Banking, Financial, And Insurance

Providing integrated customer views and tailored and responsive services, including digital engagement

Low-Risk, High-Value Solutions


​​​​​​​Banking and Insurance Consumer-Driven Solutions

Consideration
Consideration
  • Web and mobile experience design
  • Search engine optimization (SEO), search engine marketing (SEM), social media marketing (SMM)
  • Data-driven digital marketing and insights
  • Online reputation management
  • Customer journey mapping–applying data analytics to improve the experience
Visit Site or Branch
Visit Site or Branch
  • Voice/Chat with co-browse for lead generation
  • Mobile app development
  • Mobile in-app messaging
  • Virtual assistant branch locator
Open An Account or Enroll /Apply
Open An Account or Enroll /Apply
  • Voice, chat with co-browse or email for cross-selling/up-selling
  • Chat analytics to drive conversion
Receive card, policy, account info
Receive card, policy, account info
  • “Where’s my card?” SMS alerts
  • Self service for account management, mortgage and policy FAQs
Use or Service
Use or Service
  • SMS fraud alerts
  • Self-service for account management
  • Speech analytics for VOC
  • Concierge desk for high value customers
Submit a payment, claim, dispute
Submit a payment, claim, dispute
  • SMS bill pay reminders
  • Mobile messaging, virtual assistant, phone, chat, self help for easy claims or payment
  • IVR–make a payment
  • Back office for claims processing and document mgmt
Renew or Review
Renew or Review
  • Text and speech data analytics for VOC
  • Social care and moderation
  • Automatic Surveys

BFSI

Unified Customer Engagement

Unified Customer
Engagement

Digital, analytics, automation, and self-service solutions, claims management (adjudication, research and overpayment recovery, and denials management)

Bridging interaction channels and emphasizing self-service while seamlessly integrating agent assistance.

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Automation

Digital workforce, technology modernization, process simplification, risk and fraud mitigation

Intelligent automation in 60-90 days using smart bots and a design over technology approach.

Analytics

Analytics

Speech, text, and data analytics to capture voice of customer and derive actionable insights

Analytics solutions use big data to understand customers better and present the right offers, at the right times, for increased revenue generation.

It’s Time to Modernize Your Contact Center

 

Success by the numbers

Learn how a design thinking approach to service delivers big impact

BFSI

HGS Customer, Community Commitment Powers Business Growth for Financial Services Leader

Smart business partnerships deliver breakthrough results by building on shared

BFSI

Expecting the Unexpected During a New Site Launch

Due to consistently exceptional performance, HGS was asked by the client to take on 100

Applying Design Thinking to

Automate the Enterprise

optimize_your_cx

Armed with our deep banking, financial & insurance expertise, you can anticipate previously unidentified CX needs