Banking & Financial

Personalizing the Banking and Financial Customer Experience with

Innovative, High-Value Solutions



Our Areas of Expertise

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Banks

Create a new digital customer experience that is human centered and easy to navigate.

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Credit Card

Leverage automation to speed up payments and analytics to personalize cross-sell offers.

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Mortgage & Loans

Create effortless and simple application experiences that drive new business.

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Fintech

Differentiate mobile experiences using bots, AI, self help portals.

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SOLUTIONS FOR EVERY STAGE OF THE CUSTOMER LIFECYCLE

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Design a digital CX and journey that is human

Solutions

  • Consumer Journey Mapping & Design Workshops
  • Data + Analytics
Customer Acquistion & Lead Generation

Solutions

  • Campaign Management
  • Data + Analytics
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Brand Awareness

Solutions

  • Digital Experience
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Brand Reputation
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Solutions

  • HGS EPIC™ Social Care

CASE STUDY

Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

Learn more
 

BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

New Account Opening 

Solutions

  • Sales Professionals
  • Digital Experience
  • Data & Analytics


BUSINESS PROBLEMS

Mortgage, Loan, & Credit Card Applications

Solutions

  • Sales Professionals
  • Inteligent Automation
  • Data & Analytics
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BUSINESS PROBLEMS

Cross-Sell & Up-Selling Umbrella Policies

Solutions

  • Sales Professionals
  • Data & Analytics
  • Marketing Tech & Service
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BUSINESS PROBLEMS

Document Management, Application, & File Processing

Solutions

  • HGS Business Process Optimization

CASE STUDY

Supporting, Improving Finance and Accounts Operations for one of the Largest Private Banks in India

Learn more
 

BUSINESS PROBLEMS

SOLUTION

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BUSINESS PROBLEMS

Bill Payment & Reimbursements

Solutions

  • Billing Specialists
  • Digital Experience
  • Intelligent Automation
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BUSINESS PROBLEMS

Bill Collections & Payment Plans

Solutions

  • Collections Professionals
  • Campaign Management
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BUSINESS PROBLEMS

Fee & Dispute Management

Solutions

  • Retention Professionals
  • Data + Analytics
Bill Generation & Dispatch
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Solutions

  • HGS Business Process Optimization

CASE STUDY

Providing Stellar Customer Service for a High-Growth Payments App

Learn more
 

BUSINESS PROBLEMS

SOLUTION

BUSINESS PROBLEMS

Loan Servicing

Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation

BUSINESS PROBLEMS

Card Activations & Replacement

Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation

BUSINESS PROBLEMS

Account Management

Solutions

  • Customer Care Ambassadors
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation
​​​​​​​Online & Mobile Payment Support

Solutions

  • Tech Support Specialists
  • Digital Experience
  • Data + Analytics
  • Intelligent Automation

CASE STUDY

Driving Revenue through Customer Experience

Learn more
 

BUSINESS PROBLEMS

SOLUTION

Fee & Dispute Management

Solutions

  • Retention Professionals
  • Data + Analytics
Fraud Detection & Risk Management

Solutions

  • Payment Integrity
  • Fraud, Waste, & Abuse
  • Data + Analytics

CASE STUDY

Driving $70 Million in Savings for a Workers' Comp Payer

Learn more
 

BUSINESS PROBLEMS

SOLUTION

​​​Member Cancellations
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Solutions

  • Retention Professionals
  • Data + Analytics
Loyalty Program Management

Solutions

  • Digital Experience
  • Data + Analytics
  • Marketing Tech + Services
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BUSINESS PROBLEMS

Online Reputation & Reviews Management

Solutions

  • HGS EPIC™ Social Care
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BUSINESS PROBLEMS

CSAT & NPS Surveys

Solutions

  • Data + Analytics
  • Digital Experience

CASE STUDY

HGS and Jamaica Bank Achieve Symmetry in CSAT, Growth

Learn more
 
Create a digital experience that is human centered and easy to navigate.
Our approach is to create memorable moments across the entire consumer journey using innovative solutions designed to personalize, engage, resolve and predict future needs.
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Banking Thought Leadership & Resources

Case Study
Case Study

Providing Stellar Customer Service for a High-Growth Payments App

Learn more
Case Study
Case Study

Driving Revenue through Customer Experience

Learn more
White Paper
White Paper

Today’s BPO Partner Caters to BFSI with Smart Automation, Self-Service, and a 360-Degree View

Download
e-book
e-book

Hyper Personalize the Banking Customer Experience

Download
Our Certifications
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HOW CAN WE HELP?

We'd love to hear from you.

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