AUTOMOTIVE

Using Solutions to Personalize the Driver Customer Experience

We Keep Your Drivers Moving Forward



Our Areas of Expertise

Photo of image Emergency Roadside Service

Emergency Roadside Service

Provide real-time access to each roadside event
Photo of image Rideshare Support

Rideshare Companies

Transform your mobile CX using messaging
Photo of image Car Rental Reservations & Support

Car Rental 
Companies

Offer on-the-go text message customer service
Photo of image Dealer & Fleet Management

OEM & Dealerships

Convert web visitors into test drive appointments
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SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Design a digital CX and journey that is human

Solutions

  • Consumer Journey Mapping & Design Workshops
  • Data + Analytics
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BUSINESS PROBLEMS

Auto Shopper Lead Generation

Solutions

  • Lead Generation Experts
  • Digital Experience
  • Data + Analytics
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BUSINESS PROBLEMS

Brand Awareness

Solutions

  • Digital Experience
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Brand Reputation
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Solutions

  • HGS EPIC™ Social Care

CASE STUDY

Forging Personal, Unforgettable Connections with Luxury Goods Consumers

Learn more

Converting 80% of SMS Contacts to Leads for Auto Shopping Website

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Auto Loans & Vehicle Purchase

Solutions

  • Sales Professionals
  • Digital Experience
  • Data & Analytics
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BUSINESS PROBLEMS

Rideshare Membership Enrollment

Solutions

  • Sales Professionals
  • Digital Experience
  • Data & Analytics
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BUSINESS PROBLEMS

Auto Rental Reservations

Solutions

  • Reservation Specialists
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation
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BUSINESS PROBLEMS

Aftermarket sales

Solutions

  • Sales Professionals
  • Digital Experience
  • Data + Analytics

CASE STUDY

HGS Supports Car-Sharing Success: Growing to More than 1 Million Members

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Auto Loan Collections & Payment Plans

Solutions

  • Collections Professionals
  • Campaign Management
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BUSINESS PROBLEMS

Auto Loan Bill Generation & Dispatch

Solutions

  • HGS Business Process Optimization

CASE STUDY

Support for CSAT and Customer Complaint Resolution for a Major Automotive Manufacturer

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Auto Insurance Policy Servicing

Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
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BUSINESS PROBLEMS

Automotive Insurance Claims Management

Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation
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BUSINESS PROBLEMS

Rideshare Customer Support

Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation
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BUSINESS PROBLEMS

Emergency Roadside Services

Solutions

  • Digital Dispatch System
  • Data + Analytics
  • Intelligent Automations

BUSINESS PROBLEMS

Dealer & Fleet Management

Solutions

  • Digital Dispatch System
  • Data + Analytics
  • Intelligent Automations
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BUSINESS PROBLEMS

Recalls

Solutions

  • Customer Care Professionals
  • Campaign Management
  • Data + Analytics
  • Appointment Scheduling
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BUSINESS PROBLEMS

Construction Equipment & Parts Manufacturer Support

Solutions

  • Customer Care Professionals
  • Data + Analytics for Inventory Management

CASE STUDY

Customer Complaint Resolution and Support

Customer Complaint Resolution and Support for a Major Indian Automobile Manufacturer

Learn more
CSAT Improvement and Better Data Insights

CSAT Improvement and Better Data Insights for a Major Indian Construction Equipment Manufacturer

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Automotive Maintenance Scheduling

Solutions

  • Customer Care Professionals
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation
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BUSINESS PROBLEMS

Automotive Warranty Support

Solutions

  • Customer Care Professionals
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation

CASE STUDY

Providing High Quality, Competitive Contact Center Solutions

Providing High Quality, Competitive Contact Center Solutions for an Automobile Major

Learn more

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Member Cancellations Retention

Solutions

  • Retention Professionals
  • Data + Analytics
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BUSINESS PROBLEMS

Lease Renewals

Solutions

  • Sales Professionals
  • Digital Experience
  • Data + Analytics
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Online Reputation & Reviews Management

Solutions

  • HGS EPIC™ Social Care
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BUSINESS PROBLEMS

CSAT & NPS Surveys

Solutions

  • Data + Analytics
  • Digital Experience

CASE STUDY

Creating a Positive Brand Perception for a Luxury Automotive Brand

Learn more
See How We're Disrupting the Emergency Roadside Service Industry Using A Digital Dispatch System & Bots
Providing real-time access via GPS to each roadside event as it happens, while reducing Averge Handle Time from 10-14 minutes using an agent to under 1 minute using a bot.
Photo of image video-thb

Automotive Thought Leadership & Resources

Case Study

HGS Supports Car-Sharing Success: Growing to More than 1 Million Members

Learn more
Case Study

Converting 80% of SMS Contacts to Leads for Auto Shopping Website

Learn more
White Paper

Digital Transformation for Contact Centers

Download
e-book

Top 10 CX Trends of 2020

Download

HOW CAN WE HELP?

We'd love to hear from you.

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