Today's automotive industry is navigating complex challenges: increased market competition, shrinking margins, and an ever-higher bar for customer service delivery.
We Keep You Moving Forward
Automotive Solutions
Operational Efficiency
Owner Registration, Dealer Parts Inventory, Warrenty Claims, Technical, Automotive Customer Journey Mapping, Predictive Modeling, Analytic Services
We ensure that all team members have a hands-on understanding of each product, supported by emotional intelligence and technical ability to engage with end customers through multiple channels like IVR, email, chat, SMS, and social media.
Concierge Services
Premium Brand Vehicle Connected Services, In Car Support, Growth And Retention, Repurchase Sales, Offlease Renewal, Dealer Service And Appointment Setting, Retention Program Design
Successfully steer optimized CX by catering to customer preference with a robust customer CRM, innovative knowledge base, and analytics to map customer behavior and enabling services excellence that shows in CSAT and NPS increase.
Customer Loyalty
Customer Loyalty Campaigns, End of Lease, Automotive Recall Management, Omnichannel Customer, Analytics, Digital Marketing
We support the entire customer lifecycle, ultimately building brand awareness and affinity with customized support and offerings, and the right answer, fast.
Emergency Roadside Service
In the past, traditional emergency roadside services (ERS) solutions lacked transparency. Hidden fees and poor visibility into billing left many transportation companies with cost overruns and an inability to accurately budget.
With HGS Emergency Roadside Service, flat-rate pricing is guaranteed for the life of the contract, which you can count on in your corporate planning. We give you the certainty to plan your ERS budget by knowing the cost of each service type, listed in advance, and a national rate that will not change for the life of the contract.
We manage the risk. If service costs exceed the national rate, it’s on our team, not you.
Driving Success in the Automotive Industry
See what our solutions can do when they are unleashed on the open road.
Converting 80% of SMS Contacts to Leads for Auto Shopping Website
In 2017, customers of an up-and-coming automotive shopping website were experiencing
CSAT Improvement and Better Data Insights for a Major Indian Construction Equipment Manufacturer
Increasing industry competition and customer expectations have raised the bar for
Support for CSAT and Customer Complaint Resolution for a Major Automotive Manufacturer
The Indian automotive industry is fast evolving, in terms of growth and innovation,
Customer Complaint Resolution and Support for a Major Indian Automobile Manufacturer
The Indian automobile manufacturing industry is growing and companies are facing stiff
Optimize Your CX For
Instant Impact To
Your
Bottom
Line
