Owner Registration, Dealer Parts Inventory, Warrenty Claims, Technical, Automotive Customer Journey Mapping, Predictive Modeling, Analytic Services

We ensure that all team members have a hands-on understanding of each product, supported by emotional intelligence and technical ability to engage with end customers through multiple channels like IVR, email, chat, SMS, and social media.

Premium Brand Vehicle Connected Services, In Car Support, Growth And Retention, Repurchase Sales, Offlease Renewal, Dealer Service And Appointment Setting, Retention Program Design

Successfully steer optimized CX by catering to customer preference with a robust customer CRM, innovative knowledge base, and analytics to map customer behavior and enabling services excellence that shows in CSAT and NPS increase.

Customer Loyalty Campaigns, End of Lease, Automotive Recall Management, Omnichannel Customer, Analytics, Digital Marketing

We support the entire customer lifecycle, ultimately building brand awareness and affinity with customized support and offerings, and the right answer, fast.

In the past, traditional emergency roadside services (ERS) solutions lacked transparency. Hidden fees and poor visibility into billing left many transportation companies with cost overruns and an inability to accurately budget.

With HGS Emergency Roadside Service, flat-rate pricing is guaranteed for the life of the contract, which you can count on in your corporate planning. We give you the certainty to plan your ERS budget by knowing the cost of each service type, listed in advance, and a national rate that will not change for the life of the contract.

We manage the risk. If service costs exceed the national rate, it’s on our team, not you.