Banking, Financial, And Insurance

Providing integrated customer views and tailored and responsive services, including digital engagement.

Low-Risk, High-Value Solutions


Unified Customer Engagement

Unified Customer

Digital, analytics, automation, and self-service solutions, claims management (adjudication, research and overpayment recovery, and denials management)

Bridging interaction channels and emphasizing self-service while seamlessly integrating agent assistance.

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Digital workforce, technology modernization, process simplification, risk and fraud mitigation

Intelligent automation in 60-90 days using smart bots and a design over technology approach.



Speech, text, and data analytics to capture voice of customer and derive actionable insights

Analytics solutions use big data to understand customers better and present the right offers, at the right times, for increased revenue generation.

It’s Time to Modernize Your Contact Center


Success by the Numbers

Learn how a design thinking approach to service delivers big impact.


HGS Customer, Community Commitment Powers Business Growth for Financial Services Leader

Smart business partnerships deliver breakthrough results by building on shared


Expecting the Unexpected During a New Site Launch

Due to consistently exceptional performance, HGS was asked by the client to take on 100

Applying Design Thinking to

Automate the Enterprise


Armed with our deep banking, financial & insurance expertise, you can anticipate previously unidentified CX needs