AUTOMOTIVE

Using Solutions to Personalize the Driver Customer Experience

We Keep Your Drivers Moving Forward



Our Areas of Expertise

Photo of image Emergency Roadside Service

Emergency Roadside Service

Provide real-time access to each roadside event
Photo of image Rideshare Support

Rideshare Companies

Transform your mobile CX using messaging
Photo of image Car Rental Reservations & Support

Car Rental 
Companies

Offer on-the-go text message customer service
Photo of image Dealer & Fleet Management

OEM & Dealerships

Convert web visitors into test drive appointments
​​​​​​​​​​​​​​

SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE

Business problems

Solutions

Business problems

Design a digital CX and journey that is human

Solutions



Business problems

Auto Shopper Lead Generation

Solutions



Business problems

Brand Awareness

Business problems

Brand Reputation

Case study

Business problems

Solutions

Business problems

Auto Loans & Vehicle Purchase

Solutions

Business problems

Rideshare Membership Enrollment

Solutions

Business problems

Auto Rental Reservations

Business problems

Aftermarket Sales

Solutions

Case study

Business problems

Solutions

Business problems

Auto Loan Collections & Payment Plans

Solutions

Business problems

Auto Loan Bill Generation & Dispatch

Case study

Business problems

Solutions

Business problems

Auto Insurance Policy Servicing

Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics

Business problems

Automotive insurance claims management

Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation

Business problems

Rideshare Customer Support

Solutions

  • Customer care ambassadors
  • Digital experience
  • Data + analytics
  • Intelligent automation

Business problems

Solutions

  • Digital dispatch system
  • Data + analytics
  • Intelligent automation

Business problems

Dealer & Fleet Management

Solutions

  • Digital dispatch system
  • Data + analytics
  • Intelligent automation

Business problems

Recalls

Solutions

  • Customer care professionals
  • Campaign management
  • Data + analytics
  • Appointment scheduling

Business problems

Construction Equipment & Parts Manufacturer Support

Solutions

  • Customer care professionals
  • Data + analytics for inventory management

Case study

Business problems

Solutions

Business problems

Automotive maintenance scheduling

Solutions

  • Customer care professionals
  • Digital experience
  • Data + analytics
  • Intelligent automation

Business problems

Automotive warranty support

Solutions

  • Customer care professionals
  • Digital experience
  • Data + analytics
  • Intelligent automation

Case study

Business problems

Solutions

Business problems

Member cancellations retention

Solutions

  • Retention professionals
  • Data + analytics​​​​​​​

Business problems

Lease renewals

Solutions

  • Sales professionals
  • Digital experience
  • Data + analytics
  • Marketing analytics

Business problems

Online reputation & reviews management

Solutions

  • HGS EPIC™ Social Care

Business problems

CSAT & NPS® Surveys

Solutions

  • Data + analytics
  • Digital experience

Case study

See How We're Disrupting the Emergency Roadside Service Industry Using A Digital Dispatch System & Bots
Providing real-time access via GPS to each roadside event as it happens, while reducing Average Handle Time from 10-14 minutes using an agent to under 1 minute using a bot.
Photo of image video-thb

Automotive Thought Leadership & Resources

Case Study

HGS Supports Car-Sharing Success: Growing to More than 1 Million Members

Learn more
Case Study

Converting 80% of SMS Contacts to Leads for Auto Shopping Website

Learn more
White Paper

Digital Transformation for Contact Centers

Download
e-book

Top 10 CX Trends of 2020

Download

HOW CAN
WE HELP?

We'd love to hear
from you.