting, with SMS reminders and survey
  • Cross-sell/Up-sell
  • Inventory locator
  • Quote management
Buy, Lease or Reserve
Buy, Lease or Reserve
  • SMS alerts for vehicle pick up
  • Virtual assistants for reservations
  • Owner registration
  • Automated marketing messages
Drive
Drive
  • Auto text for dealer or company satisfaction survey
  • 24/7/365 digital roadside emergency service
  • In car concierge services
Make a Payment or Subscribe
Make a Payment or Subscribe
  • Voice for lease or finance payment collections
  • Voice for disputes management
  • SMS bill pay reminders
  • Self-service portals
  • Automation for billing, invoicing, back office
Service or Warranty
Service or Warranty
  • Appointment scheduling for dealers via phone or self service
  • SMS appt reminders
  • Dealer parts inventory
  • Recall management
  • Back office for warranty claims and mgmt
Reviews or Renew
Reviews or Renew
  • Customer Loyalty Campaigns
  • Voice For Lease Or Membership Renewals
  • Churn Predictive Analytics
  • Text And Speech Analytics For VOC
  • Social Care And Moderation

Automotive Solutions

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Operational Efficiency

Owner Registration, Dealer Parts Inventory, Warrenty Claims, Technical, Automotive Customer Journey Mapping, Predictive Modeling, Analytic Services

We ensure that all team members have a hands-on understanding of each product, supported by emotional intelligence and technical ability to engage with end customers through multiple channels like IVR, email, chat, SMS, and social media.

Concierge Services

Concierge Services

Premium Brand Vehicle Connected Services, In Car Support, Growth And Retention, Repurchase Sales, Offlease Renewal, Dealer Service And Appointment Setting, Retention Program Design

Successfully steer optimized CX by catering to customer preference with a robust customer CRM, innovative knowledge base, and analytics to map customer behavior and enabling services excellence that shows in CSAT and NPS increase.

Customer Loyalty

Customer Loyalty

Customer Loyalty Campaigns, End of Lease, Automotive Recall Management, Omnichannel Customer, Analytics, Digital Marketing

We support the entire customer lifecycle, ultimately building brand awareness and affinity with customized support and offerings, and the right answer, fast.

Emergency Roadside Service

Emergency Roadside Service

In the past, traditional emergency roadside services (ERS) solutions lacked transparency. Hidden fees and poor visibility into billing left many transportation companies with cost overruns and an inability to accurately budget.

With HGS Emergency Roadside Service, flat-rate pricing is guaranteed for the life of the contract, which you can count on in your corporate planning. We give you the certainty to plan your ERS budget by knowing the cost of each service type, listed in advance, and a national rate that will not change for the life of the contract.

We manage the risk. If service costs exceed the national rate, it’s on our team, not you.

Lets Talk About Impacting Your Customer Experience

 

Driving Success in the Automotive Industry

See what our solutions can do when they are unleashed on the open road

Automotive

Converting 80% of SMS Contacts to Leads for Auto Shopping Website

In 2017, customers of an up-and-coming automotive shopping website were experiencing

Automotive

CSAT Improvement and Better Data Insights for a Major Indian Construction Equipment Manufacturer

Increasing industry competition and customer expectations have raised the bar for

Automotive

Support for CSAT and Customer Complaint Resolution for a Major Automotive Manufacturer

The Indian automotive industry is fast evolving, in terms of growth and innovation,

Automotive

Customer Complaint Resolution and Support for a Major Indian Automobile Manufacturer

The Indian automobile manufacturing industry is growing and companies are facing stiff

Optimize Your CX For 
Instant Impact To

Your
Bottom
Line

Access Our Automotive Insight

Armed with our deep automotive expertise, you can anticipate previously unidentified CX needs